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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Sorry for all the heat!
March 26, 2020

I want to love it... I really do. But there's such a limited number of meals that don't include either too much black pepper or chili powder or "cayenne sprinkles" or red pepper flakes... for those of us with an ulcer history and sensitive mouth those are all deal killers. I look at every single new release, hoping to see none of the above---and sometimes I do. I'm still a member this time around and have actually stockpiled the meals that I can eat in my freezer, so that when they are off the rotation, I'll still have meals to eat, even if I'm skipping weeks of deliveries. But please consider seasonings on the side... or just allowing folks to season their own meals more. I have thrown out way too many of your meals that had "no warning" before I learned to read every single ingredient VERY carefully... and just avoid a lot of meals that I'm sure would be really good without the red pepper flakes, lol. I appreciate your time in reading this.

Date of experience: March 25, 2020
Stephen D. — Freshly Rep
over a year old

Hi Deborah, thanks for your feedback. I'm very sorry to hear that you're not enjoying many of our meals. I'll certainly be sure to pass along your thoughts to our chefs! We also update our menu once a week so definitely keep an eye out for meals you may enjoy! We always list the ingredients and also put a chili icon for any spicy meals! I'll also be reaching out privately to help make this right!

Ohio
1 review
0 helpful votes
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Turkey
March 25, 2020

Quite delicious and I enjoyed it very much. My carrots needed an extra short time in my Microwave. H

Date of experience: March 25, 2020
Renzo D. — Freshly Rep
over a year old

Hi Heather, thank you for your review! I'm happy to hear that you find our meals delicious!

We do provide heating instructions at the back of our meal sleeves and on our FAQ page, but if there's anything that I can help you with, please don't hesitate to reach out to me at [email protected]! Thank you again!

Florida
1 review
0 helpful votes
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Love not cooking for one
March 25, 2020

I hate to cook-love to eat. The meals are good and diverse but have one suggestion for now. I think we need more vegetables in some of the meals- There are a lot of things that can survive this kind of situation, broccoli, squashes, green beans and there are some mixes already being used. Also some meals are pretty high in starches-main dish and side Calories are important-too many, fattening

Date of experience: March 25, 2020
Renzo D. — Freshly Rep
over a year old

Hi Winifred, thank you for your rating! While we don't have any vegetarian meals right now, I'll be sure to pass along your feedback. Normally, we add 1-2 new meals each week, so be sure to keep an eye on our menu! Thank you for your suggestion, and for being a part of Freshly!

Washington
1 review
0 helpful votes
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Decent price for decent meals
March 25, 2020

While it's not the cheapest out there, or the tastiest... they do a good job overall. It's possible to make food flavorful without tons of sodium, so in some ways they need to improve. Our deliveries have been stable even so far through the Covid-19 crisis. Customer service has been 99% on top of it. Friendly and no hassles when something is amiss they just refund you and that's it. It provides me with trust and the will to continue with their service. Although I experiences problems in the beginning about every other week or so, it's been solid for a while now. We recommend the service and have friends and family using it so it's better than average and we're thankful for it.

Date of experience: March 25, 2020
Renzo D. — Freshly Rep
over a year old

Hi there, thank you for your review! I understand that budgeting is important when it comes to food, especially during this time, but I'm happy to know that you're enjoying so far, and I'll be sure to pass along your feedback.

I'm glad to know that we're able to help you when you had some concerns before, and we do have a delivery team that is dedicated to make sure that all of our customers get their meals delivered! Of course, we're always here and ready to help, so feel free to connect with me at [email protected] if there's anything that I can personally assist you with.

Thank you so much for being a part of Freshly!

Texas
1 review
0 helpful votes
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The meals are great!
March 25, 2020

My husband and I love all the different meals, they are all delicious and so fresh! The portion sizes are perfect too.

Date of experience: March 25, 2020
Florida
1 review
0 helpful votes
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Great Service
March 25, 2020

Freshly has been great. The meals taste great and are super easy to store, travel with, and prepare. One suggestion would be to offer a larger variety of meals, but they do tend to add new meals every couple of weeks.

