I was reading through the comments that other people have posted on here regarding their experiences with Free People and I am a little relieved to see that other people have had the same experience that I have, although I feel terrible for these people because I know how frustrating it can be to deal with this company. I have never experienced such bad customer service in my life and from a company that charges as much as they do for their product. For those prices you would think you would be entitled to A+ customer service.

I too have had a product I ordered go to back order status without any notification. I only found out after I never saw my purchase ship and it had been weeks! Then to make it even worse after many more weeks of waiting they finally sent me an e-mail telling me they could not fulfill my order. This was a xmas present and I was very dissatisfied with how that process worked.

Well today, I had another experience that topped even that one! I placed an order and within minutes I realized that my shipping address on my account was not my new address as I just moved in June. I immediately contacted them to ask that they change my shipping address and was told that they could not do that. I asked if they could cancel the order... no. The only option was for me to wait until it shipped and then contact them to see if they could reroute the package with that carrier. WHAT? Really? I have ordered from hundreds of different retailers and have even had another order I made recently have the same issue and changing the shipping address was simple and easy. Why does this have to be so hard with Free People? And why are you not allowed to cancel your order? I was told that I only had 10 minutes after placing the order to contact then with changes. 10 minutes? Really? I e-mailed them about the issue almost that quickly. This just took it over the top for me! I am still waiting on a dress I ordered a month ago that got placed on back order and I cant even find the order no now to check the status so I pretty sure I am not getting this dress, but I cant change my shipping address within minutes of placing an order! I will NEVER order anything from this company again and I will be writing to Anthropologie, their sister company, to tell them about my experience with Free People. Their upper executives need to know that the policies that they have in place need to change! DO NOT ORDER FROM THIS COMPANY!

I shop alot, probably too much (If there is such a thing) and I have NEVER EVER dealt with a company like Free People. I placed an order online (exactly two weeks ago today). I checked status as to when the order would be delivered and the order was listed as "back order". FP didn't contact me at all and, when I went to the site, they had the item in stock in my size ( the item is now out of stock and they will not be restocking it). I emailed FP and requested they fill the order or just cancel it, NOTHING. I waited a few days NOTHING. I emailed again, still pretty patient, NADA. I know they received my emails because I sent one asking a product question and they responded immediately. I finally got fed up and emailed the corporate office, I kept an even tone, and detailed how good a customer I was and just wanted the order canceled. NOTHING and this was the corporate office. I have resolved MANY customer service issues and am pretty patient and diplomatic. I wish I could tell you the issue has been resolved or there were details that I perhaps left out NO and NO. Free People still has my money and my order is still listed as "back order". JUST DON"T BOTHER ordering from the over-priced retail establishment known as Free People because they have no respect for their customers. This has consumed so much of my time that I just don't feel like dealing with it anymore. Has anyone found an effective way to deal with Free People?

This is the most terrible customer-unfriendly company I have ever shopped with. I've ordered from Freepeople on over 1000 USD. For a missing item in the package I had to pay custom and taxes which I can't get back now from the custom and Freepeople is just being customer unfriendly and not helpful at all. The don't reply on email for ever and just answering with standard emails. Shortly, I'm just ignored and they don't want to help for a mistake they did. So in the end I paid taxes for an item Freepeople never had sent.

On another order, the package never arrived so I had to check back with them. I was told that the item I've already paid 250 USD was lost.

I will never ever order from this unfriendly store again. I also realize which incredible margins they put on their products which is ridicilous and makes them to unlikeable to me.

Highly NOT recommendable.

I ordered a top and it was too big. Sent it back as an exchange for a smaller size and they processed it as a return so I got charged for shipping which should have been free. Reordered and they shipped the wrong item. I spoke to a rep who assured me that this time they would exchange it for the correct item. They once again processed it as a return. Great clothes but terrible customer service. Not sure I'd order from them again

I used to love free people- quality has gone down the drain! Customer service is horrendous! Outsourced to India/sad sad new business model.
They say their return policy has changed however, you can't find the return policy anywhere online!

I ordered a few items online. The boots I ordered were way too small and the jewelry was not the color I chose. I returned them. It took almost two months for me to finally get a refund and the only reason why I got my well deserved refund is because I filed a dispute through PayPal. I contacted Free People customer service before I did this and was told that I had already been issued a refund. It was false. Terrible customer service. Refused to listen to all of my facts. Had no sense of empathy at all. They threatened to not issue my refund until I closed my case with PayPal. Very stressful experience. Never shopping at Free People again.

I am DONE with freepeople.com. It is June 23,2015 and they are still processing returns from THE END OF MAY?! My return was delivered there on June 9th and it has STILL NOT BEEN PROCESSED FOR MY REFUND! This is absolutely ABSURD! The Customer Service associate was nice, but the continuing excuse that our department is behind is OLD. Returns SHOULD NOT take 4-8 weeks to process... it is 2015! Most companies process returns in at LEAST 1 week. This is the SECOND time this has happened and I vowed the first time that I would never shop with them again... MY MISTAKE! Oh, and let me not leave out that you cannot cancel an order (even if you LITERALLY call 3 minutes after the order is placed) because they will say that it is being packaged. REALLY?! Who do you think you're fooling? I'm positive that THREE MINUTES after I've placed an order that it is NOT being packaged to ship ESPECIALLY when it DOES NOT ship out for AT LEAST another FIVE days. Freepeople.com you are FULL OF IT! I hope that NOBODY EVER orders from you again because I SURELY WONT!

