Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FreeShipping

FreeShipping

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FreeShipping?
grey stargrey stargrey stargrey stargrey star

FreeShipping Reviews Summary

FreeShipping has a rating of 1.6 stars from 753 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 395th among Shipping sites.

service
139
value
136
shipping
106
returns
105
quality
116

We monitor reviews for authenticity

Louisiana
1 review
3 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

Identity theft
December 19, 2023

I have no idea how freeshipping.com got my debit card information. I have no recollection of subscring to this. $19 was withdrawn from my bank account. I had to cancel my card and file a report with mybank,... just in time for Christmas. Very scary. Then i called the 800 number on their website and they could not verify my account, supposedly without my full debit card number. I of course, did not provide it. Watch out for this everyone. I hv no idea what they really offer. Why have this when you can shop off Amazon or otherfree shipping sites

Date of experience: December 18, 2023
New Hampshire
1 review
4 helpful votes
Follow M M.
Unfollow M M.
Share Review
Report Review

Former employee
December 12, 2023

I worked here very briefly from home near there Portsmouth NH office. The positive reviews are from employees. If you threaten to call the attorney general or better business they will refund all your money but you have to make that threat. It is possible to get money redeemed but 99 percent of people don't. You have to go to the free shipping website first and then the store. They make there money on the 99 percent of people that don't. Most people don't realize what they are signing up for or think it's legit because they trust the website the ad popped at. (They get a cut too super greasy) Sorry to all the people I wasn't able to refund. Lines were recorded and I was trying to provide for my family in a pinch. I was not management and made 9.00 an hour for a pitiful amount exsistence

Date of experience: December 12, 2023
Illinois
1 review
1 helpful vote
Follow Ky V.
Unfollow Ky V.
Share Review
Report Review

Too many restrictions
December 9, 2023

This used to be a reasonable service at 12.99 a month, they increased the cost to 19.99 and have so many restrictions, it's like they are looking to for reasons not to give you their 10% cash back. I was a member for about 7 years, then they raised the price without telling me (They did the same to a friend). I would not recommend this service to a friend.

Date of experience: December 9, 2023
New Hampshire
1 review
1 helpful vote
Follow Jared C.
Unfollow Jared C.
Share Review
Report Review

This was nothing more than a bait & switch. They suck you in saying you'll get a $10 rebate, but in fact they sign you up and in my case, pulled $19 from my acct. Never got my $10 rebate as I was told. I will be getting my money back one way or another, as well as the $10 I was promised. BBB, lets have a go with this company.

Date of experience: December 4, 2023
Wisconsin
1 review
6 helpful votes
Follow Iris g.
Unfollow Iris g.
Share Review
Report Review

Scam/underhanded methods
December 3, 2023

I got a pop-up on Mercari offering $10 off my shipping and I just needed to add my payment option. Since it was through Mercari I thought it was trustful but then I got charged $2 without getting anything back. And then I was charged another $19 on my account. I was able to cancel easily since it was through PayPal, but when I called Free shipping.com for a refund they told me that I didn't have an account with them, even after I have them my info. Very shady business.

Date of experience: December 3, 2023
Qatar
1 review
2 helpful votes
Follow JCQLN SALES B.
Unfollow JCQLN SALES B.
Share Review
Report Review

A huge Scammer.
November 9, 2023

I end up forced to sign up since theres a rebate for the tax and delivery charge, and instead of signing out my Worst mistake I ever made. I then noticed that they started to take money out of my account. Please beware of this scammer.

Date of experience: November 9, 2023
Kenya
1 review
2 helpful votes
Follow Jaler M.
Unfollow Jaler M.
Share Review
Report Review

They "caught" me with the $10.00 cashback bait. On registration for the same, $2.00 was instantly debited from my card. That infuriated me so much I immediately deactivated the membership. Even before the free trial window had expired, despite my withdrawing membership, they've gone ahead and debited my card of a previously undisclosed fee of $19.00, viz:

USD 19.00 transaction made on KCB card 4243***6189 at FREESHIPPING.COM on 08/11/2023 12:28pm.

