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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
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Rookie in Freelancing
October 6, 2024

I am new to Freelancing. I'd like to share my experience and help with my professional services to customers who needs a Taylor made solutions or approaches designed for them.

Date of experience: September 26, 2024
Germany
1 review
0 helpful votes
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Professionalism
October 6, 2024

Magenta is a very polite and kind professional. Was a pleasure to have my issue solved.

Date of experience: September 26, 2024
India
1 review
0 helpful votes
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I had a positive vibe after talking with Russel V.
As he answered me what I have asked him, which made my day, I will definitely work on Freelancer platform as suggested by Russel V.

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Date of experience: September 26, 2024
Bangladesh
1 review
0 helpful votes
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Very helpful
October 6, 2024

I'm extremely satisfied with his service and would highly rate his performance.

Date of experience: September 26, 2024
India
1 review
0 helpful votes
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Nice Experience
October 6, 2024

I had a great experience working with Jonny during the onboarding process. He clearly explained the Rising Star service level, ensuring I understood its key aspects, including potential violations. His communication was clear and informative, which helped me gain a comprehensive understanding of the process. Overall, his guidance was highly valuable.

Date of experience: September 25, 2024
Mexico
1 review
0 helpful votes
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AMAZING
October 6, 2024

Danette O. Did everything for me, I needed a refund to send credits back but she did it for me. Thanks!

Date of experience: September 25, 2024
Italy
1 review
0 helpful votes
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Magenta S
October 5, 2024

She was competent, polite and fast, I appreciate the help.

Date of experience: September 25, 2024
Nigeria
1 review
0 helpful votes
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Excellent communication
October 5, 2024

Excellent communication with freelancer we had a clear and understandable communication

Date of experience: September 25, 2024
Pakistan
1 review
0 helpful votes
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Withdraw issue solved
October 4, 2024

I am completely satisfied with the help provided by staff. Thank you.

Date of experience: September 24, 2024
India
1 review
0 helpful votes
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It was a great journey with no pressure. Jonny is a very nice person. He chatted with me very smoothly and patiently. Although I was a bit worried talking to her cleared my worries and I continued chatting with her calmly. My warmest congratulations to Jonny and the entire Freelancer team for including me in the "Rising Star program". I will work by all the rules and regulations of the "Rising Star program" and try my best to contribute my best to my Freelancer client. Thanks. Thanks a lot.

Date of experience: September 24, 2024
Japan
1 review
0 helpful votes
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Thank you for your kind attention.
October 4, 2024

I was unexpectedly on a paid plan, but they even cancelled it and refunded my money.

Date of experience: September 24, 2024
Kenya
1 review
0 helpful votes
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KYC SUPPORT
October 4, 2024

Was seamless and well communicated throughout the process

Date of experience: September 24, 2024
Portugal
1 review
0 helpful votes
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Very helful.
October 4, 2024

Great experience. Understood my issue and provided a solution immediately.

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Chat support
October 4, 2024

Payment was declined and matter researched and matter will hopefully be resolved soon. Very professional and quick.

Date of experience: September 24, 2024
Austria
1 review
0 helpful votes
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Nice Interview
October 4, 2024

The interview to get my Verified by freelancer status was a nice experience.
The person was friendly and easy to understand.

Date of experience: September 24, 2024
India
1 review
0 helpful votes
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Its really a awesome experience with Johny, he is very good in eloborate the instructions and patiently help me in entire onboarding process.

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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Jonny
October 3, 2024

Brief, Quick and right to the point. That's how I like it

Date of experience: September 22, 2024
Pakistan
1 review
0 helpful votes
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Nice person
October 3, 2024

Resolved my issue and very humble person thank you

Date of experience: September 22, 2024
Spain
1 review
0 helpful votes
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Deposit refund to credit card
October 2, 2024

My request to the support service for a refund of the deposit to the credit card was not accidental and inconvenient for me, since I myself made a mistake, i.e. I mistakenly created a milestone. But, to my surprise, the issue was resolved very quickly. Jayce L. Helped me and very competently and professionally. Thank you Jayce L. I am glad that such specialists work here, Freelancer Support.

Date of experience: September 22, 2024
Bangladesh
1 review
0 helpful votes
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Awesome.
October 2, 2024

The agent was really very good. He was really fast and to the point. Really appreciate his professionalism.

Date of experience: September 21, 2024