This was my first time buying something from the free people website I have shopped in stores for many years now and it's my favorite place to buy my clothes... I was looking for cute pair of shoes so I placed an ordered for the minimal lace up heels on May 21st I relieverd a package on that Sunday but it ended up being the wrong shoes. I called the number and they told me they would do the 2 day shipping I would recieve the right shoes... it is now June 1st and I still haven't recieved the right shoes I'm very very unhappy with free people online service I will never being shopping online from them again that's for sure

For international buyers, i wouldnt recommend to buy from freepeople.com, they are shipping the dress after 7 days you ordered it and they are working with a shipping company which their best speed of delivery time is 20 days so if you are an international buyer and have 30 days wait time for a dress its not a big deal. Before i order i checked the international shipping time information at their website which claims 4-7 days for delivery but dont believe that misleading information and Beware the dog!

I ordered the JC Joe Lace Up Boots in June, and received 2 left boots. My replacement pair still has not shipped. This is the worst company to order from online. I have been told at least twice my boots would ship Monday. I guess my bad for not asking which Monday. Today I was told they will ship in 48 business hours, so I guess maybe next Monday they should ship. Hopefully I gut a left and a right this time since free people will only do a quality check AFTER they make a mistake. The girl today assured me this is normal. Really. You NORMALLY treat your paying customers this way. I've actually had time to win an auction on eBay and received that item along with a router from New Egg. Truly disgusted with this companies terrible service.

**UPDATE**Since I last posted this I have had nothing but the best from Free People. They offered a generous gift card for my inconvenience with my boot order. I have had a couple issues with the quality of items, and within a day they have contacted me to offer a refund, exchange, or discount to the original purchase. Their shipping times have been much better as well. Their free shipping never takes more than a week from when I place the order with them. I don't know if it was bad luck that one time, but they have been just great since,

Beautiful clothing, but if i order more than one item they'll separate the items into different packaging? This is a huge problem for me considering they always forget to send out the rest of the items. I just recently ordered two items, but only received one of them. The item that i really want and what was the actual expensive item has not came yet and it's been two weeks. It's happened before that i have to email or call to see what's going on with my packages. I've learned my lesson. I won't order more than one item at a time...

This site has the worst customer service that I have ever experienced. It is impossible to get anything resolved, and I have made numerous attempts and spoken with several people. I don't trust them. I made a purchase and both items were damaged. I packaged them together and mailed them back the day after I spoke to a customer service representative who sent replacement items to me. One month later I'm issued two chargebacks with them claiming I never returned the original damaged items! I was called a liar and told to just return the merchandise. The problem was they were unable to track the package for which I used the smart label. I was able to track the package and told them that they did indeed receive the merchandise. Now they are questioning what I actually put in the package... are you kidding me? I think this company is fraudulent, bad business practice trying to stiff customers to increase their revenue. Buyer beware, please take your business elsewhere.

They have cool stuff occasionally -- but shop in person, not online. The online photos are often not of the correct products and "coincidentally" the photo is always of something much prettier and higher quality... It's incredibly frustrating to keep sending stuff back over and over again when this could be easily remedied by Free People just using a picture of the actual product, not photoshopped, and in normal lighting like every other online store. I've stopped buying from them for this reason.

Just like what another reviewer said, this website it ADDICTIVE. Incredible selection of clothes, jewelry, and shoes. My bank actually stopped my credit card for "irregular usage", but that's only because I ordered a LOT of clothes from Free People almost every 2 days!

Cool thing about this company: They have an iPhone app. Not sure if I like that or not... Easier access to awesome shopping vs. spending all that money.

Well, I'm a girl, and they have the BEST stuff online. The packaging they send the clothes in is very nice (pink paper macho), and this other strange thing I noticed on one item (not that I'm complaining)... It has an amazing scent. Kind of flowery and freshly cut grass. Also, about shipping, I love how this website ships internationally. Not many websites do that.

Shipping time: Not bad, but I think there's room for improvement. Then again, I have to keep in mind that they are shipping to me across continents, so it's okay.

Downside: I have large fingers (size 7.5 to 8) and I'm yet to find a ring on the website that I can actually wear. They have really pretty rings, so I do hope they consider providing a greater range of sizes on accessories.

As for the products, I like how they have new items every single time I check out the website. It's really fun to check it every day.

All in all, I guess you can say it's a legit company with great products. But as I warned in the first line, HIGHLY ADDICTIVE!

Enjoy shopping :)

This site is so fabulous! I love all their clothes. It is my favorite place to shop. It might be a little too addictive, because there stuff is just so amazing. All their clothes are super cute and unique. Most stores sell the same boring crap. Looking through the clothes on this site is like visiting an art museum/ runway show. Love it!

They also have stores all over the place, so you know that it isn't a scam. I don't trust just any website. It is a lot more fun searching online for clothes, and their selection is better than going to the store.