I am absolutely certain this company is a very cleverly set-up scamming operation. I'm so upset. When an online apparatus has a huge volume of material to read governing simple membership procedures, like this one has, then you can be sure there's a dark side being hidden on the legalese. Scam this one!

Date of experience: November 8, 2023
New York
1 review
3 helpful votes
Follow Manny C.
Unfollow Manny C.
Share Review
Report Review

Sneaky scammers
November 2, 2023

I was just finishing a order to be delivered from kohls department store online,then suddenly I get a pop up from American Express Fraud department stating a charge and subscription from SHIPFREE.COM, I did not authorize this subscription,they are sneaky and I believe they sneak through the cracks and charge your card for something you don't have any,I'm getting a new card now, if you have this problem call your credit card company,and call *******165 for shipfree.com

Date of experience: November 2, 2023
Oregon
1 review
1 helpful vote
Follow Bailey M.
Unfollow Bailey M.
Share Review
Report Review

Do not subscribe
October 16, 2023

I accidentally signed up for this service (SOMEHOW as I am competent with technology), and it has been impossible to cancel. Even after talking to them on the phone and receiving refund confirmation, I am still getting charged, and the refund did not process in my bank.

Date of experience: October 16, 2023
Washington
1 review
6 helpful votes
Follow Nizo S.
Unfollow Nizo S.
Share Review
Report Review

Bizarre fraudulent company
October 3, 2023

Originally I liked this company when I first started using them. The problems started this year. I would unsibscribe when I knew I wasn't going to be doing much shopping and i'd come back when I did plan on doing a lot of online shopping. They happily let me spend 3500 over 3 different purchases and everything appeared to be working like normal. Then one day I get an email saying a credit from them was applied to my card. I check and they refunded my sub and cancelled my account. They owed me over 300 dollars and they certainly got paid for my transactions.

When I reached out to their pathetic excuse for customer service I was told I violated their policy by resubscribing. Per "Joe" with support, you are only allowed to sub one time, if you ever cancel you can never come back or they will wait until your month is almost up (so they can make as much money off you as possible) and then they cancel your account so they get to keep your money on top of what they earned.

This is FRAUDULENT activity. As a Director of Service, I can tell you there is nothing anywhere on their site that states you can never return if you cancel your sub. In fact, in the email they sent me when I un-subbed this past May, it clearly states they "Hope to see you again". Yet their CS states no. You can never come back.

It's a shame, it might go good for you initially but they will screw you over and their CS is the worst I've dealt with. They will respond sometimes, eventually, but they really don't know what they are doing and they have zero talent for CS.

I'm going to speak with my legal department at work and see what sort of footing I have to file a class action lawsuit. This company is definitely not on the up and up. If I could give them negative stars, I would.

Ben S.

Date of experience: October 3, 2023
Virginia
1 review
4 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Do NOT use this company! They string you along for a couple payments and then they just cancel your membership. I signed up in September and I was supposed to get a payout in September and then they pushed the payout to October. They took my September and October payment and then they cancelled my membership just before I was due a payout. I was due to get back a decent amount and so they cancelled my membership. You.ve been forewarned!
I am not the first or 100th person to experience this from previous reviewers.

Date of experience: October 3, 2023
Georgia
1 review
3 helpful votes
Follow Jim M.
Unfollow Jim M.
Share Review
Report Review

Be Careful this company (Free Shipping.com) will interfere with your purchase by creating a pop up while you are purchasing something online asking for your information. You put in your information thinking you are making your purchase but you are actually applying for an account with FreeShipping.com and will be billed a monthly fee from this fraudulent company. This is very deceptive and morally wrong. Don't do business with FreeShipping.com.

Date of experience: October 1, 2023
New York
2 reviews
1 helpful vote
Follow Silvana M.
Unfollow Silvana M.
Share Review
Report Review

I am a member and I am reimbursed $80-$300 a month usually. People just don't know how to use the site properly. They will give you 10% of every purchase if you click to the merchant from their site, they will reimburse shipping (even return shipping) and they will give you a price match if you find a lesser price for an item you bought. Yes it is $20 a month but the benefits are great.

