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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome Solution By Olivia
October 1, 2024

At one point of time, I thought I would not work in this platform. But Olivia solved my problem and saved me from a fake client profile here.

Date of experience: September 21, 2024
India
1 review
0 helpful votes
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Ms. Dahlia was very professional and handles my grievance really well! She's great at communicating and was very helpful! I'd like to give her a rating of 100/100!

Date of experience: September 21, 2024
Lebanon
1 review
0 helpful votes
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Criselda R.
October 1, 2024

She was awesome,
One of the best customer support agent i encountered so far,
Really helpful and such an angel.

Date of experience: September 21, 2024
Iraq
1 review
0 helpful votes
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Helping with some issue
October 1, 2024

Magenta S helped me a lot in my freelancer issue, she is a great support worker, she was very patient with me

Date of experience: September 21, 2024
Ethiopia
1 review
0 helpful votes
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Simple,clear,fast
October 1, 2024

Thank you for your service. Your dedication reflects our community's values. Each moment you've served has shaped your life and inspired hope in others.

Date of experience: September 21, 2024
Philippines
1 review
0 helpful votes
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Cancelled withdrawal
October 1, 2024

I waited for too long to be cancelled. I badly need the money right now since i am sick

Date of experience: September 20, 2024
GB
1 review
0 helpful votes
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Support from Magenta S.
September 30, 2024

Magenta was helpful in assisting me with questions I had as a beginner on the platform. Magenta was respectful and professional in assisting me

Date of experience: September 20, 2024
Japan
1 review
0 helpful votes
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Jayce L. Assistance
September 30, 2024

Just perfect, everything went smooth and fast thank you so much

Date of experience: September 19, 2024
India
1 review
0 helpful votes
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1. Easy to understand
2. Shared images for understanding
3. Give the full description to me for the program and there terms

Loading...
Date of experience: September 19, 2024
India
1 review
0 helpful votes
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Exceptional Support and Service
September 29, 2024

Received excellent and prompt support from the freelancer, as always.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Jonny provided excellent guidance and valuable suggestions throughout our conversation. His support helped me better understand the policy, and his professionalism made the entire process smooth and stress-free. Highly recommend!

Date of experience: September 18, 2024
Pakistan
1 review
0 helpful votes
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Exceptional Support from Freelancer.com!
September 29, 2024

I'm thoroughly impressed with the exceptional support I received from Freelancer.com! Not only did they assist me in every way possible, but they also went above and beyond to help me verify my phone number and identity.

Their verification process was seamless and efficient, thanks to their dedicated team specially Angie. I'm grateful for their patience and professionalism throughout the process.

Freelancer.com has exceeded my expectations, and I highly recommend their platform to anyone seeking reliable and secure freelance services.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Great support
September 29, 2024

The support person Angie was a great help. Can't thank her enough.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Membership renewal help
September 29, 2024

Support me and clear my doubts.
Also let me know how to upgrade plan etc.Thanks

Date of experience: September 18, 2024
Pakistan
1 review
0 helpful votes
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I had a positive experience with Jhay. Their support was helpful and responsive throughout the process. They addressed my concerns efficiently and provided clear instructions. I appreciate their assistance and would recommend their services to others.

Thank you!

Best regards,
[sadia khan]

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Professional
September 28, 2024

Jonny was very patient and walked me through each step. I appreciate the professionalism and kindness

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Excellent
September 28, 2024

I had a discussion with Jonny regarding my Preferred freelancer program. He coordinated me to understand the program and added preferred freelancer badge to my profile.

Date of experience: September 17, 2024
Massachusetts
1 review
0 helpful votes
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Unethical
September 27, 2024

I didn't receive any services for the June 18 for $674.66 & June 11 for $674.66 charges. Syed Kashif Iqbal admitted he's guilty of charging for the money and not working for it. In fact he had the nerve to ask for more money after he stole 2 qty of $647.66! I did not request work to be completed in exchange for the June 18 for $674.66 & June 11 for $674.66 charges. At hid hourly rate that would have been ALOT of work that Syed completed for the June 18 for $674.66 & June 11 for $674.66 charges. Yet no work was done.

Freelancer charges a commission over what Syed charged me/stole. Freelancer allowed Syed, to steel money from me and Freelancer charged me a commission for work not completed.

I need back the two June 18 for $674.66 & June 11 for $674.66 charges in full. Freelancer the company is complicit in the theft. Freelancer needs to reimburse me in full.

So far I have not received any type of refund from Freelancer or Syed. I have told Syed Kashif Iqbal to reimburse Freelancer what he stole from me so Freelancer can refund me.

Date of experience: September 17, 2024
India
1 review
0 helpful votes
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Macy M, understood the problem checked and verified it too and after that helped me with the process.

Thank you Macy

Date of experience: September 17, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer pfp program verifier
September 27, 2024

The judgement of this verifier are great. He ask the crucial questions & giving me true knowledge of the platform.

Date of experience: September 16, 2024