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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Resigning star badge onboarding
September 27, 2024

It was a great meeting. I am delighted with it. I appreciate your support.

Date of experience: September 16, 2024
Bangladesh
1 review
0 helpful votes
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Great Job done by Jonny!
September 27, 2024

In a short time, Jonny did the work & he was greatly responsive Thanks for the help!

Date of experience: September 16, 2024
Brazil
1 review
0 helpful votes
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Very nice!
September 25, 2024

Despite the situation, my experience with the website has been very positive, and I still believe it's a high-quality freelance platform.

Date of experience: September 15, 2024
Colombia
1 review
0 helpful votes
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Very helpful and nice!
September 25, 2024

The support answered and it was helpful. They were kind and professional!

Date of experience: September 15, 2024
Malaysia
1 review
0 helpful votes
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Great Experience
September 24, 2024

I had a great experience, and Danette O. From Freelancer Support was helpful, patient, and friendly.

Date of experience: September 13, 2024
Illinois
1 review
0 helpful votes
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Great
September 21, 2024

This was a quick and great support by Jhay. I am happy for his quick responses.

Date of experience: September 11, 2024
Poland
1 review
0 helpful votes
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Thanks to Magenta S.
September 21, 2024

Miss Magenta S. Helped me and she was very kind. I had a problem with the cancellation of payment.

Date of experience: September 11, 2024
Hong Kong
1 review
0 helpful votes
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Thank
September 21, 2024

Thank you very much Jhay R. For helping me! He helped me solve the problem

Date of experience: September 11, 2024
India
1 review
0 helpful votes
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Nice conversation and productive
September 21, 2024

I had a great experience with Russell. Their communication was clear and timely, making the entire process smooth and enjoyable. I appreciated their professionalism and willingness to go the extra mile. Overall, it was a pleasure collaborating with them. Highly recommended!

Date of experience: September 11, 2024
Norfolk Island
1 review
0 helpful votes
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CONTEST
September 21, 2024

It was great contacting you Angie. He/She promised to carry me along all through the process of contacting my client, and I look forward to hearing from You.
Thanks

Date of experience: September 10, 2024
Virginia
1 review
0 helpful votes
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Best
September 21, 2024

I have first experience with the freelancer support. The freelancer support who handles me is Angie M. I really appreciate him on his services.

Date of experience: September 10, 2024
GB
1 review
0 helpful votes
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Russell from Verified Team
September 20, 2024
Updated review

It was a very good interview session. I enjoyed it very much.
Thank you

Date of experience: September 10, 2024

Verified by Freelancer (@JethroVerified)
September 16, 2024
Previous review

I had a smooth experience with Jethro from Freelancer Verified. He was responsive, offering a clear discount and detailing the benefits of the program. He promptly applied the charges to my account and guided me through the next steps. The process was transparent, and he ensured that I understood the terms. Overall, a professional and helpful interaction. Thanks for the support!

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Date of experience: September 6, 2024
Germany
1 review
0 helpful votes
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I got my ID verified at Freelancer. I did it with the help of Russell V and other member(s) in the verification team. I appreciate their effort(s). I look forward to scaling my business, contribute positively to the market

Best Regards,
M. Istehbab

Date of experience: September 10, 2024
Ukraine
1 review
0 helpful votes
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Jhay
September 20, 2024

Kindly service, immediate result
Kindly service, immediate result
Kindly service, immediate result

Date of experience: September 10, 2024
Pakistan
1 review
0 helpful votes
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Verification Procedure Review
September 20, 2024

The questions asked for the Verification were reasonably good to verify an account—a detailed verification interview conducted by Mr Russell V. He elaborated on the benefits involved and informed all aspects of the verification process.

Date of experience: September 10, 2024
Pakistan
1 review
0 helpful votes
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Preferred freelance program
September 20, 2024

I had a wonderful chat with Jonny. He explained the approval and removal criteria for this program very clearly.

Date of experience: September 9, 2024
Brazil
1 review
0 helpful votes
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Good and fast response support
September 20, 2024

Problems with Microsoft Edge browser, and suggestions were given quickly. Until a better solution rises, I will be using Firefox browser, as recommended.

Date of experience: September 9, 2024
Indonesia
1 review
0 helpful votes
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Ask about the hourly project
September 20, 2024

The project I am working on has not yet received a reply from client, thank you *******@nicola has helped me

Date of experience: September 9, 2024
Ethiopia
1 review
0 helpful votes
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She was very nice and provide me a full information.

Date of experience: September 9, 2024
Louisiana
1 review
0 helpful votes
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Chat Support with Darra
September 19, 2024

I had a milestone deposit returned by the Freelancer. Not a problem at all. Just not a skills fit. I wanted that money refunded but got caught in a can't verify your identity nightmare. I know those people were tired of my photos of my driver's license, passport, keycode + passport + me... etc. So, tonight I tried a different method and ended up working with Darra.
He fixed it and said I would receive my deposit with the day. I'm embarrassed to say how many days I had been working on this.
Kudos and Thanks to Darra. Julia

Date of experience: September 9, 2024