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FreeShipping

1.6

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FreeShipping Reviews Summary

FreeShipping has a rating of 1.6 stars from 753 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 395th among Shipping sites.

service
139
value
136
shipping
106
returns
105
quality
116

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Ohio
3 reviews
6 helpful votes
Follow Cheryl T.
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What's the problem with all these reviewers? I've been a member for years and have never had a problem. The yearly membership started around $69 and has now gone up to $95, but I still get much more than that back because I shop mostly at stores that are listed on their site, and there are many listed. The best part is that they reimburse RETURN shipping costs from any website, not just the ones on their site. I buy most of my clothes online now because I can order them (with free shipping), try them on, and if they don't fit I am remibursed for the cost to return them. It's a no-brainer if you follow the rules.

Date of experience: March 30, 2014
Virginia
1 review
8 helpful votes
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I just got off the phone with my bank. A representative from my bank and I called this company to ask some questions about some reccurring payments on my account. Apparently, almost 9 months ago, I purchased something and this site offered free shipping. It wasnt made clear to me that you had to opt out of the service (or that I had even joined), or you would be charged a monthly fee. This went pretty much unnoticed the entire time today.
I dont remember what I purchased, but im sure i paid for it three times over with the frees this company charged me. The representative for this website apologized and told me they had a strict no refund policy, then proceeded to cancel my account. This is a SCAM. A good one! I check my bank records every month. This company slipped by me because they charge your account on irregular dates. DO NOT USE THIS SITE! And in the future, Just Pay The Shipping cost. There is no such thing as free.

Date of experience: March 21, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi Carlton, Please contact [email protected] and we will be happy to review and resolve this issue for you.

Oregon
1 review
7 helpful votes
Follow Nicole G.
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Boy do I feel worked over! I signed up so I could get my shipping covered on an order I made and it was not clear until I tried to submit a claim that I HAD to first go through their website in order for the shipping to be reimbursed. What a hassle! I was buying flowers. I had the flowers picked out, the recipients name and address, my billing information, and card written. I would have had to redo all of that in order to get my rebate. What a joke. However, had I known, I actually might have done the extra work if I was properly informed before I submitted my order. Just feel really jerked around. I definitely will not be recommending this site to anyone I know!

Date of experience: March 18, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi Nicole,

Please contact us at [email protected]. I believe we may be able to assist you in resolving this matter. Depending on where you registered, the Introductory Premium is a shipping rebate, up to a certain amount, back on the purchase you just made. That rebate claim does not require you shop through the links (only subsequent orders have to be made through our site). It may be that you were not on the correct link when trying to claim that Intro Premium.

Thank you

Kelly

New Jersey
1 review
7 helpful votes
Follow TAWANNA D.
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I was trying to get my cash back rebates because i have two receipts. I have an account with early moments and they send a receipt saying "this order qualifies for a cash back rebate" then it sends me to claimyourrebate.com i selected early moments and it sent me to freeshipping. Now when i went to go through the process i had an issue. So i spoke to someone and she said "because i didn't go through freeshipping and make the purchase that i will not get the rebate checks". This is complete crap! I have done this before twice and have not heard of this being the case. I am completely dissatisfied and will not be dealing with freeshipping again.

Date of experience: March 12, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi Tawanna, I apologize for any misunderstanding you had regarding how to use the program.

You did sign up three times for trial memberships and you submitted, and were paid the premium on two on those memberships. Our terms clearly state that there is only one membership and one premium payout per household. You received two premium payouts.

It appears the third time you did not submit the claim and that is the reason it was not paid, and you would not have been entitled to it even if the claim had been submitted.

I have gone ahead and refunded your membership fee and request that you do not register again as Freeshipping.com is to be used a membership program.

Thank you

Hawaii
1 review
3 helpful votes
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They charge money each month for nothing. No refunds! Total scam!

Date of experience: March 8, 2014
Kansas
2 reviews
16 helpful votes
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What a RIP-OFF!
March 5, 2014

What a RIP-OFF! Bait and switch, hidden costs, false charges and smart A$$ reps, to boot. Took over an hour just to get someone on the phone - constant busy until then. Told the rep I was not interested in anything they had to offer, wanted to be removed from the list and refunded the $12.97 charge. He simply said that I had signed up for it and they could charge my card for that reason. I don't know what they claim I signed up for, because all he could tell me was that I did it with an ebay purchase. So sick of these "legal" scams running rampant on the web. ENOUGH! Get a real job and stop stealing from unsuspecting consumers who want nothing to do with this useless company and only want whatever it is they had purchased in the first place!

