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FreeShipping

1.6

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FreeShipping Reviews Summary

FreeShipping has a rating of 1.6 stars from 753 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 395th among Shipping sites.

service
139
value
136
shipping
106
returns
105
quality
116

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Ann B.
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Very very very misleading, borderline fraudulent. If you order THOUSANDS, maybe you will save a few bucks.
Free shipping... for $13/month
The free trial is 1 week practically to the hour. The $13 fee was charged at 6 am 7 calendar days later.

The offer was provided after I ordered flowers. Shipping is a small percentage of the shipping and handling fee. When I ordered flowers, the S&H was $15... the FreeShipping CREDIT was $5.40! I can request a check at the end of the month. $13 for $5.40?

NOTE: Phyllis in customer service was very helpful when I called to cancel and request a refund.

Date of experience: October 7, 2020
Help F. — FreeShipping Rep
over a year old

Hi Ann,

I apologize for any confusion regarding the membership fee. If you need any further assistance please reach out directly at [email protected].

Thanks

Texas
1 review
3 helpful votes
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Spam
October 4, 2020

They are robber that hide behind some online shops. I just order something from JCPenny but didn't know how I became the member of this crap! Then it started to rob money every month until you discover it!

Date of experience: October 4, 2020
Help F. — FreeShipping Rep
over a year old

Hello,

I apologize for any confusion regarding the monthly membership fee. Please reach out directly at [email protected].

Thanks!

Louisiana
1 review
25 helpful votes
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Useless
October 2, 2020

Please do not waste your time or money. Didn't mean to sign up felt as if it was something offered on the website i ordered from (nfl.com) next thing you know its taking money from my account discreetly never got as much as a "hey you're not using this service that we conned you into" it wasn't until i went over a few bank statements when purchasing my home that i seen i was being robbed. Avoid

Date of experience: October 2, 2020
Help F. — FreeShipping Rep
over a year old

Hi Kendrick,

I apologize for any confusion regarding the monthly membership fee. Please reach out directly at [email protected], I'll be happy to help.

Thanks

Alabama
1 review
1 helpful vote
Follow D B.
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FS; com is a scam
September 30, 2020

I did not sign up they billed 12.00/month for over a year when I discovered it they offered.
3 months refund,
DB

Date of experience: September 30, 2020
Help F. — FreeShipping Rep
over a year old

Hi D. B.

Sorry for any confusion regarding the membership fee, if you have any further questions please reach out directly at [email protected].

Thanks,
Samantha
Customer Support Supervisor

Utah
1 review
0 helpful votes
Follow Wayne W.
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I can not get a response about package delivered to wrong address and can not get a response! I just want my money back and I would not recomend them the address is not even close or in the right state!

Date of experience: September 18, 2020
Help F. — FreeShipping Rep
over a year old

Hi Wayne,

Sorry for any confusion, FreeShipping.com does not ship or sell items. Instead, members can earn cash back and rebates by shopping through the links on our site. Please reach out to the retailer you placed your order with directly.

Thanks,
Samantha
Customer Support Supervisor

Washington
1 review
0 helpful votes
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Pissed
September 17, 2020

I never signed up 4 this service I assume is a shipping business which I would have no use for. They have been taking $10.00 a month from my account fraudulently and when I called them they were extremely rude to me and would only refund $10.00. I don't care if they only stole a penny from me I'm not stopping till all my money is returned.

Date of experience: September 17, 2020
Help F. — FreeShipping Rep
over a year old

Hi Pam, I apologize for any confusion regarding the monthly membership fee. Please reach out directly at [email protected] and I will be happy to help with a refund.

Australia
1 review
14 helpful votes
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Fraud
September 13, 2020

Disgusting company! Charged me $2 for a ridiculous trial session. When I signed up for an account, there was no where mentioned about membership fees. Absolutely fraud! Only $2, but who knows how many people they tricked. Stay away from this vicious company!

Date of experience: September 12, 2020
Help F. — FreeShipping Rep
over a year old

Hello,

I'm sorry for any confusion regarding the membership fee. Please reach out directly at [email protected], we'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Florida
1 review
0 helpful votes
Follow Mark N.
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A little tricky then they send you to credit payment which is a scan typical promise to give you money while they are really taking your money typical con

Date of experience: August 31, 2020
Help F. — FreeShipping Rep
over a year old

Hi Mark,

I apologize for any confusion regarding the monthly membership fee. Please reach out directly at [email protected] for assistance.

Thanks,
Samantha
Customer Support Supervisor

California
1 review
1 helpful vote
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RIP off pieces of $#*!
August 28, 2020

CAUTION this is a rip off. I never signed up but they billed me anyway. Check your charges on your credit cards.

Date of experience: August 28, 2020
Help F. — FreeShipping Rep
over a year old

Hi Seth, I apologize for any confusion regarding the membership fee. Please reach out directly at [email protected], I'll be happy to help.

Tennessee
3 reviews
6 helpful votes
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Membership fees
August 21, 2020

I'm happy to see that there are more people that have been ripped off by this company. I contacted them by chat asking why I was charged. They answered back saying I authorized the charge. I DID NOT! I didn't even enter my card info. I received an email from Free shipping when I placed an order on EBay. I made an account but never authorized any charges! They got my info from my PayPal. I never authorized any charges!

Date of experience: August 21, 2020
Help F. — FreeShipping Rep
over a year old

Hi Leigh,

Sorry for any confusion regarding the monthly membership fee. Please reach out to me directly at [email protected], I'll be happy to help.