Date of experience: September 19, 2023
Michigan
1 review
3 helpful votes
Follow Lisa C.
Unfollow Lisa C.
Share Review
Report Review

Scam
September 12, 2023

I have been trying for 3 months to cancel my membership and stop the monthly fee of $19 that they charge. I even closed my checking acct and opened a new one. Somehow, they figured that out and started taking from the new account! Without authorization. I wouldnt even give them the 1 star rating if this site didnt require it. They are a 0 in my opinion.

Date of experience: September 12, 2023
Maine
2 reviews
3 helpful votes
Follow Alice I.
Unfollow Alice I.
Share Review
Report Review

I was charge $19 this morning via my Paypal account. I questioned it, and was given no date or seller name of a purchase. I asked for reimbursement, which they refused. I was able (I think!— don't trust them) to cancel further subscription monthly $19 fees, but still no information on when or what they claim I purchased that would have triggered their "offer" of a subscription. I requested either a) confirmation of when I supposedly "signed up" and for what, or b) reimbursement, which they refused.
I'm now filing a dispute with Paypal.

Date of experience: September 11, 2023
Oregon
1 review
2 helpful votes
Follow Michael R.
Unfollow Michael R.
Share Review
Report Review

Scam site, do not use
September 10, 2023

I never even used the site to begin with, but, of course that didn't stop them from somehow getting my bank card number. I received a charge of 19$ for no reason, so, of course, I had to have my card blocked and tomorrow (as of this posting) I will need to call my bank to reverse the charges and get a new card in the mail. How wonderful.

Date of experience: September 10, 2023
Illinois
1 review
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

I have no idea was people say this is a scam! It is not! I LOVE FREESHIPPING.COM! I use it mostly for eBay…but also for AMAZON, Bath & Body Works, Walmart, & Overstock.com, & TEMU. You can either receive shipping rebates from certain sites (like eBay)…or rebates AND percentage discounts =10% off, (like Bath & Body Works). I do all my shopping online…it is so easy…I click on FREESHIPPING.COM-which plops me into the online shop of choice (there are hundreds of options ~ prob more)!…then I purchase…the discount reimbursements land right in my account…and the rebates I submit (takes 2 mins)…I snap shot the receipt-plug in the costs, forward the info…and by the middle of the following month I am sent a check! In one year-you can only have $500!in pure rebates alone.,,(but the percentage discounts and return shipping costs continue). I have met my max before a year's end in the past- so suspend my membership until the 12 mo period end-then reinstate. Customer Service is great. It's $20 a month but I always receive back my fees. And YES-they cover reimbursements for returns! You just have to remember these simple guidelines! I have been a member for years and love it!
Today I bought earrings on eBay-$0.99 with &7.56 shipping…I will be reimbursed the shipping on October 15…That is an example of hundreds of transactions I have completed. Wonderful! I promise on my life, I am telling the 100% truth!

Date of experience: September 6, 2023
Washington
1 review
1 helpful vote
Follow Sara M.
Unfollow Sara M.
Share Review
Report Review

They are scammers
September 6, 2023

This business I do not know them, I found out they are charging money and deducting it from my Visa. This has been going on for one year before I find out. They are scammers.

Date of experience: September 6, 2023
Florida
1 review
1 helpful vote
Follow Charbel K.
Unfollow Charbel K.
Share Review
Report Review

Scam company
September 3, 2023

This company is a scam and predatory. Should be based out of an Indian call center run by a Dethroner Nigerian prince. Company needs to be shutdown.

Date of experience: September 3, 2023
Washington
1 review
1 helpful vote
Follow Sage I.
Unfollow Sage I.
Share Review
Report Review

Stole my money.
August 18, 2023

I got a pop up for freeshipping.com on Poshmark. I didn't think it would be anything suspicious since it's Poshmark, well I'm new to online clothes shopping (except for eBay) so I just assumed it would be safe. Nope, it took $20 away from me for no reason. I kind of want to cry since my day was already $#*!ty. ITS A SCAM DO MOT PURCHASE ANYTHING FROM HERE PLEASE.

Date of experience: August 17, 2023