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Freshly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Fabulous food safely delivered!
March 23, 2020

Fabulous food safely delivered!
Every Monday six fabulous meals arrive at my home, which I enjoy throughout the week. Thanks for the great service

Date of experience: March 22, 2020
Massachusetts
1 review
0 helpful votes
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Love the ease of ordering. Many different options to choose from. I do skip to every other week because I think it would become boring and very expensive. I do like the fact that there has been new menu items. I have been telling all my friends that are busy with work and kids sports, that it is a great option during the week. It's healthy and not frozen which is definitely a selling point.

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hello there, Chris! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. I'll be sure to pass along your thoughts over to our team. I also hope you're taking advantage of our Friend Referral program if you're recommending us to friends or family!

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

Florida
1 review
0 helpful votes
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Food is amazing
March 22, 2020

So far I love the meals. They taste great too
So many choices to choose from so you don't get bored with the food.

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Michelle! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them, and I'd love to hear more about your favorites. You can also rate your meals --this goes straight to our chefs and kitchen!

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

Georgia
1 review
0 helpful votes
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Tastes great
March 22, 2020

The meals smell and taste great! The flavors are fantastic. Meats are perfectly cooked. The 2-3 minutes to heat the food is very convenient. I highly recommend trying Freshly.

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Misty! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. The ease and convenience of having a delicious, warm meal is why we do what we do. I hope you're taking advantage of our Friend Referral program if you're recommending us to friends or family!

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

Rhode Island
1 review
0 helpful votes
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Freshly Review
March 22, 2020

I have been receiving these Since January, about 4 months now. I have had no issues with any of the on time deliveries, and all great meals!

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Lianne! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. The ease and convenience of having a delicious, warm meal is why we do what we do.

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

Illinois
2 reviews
0 helpful votes
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Great service, great meals!
March 22, 2020

I was referred by a friend, and i am very impressed, having recently gone through my first 2 weeks of meals. Variety and quality are amazing for the price, and i haven't found a one yet that i didn't like. And new meal choices are always being added. The web site and app are easy to use. Big fan of freshly!

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Robin! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. The ease and convenience of having a delicious, warm meal is why we do what we do.

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

Colorado
1 review
0 helpful votes
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Sisneros family
March 22, 2020

Great meals thus far, have had two weeks delivery. Would appreciate a loyalty program if I were to commit for say 3 to 6 months for a better price?

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi John! Thank you for rating and reviewing our meals. I'm happy to hear you've been enjoying your meals. I'll also be sure to pass along your thoughts and suggestions over to our team.

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

New Jersey
1 review
0 helpful votes
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You will be thrilled
March 22, 2020

I am loving the service m. Every meal I have been able to complete. Some I love and they get instantly added. Some I like and will rotate in. Some I didn't care for it won't order again. I am thrilled that I am able to do this service. I feel healthier. I mainly take them to work for lunch.

Date of experience: March 22, 2020
New Jersey
1 review
0 helpful votes
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So healthy
March 22, 2020

Most of the dishes I've had are delicious. Very tasty and healthy. Company is very reliable and if there's a problem they not only correct it but make adjustments on your next purchase.

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Shelley! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. The ease and convenience of having a delicious, warm meal is why we do what we do.

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

Georgia
1 review
0 helpful votes
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Great Variety!
March 22, 2020

I'm in the 4th week of my Freshly Experience and happy. Not only is the quality of the food great, but the customer service is tops. I've used the Chat option on the Freshly App several times, and always ended each interaction pleased.

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Evelyn! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. The ease and convenience of having a delicious, warm meal is why we do what we do.

If there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

New York
1 review
0 helpful votes
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I have not had a bad meal and some have been really great. My only complaint is that there are very few fish or seafood options. The Mahi Mahi was great but has disapeared. The cod cakes are the only fish they have had since. I would have thought a good salmon or shrimp dish would be popular. There is one on the home page which had tempted me to sign up. Instead I am eating a lot of chicken.

