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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Great service, representative was professional and met my needs
Tom, I can't think of any words that would make me feel any better -- thank you! Your review was spot-on and positive. I'm very happy we made your experience with us today a good and successful interaction. Thank you, thank you!
I reached out to customer service to resolve an issue where a promo code wasn't reflected in Freshly billed me on two orders despite being shown as applied and active on my account. The first representative I spoke with – Jordan – made me wait a prolonged period only before suggesting the issue was because I repeatedly attempted to apply a code I was ineligible for (which made zero sense because it was a comeback offer emailed to me by Freshly and the only reason I even resubscribed). If I was ineligible for the code, it probably wouldn't be applied to my account and reflected in my account settings. To make matters more frustrating, Jordan dropped out of the conversation as I responded to his flurry of messages. It was easily the most disappointing experience I've had with any customer representative in my life. Thankfully, I was connected with Nikki after submitting another help request. She was able to review my transcript with Jordan, identify the issue preventing the code from being applied, credit me for the previous weeks based on the promo, and help me ensure the remainder of the promo would be applied to future orders. I'd like to add she did all of this in less time than Jordan spent reviewing my account or whatever they were doing. I went from concerned to angry (and 100% canceling my subscription lol) to grateful. Please – for the love of God – fire Jordan (or put them back in training), and give Nikki a raise and/or promotion.
Jon, thank you for your honest review of both customer service agents who assisted you today. I can tell you we do review our agent interactions with customers, and this will be reviewed with the first agent. With the frustration that I'm sure you felt, I do sincerely appreciate your patience and understanding. I'm very proud of Nikki to hop right in the saddle, taking a look at what had happened, and making sure you received the promo you expected to receive. I know Nikki will be proud to hear you were pleased with the assistance you received from her today. Thank you, again!
Quick and easy to cancel, food was great but for me I had a limited selection due to my Diabetes.
Thank you so much for giving us a chance! We're sorry to hear that we weren't a match, but we'll be sure to pass this feedback to the appropriate team. We're glad to hear you had an easy experience with us!
Angela was very helpful in placing my order for next weeks meals. She was courteous and very professional. I asked for an email confirmation of my order and received it almost immediately.
Thank you so much for sharing your amazing experience with Angela! We know she'll love hearing what an amazing job she did in getting your concerns taking care of.
I was charged for something that was ordered in error. The agent by the name of Kit was extremely helpful in resolving my situation.
Wow! We love to hear when our customers receive that 10/10 customer service experience in getting their issues resolved. We'll be sure to let Kit know!
I had a referral code that wasn't working and August give me an even better one very quickly so I could try the service! I'm very excited to try freshly.
Deb, I just gotta say, winner-winner-chicken-dinner -- congrats on scoring even a better promo code for your use! I love the promo code and I always want our Freshly family members to maximize their use of a promo code for their benefit. And, I'd be remiss if I didn't say one very important thing -- WELCOME TO FRESHLY!
We had two of our meals this week from our last delivery and did not particularly like it. I had ordered the same meal for next week and quickly wanted to change after seeing my confirmation. I got on the chat and Diana S was super helpful and made sure she got my change corrected! Really wonderful service all around - took less than 3 minutes
Bridget, I can tell you we respect our customer's time and the last thing we want to do is keep you on a long chat -- I mean, you got things you want or need to do. Thank you for sharing your fun review not only on the time efficiency you experienced but also letting us know that Diana was so helpful to you. Thank you, thank you!
I had to cancel the meal order as well as my membership at this time my experience was flawless. Somehow An order which I had not ordered came
Through. There was no fuss or problem clearing up this matter.
I will use FRESHLY again in the near future.
Yay, Carol -- another success story that I'm so happy to hear. Thank you for sharing your review of how we helped you today -- it does mean so much to us! I look forward to your return and we'll cook up some more fresh meals for you.
I forgot to cancel my order for the week and Amy was quick to help and made it very easy to get me my funds back so that my account did not overdraft. She was very kind and courteous and patient!
I'm proud of Amy and her ability to get you taken care of lickety-split, Michelle. As you witnessed, we make things very easy for our Freshly family members and will always do our best to assist. Thank you for sharing your positivity with us today, Michelle!
I couldn't change my order through the app and Belle U was super helpful to change my order and make a delivery note. Thank you Belle!
Yay, Belle for coming through like a rock star in helping Jeannie! And a heartfelt, shout-out to Jeannie for being so kind to review Belle today. Thank you!
The service agent went straight to the point no questions asked! Awesome service!
Rosendo, I'm pleased as punch to hear your positive review of your interaction with August! Sounds like everything went perfect -- straight to the point and easy-peasy. Thank you.
I picked the wrong day with a gift card and Ronald fixed it for me.
Yay, for Ron coming in and providing some A+ assistance to you today. Melissa, I'm glad we helped you with changing your delivery day, and I hope you enjoy your meals. Thank you for the shout-out today!
The associate that assisted me was very kind and fulfilled my request to the T.
Wow! Thank you so much for this fantastic review of our agent. It's so rewarding to hear that we were able assist you with your request.
Belle U was extremely helpful-gave me excellent advice and was friendly and polite— it has been a pleasure dealing with her and the fFreshly company!
Deborah, thank you for your kind review of Belle and the friendly tips for other customers! You had a great description of how our meals are packaged. And, the meals can stay fresh up to 2 days of delivery and 12 hours at your door. I'm very happy you're enjoying both your meals and the customer service we've provided you. I can tell you we appreciate the opportunity you give us to cook meals for you.
Diane S. Was extremely helpful and very informative! I really appreciate her advise, as she answered all of my questions!
Thank you
Yay, Diana for kindly assisting Anne today. Yay, Anne, for being so fun and thoughtful to share a positive review of Diana today! Thank you -- both of you!
Diana s. Was very helpfull on where to follow up with a phone call for i am not a very good computer person
Nickolas, we understand! That's why we do our best to provide many platforms for our customers to reach out to us - phone, email, text, chat, bot - bottom line, we're here for you! I'm so glad that Diana was there for you today, and thank you sincerely for sharing some Freshly love with your review!
Nikki was very professional, courteous, patient and helpful. She reviewed my account and looked into the concerns that i had and was able to resolve my problem. So reassuring that Freshly has such good customer relations with their clientele.
Julie, you are most welcome, and thank you for your glowing review of Nikki! I really do feel that Nikki and all of our customer service reps do their best to exemplify an aura of truly being there for our Freshly family members. We will always be here for you, and in fact, we're here for you 24/7! Thank you, again!
I had a question about a future delivery date. Josh immediately looked up some information to confirm my account and then explained that my current subscription only goes until the 19th. He then said I could check back as we get closer to the specific date for updated subscription delivery details.
Amanda, thank you for your heartfelt thoughts to Josh. He deserves a shout-out and this will surely make his day. Thank you for reviewing us!
The customer service department is always so helpful kind and understanding! Great to work with.
Marisol, do remember that we're always here to help you at any time! I'm glad to hear that we've got everything taken care of. Thank you for sharing and for being the best part of Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Katie, if we always meet your needs, I'm guessing we're doing right by you. Thank you for your review -- it's always nice hearing from our Freshly fam!