Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FreeShipping has a rating of 1.6 stars from 753 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 395th among Shipping sites.
We monitor reviews for authenticity
This company decided to charge my debit card $13. I had never heard of this company before and had never seen their website before either. When I saw the charge on my bank account I contacted the scammer AND filed a fraud report with my bank.
Scammer company told me that months ago when I placed an order for a Land's End ladies top I had also checked the FreeShipping.com box to allow them to charge me. I never did any such thing. I almost always make purchases on Amazon and had never come across anything like this before.
I complained to the scammer company about this and they promised to refund my money. Well they never did but my bank did. My bank sent me a letter telling me they had taken care of it and that FreeShipping.com indeed is a scam.
Because my bank has a lot of security features to protect customers, my debit card was cancelled. However, I wasn't aware of this until I saw an email that said I had requested a new card. I hadn't. After discussing this horrible ordeal with my bank's customer service representative I was told that I had opted to receive text messages every time I purchased anything. If I was the one who made the purchase I wouldn't need to respond but if I didn't, I am supposed to respond with a "NO". I never received the message so of course I didn't respond and my bank proceeded to issue a new card. I haven't received it yet and changing debit cards has become a hassle for me.
So thanks to FreeShipping.com, I can't use the debit card I've had for many years and have to wait for the new one to arrive. I have no access to cash until then. My bank doesn't have a branch anywhere near me.
What a freaking hassle.
Please be very careful when you purchase anything online and look at your checking account often in case there is an odd transaction you don't recognize.
Thought it was related to Amazon, This only covers some stores. At.$10.00 or 12.00 a month, over $100.00 a year it greatly exceeds any individual shipping costs, especially since for purchases over $35.00~$50.00, stores usually provide shipping for free.
Hi Lucky, FreeShipping.com members can earn 10% cash back on their purchases in addition to shipping rebates and other benefits. If we can be of any assistance please feel free to reach out directly at [email protected].
You charge me $10/month. I don't know why you charge me this money? It's illegal. Cancel your action!
Hello, we're sorry for any confusion regarding the monthly membership fee. Please reach out directly at [email protected] for assistance.
You don't have to sign up to get sucked into this scam! Pay attention to purchased made through Macy's, that is where they got me and trying to get a response from them is near impossible! They have had multiple class action lawsuits for this! I am reporting them to the BBB! PAY ATTENTION TO YOUR PURCHASES AND THE FINE DETAILS!
UPDATE: Contacted the credit card company and they cancelled my card because they saw after cancelling a membership I never signed up for, freeshipping.com charged me another $15.00 and the credit card company agreed they were fraudulent charges!
I like FreeShipping.com, but you must stay involved. I've order several flower arrangements through their website and paid $14.99 for shipping. I was only reimbursed $10 each. You have to keep records and track progress. One can easily buy something and forget to follow up on rebates/cash back. I have purchased items, but they were never credited to my account even though I went through their website.
This is terrible! I NEVER EVER EVER signed up for this and was billed to my credit card for 3 months before I saw it! Think of sick ppl laying in hospital beds or disabled ppl who never use it & are being billed! SCAM AND FRAUD! SO SO WRONG. HOW THE HECK DID THEY GET MY CRED CARD INFO? They KNOW they are scamming because they refunded me right quick! BBB needs to investigate and shut them down! Attorney General? Idk. But this is massive fraud! I'm too sick so if you are a somebody reading this review, please reach out to me and I will testify as to what happened to me in November of 2020. *******@yahoo.com
Hello, we apologize for any confusion regarding the membership fee. Please reach out directly at [email protected] and we will be happy to help.
I had no idea who they are until they removed $13.00 from account. Never heard of Freeshipping.com. I didn't sign up for anything. A totally out of the blue charge. I just got SCAMED.
Hi Kenneth, we apologize for any confusion regarding the membership fee. Please reach out directly at [email protected], we will be happy to help.
SUCH A SCAM! Don't waste a second of your time with this company! I was told I'd recieve all shipping costs back and even more from certain sites but haven't seen a dim in over ninety days now!
Hi Kevin, please reach out directly at [email protected]. We will be happy to help.
I was in the middle of signing up when I saw they charge you a fee. There are plenty of places that do this and dont charge u anything! Or use your credit card for cash back. They wont be getting any of my money!
Hi Erica, we're sorry for any confusion regarding the membership fee. Please reach out directly to [email protected] for assistance. Thanks
I thought this was a deal from an item I bought, didn't know it was a sep. Company, I got charged thirteen dollars and didn't even use this company. I'm told the money can't be refunded because it's pending but it was taken from account already. It looks like I'm not the only one that got robbed by them,
Hello,
I apologize for any confusion regarding the membership fee. Please reach out directly at [email protected] and we will be happy to help.
