All high end stores ag free or returns or at least exchanges without a receipt as long as tags and within 14 days. I got something for Mother's Day and wanted to exchange but said I had to have a receipt. If I want to be treated that way I'd shop at forever 21. Don't waste your money. Go to Lulu or Alo.

I have been shopping here for over 10 years. 75% of my closet is Free People. Yes, the clothes can be overpriced, but I rarely buy anything that isn't on sale. I treat myself to full-priced items when I really "have" to have it lol. Yes, I have experienced a few "cheap" styles that fell apart after some wear or wash. If I ever have issues, my local Free People store is more than happy to return it for refund or credit and make it right, no matter when I bought it. Please pay attention to care labels. Yes, a lot of their fabrics are delicate, mostly the natural cotton, linen or cotton blend. Rayon/viscose fabrics last well and are usually easy care. The styles are so beautiful and unique.

I have ALWAYS had helpful and great customer service when I call, in fact they are consistently one of the friendliest and most helpful customer service departments I have dealt with. (Zappo's will always be my #1). If you aren't satisfied with a phone call, use their customer service address if you need to, start a paper trail. I really don't understand all the negative reviews.

One more tip - do NOT expect Free People sizing to be similar to regular size clothing. Most pieces are very oversized, and you need to order down in sizing accordingly. Always read the "Details" for sizing info, and get an idea of your best fit, it's really helpful. Also read reviews to get a true sense of how things fit other people.

I returned an item bought for over £110 but despite posting it two months ago, I have still not received a refund. I have contacted customer service numerous times but they are still not providing the refund. Do not use this company. Free people cannot be trusted. Thief.

I'm a loyal free people customer, I live in a small town that makes it hard to shop so I do most shopping online. I know their brand and I deal with their $#*!ty customer service. I'm not a well off girl but I save to be able to purchase what I do on the site. Take it from me and like all the reviews everywhere this company sucks at the service level. Yet we still shop here. I ordered a month before they were supposed to ship a pair of pants and a jumpsuit, I guess because I don't spend *******. 00s of dollars a week my order went to someone else, I was no longer able to purchase even after I purchased these pants months before the release. These people could care less. $#*! free People

Let me start by saying, I am more than willing to pay for quality. While Free People is very expensive and has items that appear very pretty, I can tell you now... it's dog crap.

You buy the clothes, take them home, and realize you could have gotten something better at Target for less than a quarter of the price. It's a shame, they should take better pride in their products. I'm shocked they have stayed in business this long.

I went online and ordered about 4 dresses and paid over a thousand dollars... they sent the items in what appeared to be trash bags, very disappointing. And when I opened them up, the products were balled up, wrinkled, and didn't look ANYTHING like what was advertised. The fabric is cheap and as for the presentation... they should be embarrassed. I returned all of the items but they told me they only received 4 of them, so I didn't even get the full refund. It was a total lie... they just wanted to keep some of the money.

Very very very bad. Would not recommend.

I've always been happy with my clothes from Free People. I use to order from them all the time but stop because they use Laser Ship to deliver my items. My items never are never delivered on time. I've asked them to call me when the driver gets outside. Instead they call me after to tell me that a unit number is not on my package but the day before it was they couldn't get in the building. I've decided to stop ordering from Free People until they change their shipping company. I gave them 3 stars because of delivery.

They take nice photos and that's where it ends. The quality of the shirt I purchased didn't look anything like the one that arrived. I paid $98 and got a cheap $10 shirt.

I agree with all the one star reviews here and feel stupid I didn't read them before buying nearly £1,000 worth of clothes from the company. In the first package 3 items were missing. I was told by the first CS person I would be refunded. When I wasn't I called again and the second told me I wouldn't be refunded but the items were on back order. Still no sign of them. Then, when I tried to return two items - with their apparently free and easy online UK returns - they sent me a collect + label that, when I got to the shop, they told me was out of date and didn't work. CS said there was nothing they could do about it as the system couldn't generate another label. So I'm now down 5 items - 3 that didn't show up and 2 I can't wear as they don't fit and can't return! This is nearly £400 worth. I spent nearly all of yesterday either on the phone to CS - who either simply lie to you or tell you something completely different to the last person - or on the live chat. They pretend that they've sorted your problem (there's a refund on the way, the clothes are on their way) but none of their promises materialise. However, I have called my bank who tell me it's basically fraud and they can investigate after a certain time and I will hopefully get my money back this way. But I can't believe how much time I have wasted on this and how stressful it's been. So frustrating, particularly as some of the clothes were really nice and I'd love to keep wearing their stuff. However, being in the UK, there are only limited outlets. BUYER BEWARE!

