On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
I love freshly. Each meal is unique and tasty with just the right amount of sauce or gravy and seasoning. The serving size is just right. The customer service is great and everything is packed so well when it's shipped to me. Thank you for such great food
Love the meals that I have eaten so far. The only thing is I do not like bell peppers or onions and there is no way I can order my meals without them.
This is my first time trying out a meal prep service as a partial replacement for ordering food delivery. The meals are smaller than I would like, so I often add something I have laying around. Some of the dishes are really bland, others are okay. I tend to use additional seasoning or sauces to enjoy the meals. Overall not food that I would pay this price for at a restaurant, but given the COVID-19 situation we're in - I'll keep my membership flowing so meals are one less thing I need to worry about.
Thank you for sharing this with us, Shakeel. I'm terribly sad to hear you haven't been fully satisfied with your meals. I'll be sure to pass this along to our chefs. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can assist with, please don't hesitate to email me at [email protected]!
I've been using the service for about 12 months now... and I love it. I had two issues (one where I did not receive the order and another where I received the wrong order) and both were resolved within in minutes of me reporting them. Outside of those issues, I have no complaints or issues... after all, like I said, I've been using the service for about 12 months and I love it.
It sounds like we work well together, Mel! I'm glad our team wad able to assist --and if there's anything I can personally assist with in the future, you need only to give me a shout over at [email protected]!
Enjoy opening the fridge & having selections of prepared meals to choose from that I know are gluten-free, healthy, and safe for me to eat. I wish there were more seafood options, and more options other than chicken in general.
Thanks for sharing this with us, Beth! I'll be sure to pass this along to our chefs --I do recommend rating your meals, as it goes straight to our kitchen! Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
We have enjoyed our meals. Some are definitely better than others; but that's all a matter of taste. They do amazing things with cauliflower!
Thanks for sharing this with us, Alex! I'll be sure to pass this along to our chefs --I do recommend rating your meals, as it goes straight to our kitchen!
I've given 5stars for almost every dish I've tried and have many favorites. And If it's your work meal it's cheaper than most cafeteria and take out meals.
It sounds like we're a great match, Mikell! We're happy to be cooking for you and helping out with work lunches. Thanks for being part of the Freshly fam!
This food is amazing! Better than anything I could ever make!
This means so much to us, Candice! We love cooking for you --so make sure to keep sharing your thoughts with us!
I love the meals. The only one I didn't enjoy was the turkey. To me it didn't taste like turkey. The peppercorn steak is my favorite. Keep them coming...
Thanks for sharing this with us, Virginia! I'll be sure to pass this along to our chefs --I do recommend rating your meals, as it goes straight to our kitchen!
I like the quality of the food but it has been the same choices for the 3 weeks that i have been on the program. I have had all the meals of my choice and there is not additional new choices. Not sure if I will continue with this program.
Thank you for sharing this with us, Renee! We tend to add a new meal every week, sometimes two. We like to add a little variety, while keeping our customer favorites around for longer periods of time.
I'll be sure to pass this along to our kitchen, and I do recommend rating your meals as well. It goes directly to our kitchen for review.
If there's ever anything I can assist with, please don't hesitate to connect with me over at Social [email protected]!
The food tastes homemade, and satisfying. I definitely would put on a plate as Freshly recommends, and it feels like you are eating something I just slaved over the stove to create. Would love to see more rotation of different meals from week to week.
Thank you for rating and reviewing our meals, Diane! I'll be sure to talk to our chefs in regards to more meal variety. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
Thanks for being part of the Freshly fam!
I love the meals. Although I really miss the penne bolognese. Just saying.
Thanks for sharing this with us, David! I'll be sure to pass this along to our chefs --I do recommend rating your meals, as it goes straight to our kitchen!
Great food and super service. By far the best thing we have done in Years"
I'm thrilled to hear we're such a great match, William! Keep the feedback coming --we appreciate the chance to cook for you!
We've been Freshly subscribers for almost a year. Their food is very good and portions ample. More exciting is the fact that they keep introducing new dishes. With the new COVID-19 restrictions on dining in restaurants, Freshly has become very important in our lives. Finally, Freshly's Customer Service is outstanding, Keep up the good work, especially now!
I'm so happy that we've been able to be here for you during this difficult time, Steven! Thank you for welcoming us into your home, and for your continued love and support!
I'm a long haul truck driver, and the food at the truck stops is very unhealthy. I was worried the food from your service wouldn't be great, but I was happy to find that it's pretty good.
Every meal has quality ingredients, well seasoned and fresh. My husband and I are very satisfied after using Freshly for 5-6 weeks. It is the perfect solution for us, since we work different schedules and long hours. I would highly recommend the service.
Thanks for rating and reviewing our service, SM! I love hearing that you recommend us --make sure to take advantage of our Friend Referral program. Email me at [email protected] if there's anything I can assist with!
I enjoy the food for the most part portions are just right and helps me loose weight I do wish though the price was a bit better 58 plus shipping is just right
Hello Paul! Thank you for rating and reviewing our meals and service. I'm please you've been enjoying our dish selections, and I'll be sure to pass along your concerns to our team. Any and all feedback is appreciated, and taken into consideration when making improvements. Our service is 100% customer inspired and driven, using ratings and suggestions from our customers.
My experience has been nothing but a positive one. Anytime there was an issue, it was handled with the utmost of care and topnotch customer service. I'm a very picky eater and I have to say, Freshly has really helped me spread my palette's wings so to speak... I'll be a customer for a very long time, and I will never stop singing their praises.
This is AWESOME, Catherine! I truly appreciate your continued love and support --I hope to keep hearing more in the future. Thank you for being part of our Freshly fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Food Delivery Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie, thank you for sharing your experience! I'm very happy to know that you're enjoying the meals so far! While we currently don't have the ability to customize our meals such as choosing which ingredients to include and not to include, I'll be sure to pass along your feedback. In the meantime, you can visit our menu and click on the meal pictures to view their ingredients. Thank you again, Debbie!