Date of experience: March 22, 2020
Megan M. — Freshly Rep
over a year old

Hi Debbi! Thank you for rating and reviewing our meals. I'm so thrilled to hear you're enjoying them. The ease and convenience of having a delicious, warm meal is why we do what we do. I'll also be sure to pass along your thoughts on our meal variety over to our kitchen!

I appreciate your continued support and if there's anything I can assist with, please don't hesitate to give me a shout, here or over at [email protected]!

California
1 review
0 helpful votes
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I tried other similar food delivery services. So far Freshly has proven to me their customer service, quality of product and pricing is well worth the expense, especially during these hard times.

Date of experience: March 22, 2020
Illinois
1 review
0 helpful votes
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Thankful for Freshly
March 22, 2020

With life speeding by it's nice to have a fresh, home cooked meal that takes zero time to make (and zero time to clean up). I appreciate all that goes into your service, including the optional delivery dates, ease of the application, efforts to incorporate new meals, nutritional content, and above all else - great tasting meals! Thank you! Keep up the great work!

Date of experience: March 22, 2020
Indiana
1 review
0 helpful votes
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Amazingly convenient and delish
March 22, 2020

We love your service, if I had to find a critic it would be less sodium. Otherwise the meals, quality, delivery and portions are great.

Date of experience: March 22, 2020
New York
1 review
0 helpful votes
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Ive been using freshly since October/November of 2019 because I never could find the time to cook a meal for lunch and I kept eating the same things. Freshly has helped me with dinner and saving money.

Date of experience: March 22, 2020
Cristin D. — Freshly Rep
over a year old

Hi Keila, thanks so much for the review and for sharing your experience with us - It's very much so appreciated. As always, I hope you continue to enjoy the meals week after week and if you ever need anything, chat with me at [email protected]. I'm here to help!

New York
1 review
0 helpful votes
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Freshly
March 22, 2020

All of the freshly food is fantastic! I do with there were more options with carbs for those who aren't as carb conscious but otherwise fresh and great selections!

Date of experience: March 21, 2020
Arizona
1 review
0 helpful votes
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Much Yum, Much Happy
March 21, 2020

Freshly has the best food ever imaginable! Seriously, get their Buffalo Chicken, it's saucey goodness. And their deliveries are always timely each and every Saturday, no issues or complaints here. Also, any time I need to chat with their customer service people, they're so friendly and do what they can to help! Just all around a great experience. TRY IT!

Date of experience: March 21, 2020
Stephen D. — Freshly Rep
over a year old

Hi Crissy, thanks for your review! It's so great to hear that you're loving our meals and our service! I'm glad we can delivery our delicious meals to you. Thanks for being a part of Freshly!

California
1 review
0 helpful votes
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Easy Among the Difficult
March 21, 2020

I'm a senior citizen and I live alone. So I'm so comforted with the knowledge that delicious, fresh, nourishing meals will come my way each Friday--especially during California's COVID-19 'lock down'.

Date of experience: March 21, 2020
Stephen D. — Freshly Rep
over a year old

Hi Sue, thanks for your feedback! I'm so happy to hear that your'e enjoying our meals. It's great to hear that we can provide you delicious meals during these times! Thank you again, Sue!

Texas
1 review
0 helpful votes
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The majority of the meal options are very tasty. They arrive every Tuesday. The menu is changed regularly. This is a great option for people like us that want a handy, quick, delicious meal in 3 minutes or less.

Date of experience: March 21, 2020
Renzo D. — Freshly Rep
over a year old

Hi Dawn, thank you for your review! I'm happy to know that you're pleased with our variety! We love to keep things fresh, so we normally add 1-2 new meals each week, while keeping most of our customers' favorites on our menu. Thank you again for being a part of Freshly, and I hope you'll continue to enjoy!

Florida
1 review
0 helpful votes
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Great Food
March 21, 2020

Their portions are just about right for me. I've been keeping track of my likes and dislikes on the weekly meal sheet. So far there have only been a couple I didn't care for. I've had to suspend their delivery until the end of May.

Date of experience: March 21, 2020

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States