Date of experience: March 25, 2020
Renzo D. — Freshly Rep
over a year old

Hi Nick, thank you for rating us! I'm very happy to hear that we're able to provide you with the convenience of having fully prepared meals that are both healthy and delicious! While we do keep most of our customers' favorites on our menu, we try to add 1-2 new meals each week, so be sure to keep an eye out for new and exciting ones to come. Thank you for being a part of Freshly!

North Carolina
1 review
0 helpful votes
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Freshly is best
March 25, 2020

I have been eating 6 Freshly meals per week since the beginning of March. I absolutely love these meals. I save so much time in my day for exercising and working now that I don't have to cook and clean for hours. The meals are healthy and delicious. It is the perfect amount of food. I am satisfied, and not too full. I love the variety and diversity of the meals. I am eating and trying new things in healthy portions. I have even lost weight since starting Freshly. Yay! This meal service is definitely worth the price. I could rave about it for days. Thank you for continuing your service during the time of this pandemic. I feel safe and am so relieved I don't have to deal with the hassle and chaos of going to the grocery store.

Date of experience: March 25, 2020
Michigan
1 review
0 helpful votes
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Freshly love
March 25, 2020

My son loves his meals they are delicious and filling. They are great for lunches but not enough food for dinners.

Date of experience: March 25, 2020
Renzo D. — Freshly Rep
over a year old

Hi Laura, thank you for sharing your review! I'm happy to know that our meals are a perfect fit for your son, and if there's anything that we can do to assist, please don't hesitate to reach out to me at [email protected]. Thank you again!

Illinois
3 reviews
0 helpful votes
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Great food service!
March 25, 2020

My shipments have always arrived on time and Freshly has been great as far as letting me know the status of my shipment. Food is very good and portions are just right. Very convenient.

Date of experience: March 25, 2020
Renzo D. — Freshly Rep
over a year old

Hi Dave, thank you so much for your review! I'm happy to know that your meals always arrive on time, and that our meals are working great for you! Thank you for being a part of Freshly!

California
1 review
0 helpful votes
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Love these meals
March 24, 2020

Arrives on the designated day without fail. All meals are delicious. I left off one star because the menu has shortened recently and now there are no fish options available. If these are remedied i will happily add the fifth star!

Date of experience: March 24, 2020
Stephen D. — Freshly Rep
over a year old

Hi Kat, thanks for your feedback. I'm so happy to hear that you're enjoying our meal. I'm sorry that we've removed some of our seafood dishes, but we do update our menu typically once a week. Definitely keep an eye out for them to return, and I'll be sure to pass along your thoughts to our team. Thanks for being a part of Freshly!

Michigan
1 review
0 helpful votes
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Fresh Balanced Meals
March 24, 2020

These are fresh, balanced meals that are quick and easy. It's fits my busy lifestyle without compromising a balanced diet.

Date of experience: March 24, 2020
Stephen D. — Freshly Rep
over a year old

Hi Trish, thanks for your feedback. I'm so happy to hear that you're enjoying our meals, it sound like they're a great fit! Thanks for being a part of Freshly!

California
1 review
0 helpful votes
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Request
March 24, 2020

I've enjoyed all my meals, very balanced. You get me to eat my veggies. I would enjoy brussel sprouts again.

Date of experience: March 24, 2020
Stephen D. — Freshly Rep
over a year old

Hi Duane, thanks for your feedback. I'm happy to hear that we can provide you some delicious meals and veggies! Thanks again, Duane!

California
1 review
0 helpful votes
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Pretty good... but...
March 24, 2020

I am glad that I've subscribed to your
Service, but I do have a couple of comments I'd like to make.
1. Variety:
There is SO much chicken on
Your menu! I would love to see
Some fish or vegetarian dishes.
While I do eat beef & pork, (BTW,
Your peppercorn steak is quite
Tasty!) the red meat selection
Seems so small in comparison
With the poultry dishes.

2. Texture:
I find many of the dishes to
Be diced & chopped to the
Point that the dish is more
Like toddler baby food.

Taste:
In general, the seasoning &
Sauces are done quite well.
I did, however, find the Laredo
Chicken not at all Southwestern
As the name would imply.

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi Judyth, thank you so much for sharing your review! I'm happy to know that you're satisfied with our food and service, and while we currently don't have any seafood options, and I understand that you're not completely impressed with our other options, I'll be sure to pass along your feedback as we take these seriously.