Thanks
I just realized... by accident that my husband signed up mistakenly for a service he has never used once and have been paying 13.00 monthly for over a year. This company counts on elderly who are not savvy with on-line buying and then just pay their bills! No one would knowingly sign up for 13.00 monthly for a 16.00 purchase on 800.00 monthly social security! Despicable
Hi Susan, I apologize for any confusion regarding the membership fee. Please reach out directly at [email protected]. I will be happy to help you. Thanks, Samantha Customer Support Supervisor
The guy on the phone was nice but had no clue what the charge was. I didn't ever hear of this site before this. Its only $2 -$10 here and there. Bit I caught it in time to stop it.
Hello, I apologize for any confusion regarding the membership fee. If you need any further assistance please feel free to reach out directly at [email protected].
Freeshipping.com is Fabulous, saves me money on my favorite stores when I shop throughout Freeshipping.com! They do let you know of your monthly fees before you personal plug in your credit card information. Looking@ these reviews tells me ALOT of people took advantage of a free rebate to turn around saying "they knew nothing about signing into a membership"... who hasn't heard of karma? Geezz! Any who. KEEP UP THE GREAT JOB ON SAVING ME $$$ FREESHIPPING.COM! Oxoxox
Hi Tessa, thanks so much for taking the time to share this great feedback! We hope you continue to enjoy the savings with FreeShipping.com. Happy Shopping!
Free shipping is a misnomer since I get billed multiple times a month whether I purchase anything or. So, free shipping is NOT free.
Hi Terri, we apologize for any confusion regarding the membership fee. Please reach out directly at [email protected].
What a crock. Charged $2.00 for nothing. Then signed up for a monthly $13.00 recurring charge. Jeffrey B Shaw
Hello,
We apologize for any confusion regarding the membership fee. Please reach out directly at [email protected] for assistance.
Thanks
I never went to any site EVER about this company. I only order off ebay and amazon. Somehow supposedly they said I clicked on a pop up and they magically got my debit card info without even putting anything in! This place is a scam! They took 70 dollars out of my account before I caught on! I had to change my debit card. I told the company I was going to get them for fraud. The 70 dollars was put back in my account fast! Im reporting this company hard on better business bureau! I recommend everyone do the same to get them shut down! I was never sent anything about being in this program! Nothing!
Hi Angela, we're sorry for any confusion regarding the membership fee. Please reach out directly at [email protected], we will be happy to help.
Never signed up for this! But a total of $50 has disappeared from my account and I want to be reimbursed my $ back!
Hi Bianca,
Please reach out directly at [email protected]. I will be happy to help.
Thanks
I never made an account. I must have bought something off EBay and they got my info from Paypal. I have been charged monthly since March. I travel a lot so I use my card all over the states and abroad. So I missed the missed the charges. Anyway if Freeshipping responds, I am not confused about my "membership." I have no membership and have reported you for fraud.
These people (freeshipping) are cashing in on this pandemic. Wake up as I do every morning, and check my bank statement. And there it wes $13 taken out my bank account. No notice at all. Call and cancel the order, and still have not gotten my refund...
Hi Mamie- I apologize for any confusion regarding the membership fee. Please reach out directly at [email protected] for assistance. Thanks
Freeshipping.Com is legit, I have been using them for over 6 years, and I receive rebate checks monthly.
Hi Sam,
Thanks so much for taking the time to share your feedback.
Happy Shopping!
Answer: Their advertising is a little sneaky I give you that. But that's your fault, just like out on the city streets, a fool and their money is soon parted.
Answer: Hi Christina, unfortunately I can't locate your account using the information here. Can you please reach out to me directly at [email protected]?
Answer: What's so dishonest about it? I am a regular subscriber and can easily recover my subscription fee many times over.
Answer: I did, but only after threatening to report them to the Attorney General in my state. They rely on the fact that few people will make a fuss.
Answer: You have to buy items from a website…anything from eBay to BATH & BODY WORKS, OVERSTOCK…many others. Go to "freeshipping.com" then delete the site from which you plan to buy-it will direct you to that site. (I always take screenshots of final receipts to add to my freeshipping.com submission), Afterwards you need to enter the purchase date-total cost and shipping cost…then a code is given. I have timed myself-the submission takes 35 secs if you are fluid on the computer. Have been a member for over 5 years and saved hundred$$! Trustworthy site-w/discounts as well as freeshipping (up to $10/order). $500 max shipping refunds per year…no limit on 10-20% off discounts!
Answer: Hello, Any cash back you earn as a member is yours to keep even if you choose to cancel. Thanks!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Sandra, we're sorry for any confusion regarding the monthly membership fee. Please reach out directly at [email protected] if we can be of any assistance. Thanks