Date of experience: March 5, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi Stephanie,

I apologize for any misunderstanding and inconvenience you experienced regarding the Freeshipping.com membership.

If you could contact us at [email protected] we will be happy to answer all your questions regarding when and how you registered for a membership, and refund the charge in question.

Alice
Freeshipping.com Customer Service

South Carolina
1 review
7 helpful votes
Follow Chris Y.
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I don't think there is an option for no stars, but my experience has been awful. I ordered some gifts for a relative on Personal Creations website and was given the option for the freeshipping.com offer. I submitted the request for the shipping rebate and attached the shipping notice via email as instructed on the site. I received a confirmation email from freeshipping.com stating I'd get my rebate in 3-6 weeks. It is now 12 weeks later and I have still not received the rebate. I never received any follow up communication from the company about my rebate, so I don't know if there was an issue, but I did notice when I checked my account today that it shows no record of a rebate request. As others have stated, you end up being charged $12.97 per month. Also like others have stated, you can supposedly go through the freeshipping.com website to shop through companies offering free shipping. Unfortunately, none of the company's I've needed to order from in the past 3 months offered free shipping through their site. Of course, they say that you can simply submit your request for a rebate of the shipping you pay, but I wasn't about to count on having freeshipping.com pay me when I still haven't received my initial rebate from 3 months ago. Needless to say, I've basically paid this company almost $40 in monthly fees for nothing. Another thing I noticed was that the name of the company to which my credit card was charged changed from one statement to the next. I'm guessing this is to confuse people so they don't realize they are being charged a monthly fee for a useless service. I canceled my membership today but I'm still requesting my shipping rebate and a refund on the monthly charges. Do Not sign up for this service. I don't see how it benefits the average online shopper, but I'm guessing that is how the company makes its money.

Date of experience: March 4, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi Chris, I am sorry you had such a negative experience with Freeshipping.com. If you email us at [email protected] we can certainly help you resolve your issues., If you submitted a rebate prior to cancelling you are entitled to be paid for it. Hopefully we will hear from you soon.

Massachusetts
1 review
8 helpful votes
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This is, a scam...
March 4, 2014

This is, a scam... fraud. Robo. Escroquerie. Stay await from this people. Mantenganse Alejado de estas personas. I'm so upset. They charge me 12.97 dollar and I don't even know why. When I call the customer service number and ask for my money back one of the thief says, I'm sorry we have a policy that we can't no give money back. LaDRONeS. No se molesten en visitar su website. freeshipping.com. Dont go to tha website...

Date of experience: March 4, 2014
Virginia
2 reviews
8 helpful votes
Follow Chrystal H.
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I decided to give the site a try checking out through Kohls.con because the site offered a free $25 Kohls gift card just for signing up for their free trial. During the time I had the account, I searched for a few sites within the database, only to be disappointed the site didn't offer free shipping r them. I canceled within the free trial without any trouble; I haven't been billed anything and it's been over a month since I canceled.

I gave the lowest rating because I never did get the gift card promised to me. If it wasn't for that offer, I would never have signed up for a a program.

Date of experience: February 26, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi Crystal, If you contact customerservice@freeshipping, com we can check on the status of your $25 Kohls card. It does take up to 6 weeks for processing after we receive the back up documentation, but we will be happy to look into this for you.

Illinois
1 review
8 helpful votes
Follow N S.
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I don't even remember signing up for them... It looked like it is a scam but when I called it conformed that it was not a good company to deal with. When I told them that I don't remember signing up with u guys and I haven't received any service or goods from you so that I have to pay. So I want my $12.97 refunded to my account. The customer service (Alba that's what I heard as her name) did not helped me and respond me in a very lazy manner as if she just woke up from her bed. I would like to give you minus 5 stars for your service and company.