If there's anything that I can assist you with, or if there's anything else that you would like to share, please don't hesitate to let me know at [email protected], and I'd be more than happy to listen. Thank you again!

Missouri
2 reviews
0 helpful votes
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Great meals and very convenient
March 24, 2020

Meals are very tasty. The package is well wrapped and the ice packs work great. It is nice to have a variety meals ready to eat when I am. My only complaint is that they are pretty high in fat

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi Monica, thank you for rating us! We're happy to provide you with healthy and delicious meals! Be sure to visit our menu and click on the meal pictures to view their nutritional information to find out which meals will fit perfectly for you, but I understand that we all have our own nutritional preferences or needs. Thank you again!

Illinois
1 review
0 helpful votes
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Great meals, good service!
March 24, 2020

I like that there meals come prepared, and all you have to do is heat them up. They have some really flavorful and great dishes, something for everyone. I've been using them for months and the meals have gotten better to the point that I've enjoyed them even more, I especially love the risotto meals as its one of my favorite dishes! There customer service team is responsive, and quick. Though they can often make you email things which makes it seem like your jumping through hoops sometimes for small things. But they have always left me happy with the outcome.

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi Carolyn, thank you so much for sharing your experience! I'm happy to know that we're able to provide you with the convenience of having easily-prepared healthy and delicious meals at home, and I'm glad to know that you're enjoying both our food and service so far. We're always here and ready to help, but if I can personally assist you with anything, please feel free to connect with me at [email protected]!

Germany
1 review
0 helpful votes
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Seafood Please
March 24, 2020

Need to add Seafood!

I have health issues so can't cook and Dietitian says no beef, pork... meat. Freshly is easy microwaveable.

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi Barbara, thank you for sharing your feedback! Right now, we don't have any seafood options, and this can be quite challenging for us, especially in light of all these recent events, but I'll be sure to pass along your suggestion! Of course, if there's anything that I can assist you with, please don't hesitate to connect with me at [email protected]!

New York
1 review
0 helpful votes
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Great service!
March 24, 2020

Loving your service overall. Nutritious meals, good price point, great customer service.

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi William, thank you so much for your rating! We're happy to provide you with high quality food and high quality service!

Oregon
1 review
0 helpful votes
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I JUST GOT MY CREDIT CARD RENEWED AND SO THE OLD CARD WAS REFUSED. I WENT ONLINE AND GAVE YOU THE NEW EXPIRATION DATE BUT APPEARANTLY IT REVERTED BACK TO THE OLD ONE. SO I WENT BACK IN TO CHANGE IT BACK, THEY TOLD ME I WONT GET MY MEALS THIS WEEK! THE STORES DONT HAVE MUCH IN THEM AND I WILL HAVE TO EAT CEREAL FOR THE NEXT WEEK. I AM NOT HAPPY'. I AM IN MY 70s AND THATS NOT GOOD. YOU HAD MY PH # AND THIS COULD HAVE BEEN SETTLED EASILY HAD YOU CALLED! MY NEW CARD IS GOOD UNTIL 2025, BUT THAT WONT FEED ME THIS WEEK!

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi Virginia, I'm so sorry to hear about your experience! We only want to provide the best food and service that we can offer to our customers, and I'll be sure to send you a private message so I can get your subscription information, and make things right for you.

Florida
1 review
0 helpful votes
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Excellent
March 24, 2020

The meals taste fresh. Not processed. The delivery is on time and there are lots of food options.

Date of experience: March 24, 2020
Rhode Island
1 review
0 helpful votes
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Yum!
March 24, 2020

I decided to try Freshly after a coworker told me he was enjoying the meals, but I didn't have high expectations. I was pleasantly surprised by the taste and portion sizes of the meals! Much fresher and more delicious than frozen meals from the grocery store. I find myself looking forward to lunch because I get to have a Freshly. Would recommend!

Date of experience: March 24, 2020
Renzo D. — Freshly Rep
over a year old

Hi Ashley, thank you for rating us! I'm happy to know that we were able to meet your expectations, and I hope you'll continue to order and enjoy! What sets us apart from other meals and meals that you find in the grocery store in particular is that we always deliver them fresh, never frozen, and we're free of any chemical or artificial preservatives. Thank you for recommending us, and for being a part of Freshly!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States