Thanks!
Samantha
Customer Support Supervisor

Canada
1 review
7 helpful votes
Follow Julia K.
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I ordered something a little over a week ago and they gave me a tracking number for some random order by someone else back to December 2019, completely inaccurate. I then read how you will have to make monthly payments after purchasing from them, so after looking at reviews in this thread it said to contact *******@freeshipping.com. I emailed them 4 days ago and still no response. I emailed within my 7 days of purchase and now because no one is responding to my emails I'm 100% they're going to still charge me monthly. Complete bull$#*!

Date of experience: August 20, 2020
Help F. — FreeShipping Rep
over a year old

Hi Julia,

I'm sorry it doesn't appear we received your message. Please reach out directly at [email protected] and we'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Germany
1 review
0 helpful votes
Follow Jeremeah R.
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I was signed up to a subscription that I didnt know I was. This seems like a scam. I would like a full refund and to cancel my subscription

Date of experience: August 11, 2020
Help F. — FreeShipping Rep
over a year old

Hi Jeremeah,

Sorry for any confusion regarding the monthly membership fee. Please reach out directly at [email protected].

Thanks,
Samantha
Customer Support Supervisor

Pennsylvania
1 review
0 helpful votes
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Scam
August 11, 2020

I "signed up" for this by it being slipped in during a transaction for another product all together. I didnt even know until I saw it on my credit card bill. I went on to the site and what do you know?! I have a membership? So tricky and gross. Canceled immediately.

Date of experience: August 10, 2020
Help F. — FreeShipping Rep
over a year old

Hi Katie,

I apologize for any confusion regarding the membership fee. Please reach out directly at [email protected], I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Pennsylvania
1 review
0 helpful votes
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BEWARE
August 7, 2020

Don't fall for this! I was deceived into this immediately following an online purchase from Kohl's. This is a Bogus scam! They keep pulling money from your account every month! BEWARE!

Date of experience: August 7, 2020
Help F. — FreeShipping Rep
over a year old

Hi Julianne,

I apologize for any confusion regarding the membership fee. Please reach out directly at [email protected].

Thanks,
Samantha
Customer Support Supervisor

New Jersey
1 review
6 helpful votes
Follow Steve M.
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DO NOT USE. Total scam. They take your money, they do not save you any money. They should not be allowed to operate the way they do.

Date of experience: August 5, 2020
Help F. — FreeShipping Rep
over a year old

Hi Steve,

I'm sorry for any confusion regarding the monthly membership fee. If we can be of any assistance please reach out directly at [email protected].

Thanks,
Mike
Customer Support Supervisor

California
1 review
0 helpful votes
Follow Stacey T.
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I ordered flowers for my mother and Mather in law on mothers day and now I am being charged $13 every month. I have not been able to contact them about stopping this charge. Of course, it cant be done easily, you have to jump thru hoops to stop a bogus charge but it comes out of your account really easily.

Date of experience: July 13, 2020
Help F. — FreeShipping Rep
over a year old

Hi Stacey,

I'm sorry for any confusion regarding the monthly membership fee. Please reach out directly at [email protected], I will be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Canada
1 review
1 helpful vote
Follow michael b.
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I thought free shipping was a scam however it is not. The customer service is excellent and they have a great history of paying out of claims from what I have read. The amount that they charge on a regular basis is not much compared to how much you will receive in return. I also understand their 1000 a year limit because the benefits they offer are so good that they need to have a cap. I also want to say that Samantha who is a supervisor was excellent in addressing my needs. She was very professional and resolved my claims on a timely manner. Highly recommend it

Date of experience: July 9, 2020
Help F. — FreeShipping Rep
over a year old

Hi Michael,

Please reach out directly at [email protected], we will be happy to review your account.

Thanks

New Hampshire
1 review
16 helpful votes
Follow Dave V.
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Classic scam where you are baited at the point of checkout for an item you have purchased promising free delivery if you sign up. You then become a monthly member and your credit card is charged a monthly fee, in my case it was $13. They also charged me $2 as some kind of initial fee. I called and I will say they did credit the $13 but the $2 was never credited. They probably figure most people won't dispute the small amount but if they scam enough people the $2 will add up.

Date of experience: July 3, 2020
Help F. — FreeShipping Rep
over a year old

Hi Dave,

I'm sorry for any confusion regarding the monthly membership fee. This is included in the registration form when you join Freeshipping.com. Please reach out directly at [email protected], I'll be happy to help.

Thanks,
Samantha
Customer Support Supervisor

Pennsylvania
1 review
0 helpful votes
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Not Good!
June 26, 2020

I never even signed up for this and $13 have been coming out of my bank account for months. I always figured it was a fee for ordering things online or something, but it was weird it was always $13. I finally actually looked at the transaction and it had been coming out of my account for months automatically.

Date of experience: June 25, 2020
Help F. — FreeShipping Rep
over a year old

Hi Laura,

Thanks for taking the time to share your feedback. I apologize for any confusion regarding the monthly membership fee. Please reach out to me directly at [email protected] for assistance.

Thanks,
Samantha
Customer Support Supervisor

Wisconsin
1 review
19 helpful votes
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Agree With Scam
June 23, 2020

I was under the impression that you got discounted shipping when you ordered anything online. And everyone is right. You give your card number for a purchase thinking the freeshipping us part of whatever you are ordering and BAM $10 every month GONE. It is VERY deceitful. I wish I had a criminal mind and NO SOUL that I could sit on my rear and take $10+ a month from unsuspecting people for nothing.

Date of experience: June 23, 2020
Help F. — FreeShipping Rep
over a year old

Hello,

Sorry for any confusion regarding the monthly membership fee. The membership fee is included in the registration form when you join Freeshipping.com. If you have any questions please feel free to reach out directly at [email protected].

Thanks,
Samantha
Customer Support Supervisor