Date of experience: February 24, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Hi, please contact [email protected], ATTN: Alice, directly so I can find your account and resolve this issue for you. Thank you

Illinois
1 review
3 helpful votes
Follow Messi A.
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Avoid this site all they care about is charging your checking account and I never got my gift card

Date of experience: February 22, 2014
New York
1 review
3 helpful votes
Follow Mj D.
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I tried the free trial, aware that if I didn't cancell I would be charged $12.97 a month, and I was delighted! Still a member. Still using the site. Still getting checks!

Date of experience: February 11, 2014
Illinois
1 review
7 helpful votes
Follow Jay F.
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Slick talker got me to sign up. I called and cancelled with no problem. Charge on my bill in the new year, shortly after I cleared out my paperwork for the last year. Called and cancelled again. They can't remove the current charge without the first cancellation #. I'm stuck!

Date of experience: February 11, 2014
FreeShipping C. — FreeShipping Rep
over a year old

Any time someone has a problem with Freeshipping.com they can contact them at [email protected] to get it resovled. People are not reading the materials regarding the membership and this seems to be what causes the confusion. A simple email can help you resolve any issue.

Ohio
1 review
7 helpful votes
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45 minute waste of time
February 10, 2014

45 minute waste of time. Unethical trickery. Not on the level, bad bad bad. You sign up and give them your credit card info, and are told you will receive a confirmation email with the rebate. No confirmation email was sent. Then they offer to answer your question via chat, in which they circumvent your inquiries by telling you to check your spam before they cut you off of chat. Then, I had to call them in person to cancel the entire thing so my cc won't be charged in 30 days. True scammers, yuck!

Date of experience: February 10, 2014
Massachusetts
1 review
7 helpful votes
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It is a scam
February 6, 2014

It is a scam. No aware i signed up. No confirmation, no renewal notice, no what so ever, terrible company with the goal of stealing money in stealth mode.

Date of experience: February 5, 2014
Colorado
4 reviews
1 helpful vote
Follow Leigh K.
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How on earth can anyone with half a brain not take advantage of this site. Every 15th of the month a check is issued to me for 10% of my purchases and up to $10 in shipping fees for each eligible purchase - no problem. To date I have received over $610.00 this past year. They also pay return shipping if necessary - I haven't had need for that service. What is happening to our school systems graduating those who cannot understand English to follow simple instructions. Scam? What an embarrassment to our society! Yet all aren't even ashamed to show their names?

Date of experience: February 3, 2014
District of Columbia
1 review
7 helpful votes
Follow Ernest D.
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I REALLY DO NOT UNDERSTAND ALL OF THIS NEGATIVITY. I have been a member for about 5-7 years and they have been nothing short of GREAT. My fee is a year at a time and it's about $95. I always get back more than I spend. It's been especially great since they now can to total electronic receipts via email. I LOVE IT, LOVE IT!

Date of experience: January 31, 2014
Washington
1 review
6 helpful votes
Follow Doris T.
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Since I have no recollection of joining a membership to this scam, I neglected to read all the revealing reviews. I regularly check my VISA bill, but totally neglected to question 5 charges for memberships in Freeshipping@$12.97 a month and Bedford Fair for $14.95 a month. Dec. Had charges from both! I never received an e mail or any other form of confirmation of my signing up or of rules or payments for membership. I never placed an order and received a rebate check of 8.99 out of nearly $60 in payments. Is there no recourse for my losses?

Date of experience: January 31, 2014
Georgia
1 review
6 helpful votes
Follow Katherine C.
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I noticed a recurring charge on our visa bill. When I called the number, I found out when my husband had ordered from ProFlowers months ago, he was signed up for this. He had no idea that this was being done. (Yes, we should have noticed this recurring charge and investigated it - will be more vigilant in the future). This service is virtually useless to us and a waste of money. What really concerns me is how they managed to sneak in this "membership" to unsuspecting customers, who think they are simply giving information to order flowers.

Date of experience: January 31, 2014
Ohio
1 review
6 helpful votes
Follow Andraya P.
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BIGGEST FRAUD SCAM I'VE EVER HEARD OF. They were charging my card for over a YEAR AND A HALF. I was told that when I ordered from Pro Flowers that I "signed up" and then never canceled my free trial. BULL$#*!. I never knew about 'FREESHIPPING.COM", they stole my information and charged me every single month. They are thieves and what they are doing is ILLEGAL. I wish terrible things upon whom ever is running this fraud ring and hope to see you go to jail.

Date of experience: January 31, 2014