Free People have for the second time sent me a damaged item after ordering online. When a customer orders online, should they expect their item to have a massive hole in it and be pre-worn smelling like body odour? Well that is what I received. I'm horrified and appalled. Worst part of this is that Free People aren't even willing to answer my questions about how this can happen. The item is not stock for them to send me a new one and they don't have a way for me ship it back for a full refund without ME having to pay for the return shipping! What a joke!
The item cannot be worn but yet I have paid for it so I'm stuck with it? Doesn't make sense to me. Disgusting.

My shopping experience at the Coconut Grove store was a delight. The manager Stephany, Kat, and Kristy, all were professional, helpful and very friendly. Thank you all.

The 1-800 c/s rep suggested I get store credit from a backordered item so she cancelled my original order, only to find out after an hour on the phone that they won't do that, so now I'm out the money and the pants. I wouldn't have cancelled the order if the rep hadn't told me I could just use merch credit and buy something else. Now I have no pants and I'm out the $83.

The most disappointing thing about Free People is I'm willing to pay more money for my clothes, I've been replacing my wardrobe gradually with better items. But quality is just not a thing with Free People. I've paid $100 for a dress that unraveled the first time I washed it (by hand, as per the care label instructions), I've invested in Gold Plated Earrings that broke within a week, I've paid $40 for a Tshirt that pilled within months. The only time I've been happy with the quality, it's items that they resell from other labels like pants from Boyish or some shoes I've gotten. I've had a love for this brand for over ten years and it's the most repeated brand in my closet, thousands of dollars later I've come to realize Free People is total s.hit. I'm more than willing to pay the extra dollar but not if the quality has disappointed consistently. Save your money and the planet by shopping somewhere better. I could add more photos but I'm tired and done with FP. Do better.

If I could leave a zero star rating I would. I ordered two items for Christmas gifts and a couple days before Christmas I followed up to see where my items were as I had not received and all I got were apologies and people telling me they understand and then I receive a very vague email after Christmas so I contacted customer service again to only find out that they have canceled my order and again people just apologizing and saying they understand. They clearly do not know how to train customer service people. They don't FIX anything. Do not bother wasting your time ordering any of their products.

Ordered pants through Free People, never received any sort of notification that they were arriving, until today when they were out for delivery. I opened the package, completely wrong pants, wrong everything. I immediately and told them they sent the wrong pant. The customer service in chat said they would immediately send me new pants that were the correct ones. I was sastfied and they emailed the confirmation, until I read that it was an exchange and that they would only send it once I sent the pants back, and it was received, and it would take 14 days, and the original pants are back in stock. I was so confused, that was opposite of what they chat customer service stated. I said that to them, they go well we need the item back. I go understand, but no other company does, that you made the mistake, send the correct item. I will send the pants first thing. I can name 5 plus companies that will send these back, or will just charge me. Why wouldn't you just follow the same policies? The refused. So, I am forced to send back, and wait, 14 days, and then wait. Its on there mistake.

This company is total scum bags. I spent hundreds with them and they are disgusting- charged my account for items that were out of stock and then refunded me less. They are thieves.

This is the worst clothing company. Do not support. They charged my card without authorization after telling me that my item was unavailable 3 weeks later. I tried to speak to customer service to get a refund. NO ONE would get back to me. Their quality is crap. Move on. Do not purchase. Scam company

On their website they mentioned order over 100 to Canada there will be(( no import or additional fee)) it's a lie ‼‼‼‼
Do not believe that
I paid 116$ for an order of 250$
I called costumer service they said ( when you put your order you checked you will pay duty on delivery) which is not true because there's no such choice or option on billing page and info I was completely not aware there's such similar fees because they don't mention it AT ALL‼
They are scamming their customers.

I am a regular customer with free people and have been very pleased till now. I did not receive a pair of shoes in my order. When I called to tell them they told me "too bad" for that reason I will never shop there again... very poor customer service

I ordered 2 pairs of shoes. I received one of them and another random item (workout shorts). I told them and they sent me the second pair of shoes I ordered and asked me to return the workout shorts. I ended up returning ALL 3 items in the store. Months later they are now charging me over $200 for the item I "didn't return," even though I returned them all and they won't refund the charge. This is ALL based on their initial mistake. I returned all item. This is unacceptable.