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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
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Preferred freelancer program.
October 12, 2024

Mr. Jonny is good person and good communication over all good. Many many thanks,

Date of experience: October 1, 2024
Argentina
1 review
0 helpful votes
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Perfect!
October 11, 2024

It was a pleasant, cordial interview in which I was able to present my experience and professional career.

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Date of experience: October 1, 2024
Mexico
1 review
0 helpful votes
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Great experience with Russell V.
October 11, 2024

This was really fast and easy. Russell V. Guided me through the process and the experience was really successful.

Date of experience: October 1, 2024
India
1 review
0 helpful votes
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It's a good experience and process.
Thanks to interviewer Russell V for being nice and supportive during the process as well as explain the benifits of the program

Date of experience: October 1, 2024
Nigeria
1 review
0 helpful votes
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Fast and awesome response by Macy
October 11, 2024

Macy was fast and polite, I love the way the response was fast and polite.

Date of experience: October 1, 2024
Sri Lanka
1 review
0 helpful votes
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Good support
October 11, 2024

Angie helped me resolve an issue via chat support that I had been trying to solve for a week through a ticket.

Date of experience: September 30, 2024
Egypt
1 review
0 helpful votes
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Nicola R. Is so helpful
October 10, 2024

I have an issue with the phone number verification and Nicola R. Helped me a lot and was so patient to listen to me and fix my problem.

Date of experience: September 30, 2024
Tennessee
1 review
0 helpful votes
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Informative
October 10, 2024

She was helpful with refund and explaining the process. I appreciate the assistance and timely response.

Date of experience: September 30, 2024
NL
1 review
0 helpful votes
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Efficient and Friendly
October 10, 2024

Problem was understood and fixed, my expectations were managed, all of that in a very polite and friendly way. Thanks to Criselda!

Date of experience: September 30, 2024
Pakistan
1 review
0 helpful votes
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Excellent Service!
October 8, 2024

Criselda carefully understood my questions and thoroughly answered all my queries. Very much satisfied

Date of experience: September 28, 2024
Italy
1 review
0 helpful votes
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Refund from Macy M.
October 8, 2024

I had a refund from Macy M, she was nice and helpful, she have solved my issue.

Date of experience: September 28, 2024
India
1 review
0 helpful votes
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Withdrawal
October 8, 2024

Very nicely managed and good experience, with agent

Date of experience: September 28, 2024
India
1 review
0 helpful votes
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Good experience and yes supporting us with everything for our business.

Date of experience: September 27, 2024
Pakistan
1 review
0 helpful votes
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Got my Preffered Freelancer badge
October 7, 2024

I had a great experience with freelancer and their Support team "Jonny PFP" they guide me step by step explain the whole procedure and answer my questions very patiently, great support staff. I believe Jonny Deserve a raise dear Freelancer management one of the best support guy I met on Freelancer.

Date of experience: September 26, 2024
Turkiye
1 review
0 helpful votes
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Great onboarding process
October 7, 2024

Jonny was on time, briefed me promptly but surely about the program. He was kind and nice.

Date of experience: September 26, 2024
Pakistan
1 review
0 helpful votes
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I had an excellent experience working with Olivia! She was incredibly helpful, patient, and attentive to my needs. Olivia went above and beyond to ensure my concerns were addressed, making the entire process smooth and stress-free. Her professionalism and dedication truly stand out. I highly recommend her services.

Date of experience: September 26, 2024
Pakistan
1 review
0 helpful votes
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Review on Verification Process
October 6, 2024

It was great talking to Russell V. The process was good.

Date of experience: September 26, 2024
India
1 review
0 helpful votes
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Thanks for the support magenta s
October 6, 2024

Very good, Magenta s helped me to resolve my issue, thank you for that

Date of experience: September 26, 2024
Bulgaria
1 review
0 helpful votes
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Rookie in Freelancing
October 6, 2024

I am new to Freelancing. I'd like to share my experience and help with my professional services to customers who needs a Taylor made solutions or approaches designed for them.

Date of experience: September 26, 2024
Germany
1 review
0 helpful votes
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Professionalism
October 6, 2024

Magenta is a very polite and kind professional. Was a pleasure to have my issue solved.

Date of experience: September 26, 2024