Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Kalidas Q.
Unfollow Kalidas Q.
Share Review
Report Review

Jethro - very helpful friend!
September 19, 2024

I have contacted Jethro to update my Verified Badge and he helped my in time. Very polite and soft to chat, I love and recommend him.

Date of experience: September 9, 2024
Philippines
1 review
0 helpful votes
Follow Dexter P.
Unfollow Dexter P.
Share Review
Report Review

Outstanding Support from Darra R.
September 19, 2024

I want to express my gratitude for the excellent support provided by Darra R. Throughout the process of reactivating my account. Their promptness, professionalism, and clear communication made a significant difference, and I truly appreciate the assistance. Darra went above and beyond to resolve my issue, and I'm extremely satisfied with the service. Thank you!

Date of experience: September 8, 2024
India
1 review
0 helpful votes
Follow Hitesh C.
Unfollow Hitesh C.
Share Review
Report Review

He is good, still confused if is he or she, but it doesn't matter. So good in the work..

Date of experience: September 8, 2024
Malaysia
1 review
0 helpful votes
Follow Haziq H.
Unfollow Haziq H.
Share Review
Report Review

Great service
September 18, 2024

Macy M. (Freelancer Support) work very fast and super reliable.

Date of experience: September 8, 2024
Pakistan
1 review
0 helpful votes
Follow Zamad T.
Unfollow Zamad T.
Share Review
Report Review

Angie helped me a lot, I appreciate his efforts. It was great experience with him.

Date of experience: September 7, 2024
India
1 review
0 helpful votes
Follow Gamdur S.
Unfollow Gamdur S.
Share Review
Report Review

Good
September 17, 2024

Support team very clear and responsible for our customers

Date of experience: September 7, 2024
Egypt
1 review
0 helpful votes
Follow Angela F.
Unfollow Angela F.
Share Review
Report Review

Excellent
September 17, 2024

Excellent customer service. Criselda helped me

Date of experience: September 7, 2024
Egypt
1 review
0 helpful votes
Follow Abdelrahman M.
Unfollow Abdelrahman M.
Share Review
Report Review

Good
September 17, 2024

It's so clear and the interviewer asked a specific questions, it's good and easy.

Date of experience: September 7, 2024
India
1 review
0 helpful votes
Follow Krishnapriya H.
Unfollow Krishnapriya H.
Share Review
Report Review

Great Job and Positive attitude
September 17, 2024

It's a great help and support. They clarified my doubts properly and I got useful information

Date of experience: September 6, 2024
California
1 review
0 helpful votes
Follow Ravisher N.
Unfollow Ravisher N.
Share Review
Report Review

Freelance Verification
September 17, 2024

I have good experience in getting verified. It is nice that the platform offers benefits to verified freelancers to help them succeed.

Date of experience: September 6, 2024
Colombia
1 review
0 helpful votes
Follow Oscar Y.
Unfollow Oscar Y.
Share Review
Report Review

Excellente service
September 17, 2024

The person who assisted me was very kind and confident (Danette O.). They managed to resolve all my doubts and fix the issue."

Date of experience: September 6, 2024
Pakistan
1 review
0 helpful votes
Follow Basharat U.
Unfollow Basharat U.
Share Review
Report Review

Very Thankful
September 16, 2024

My issue has been resolved I am very Thankful to you

Date of experience: September 6, 2024
Argentina
1 review
0 helpful votes
Follow Nauricio Y.
Unfollow Nauricio Y.
Share Review
Report Review

Video verification.
September 16, 2024

Video verification, I only record audio, and I wanted to know if everything was correct for the withdrawal of my funds, since I already have active 2-step verification. Criselda helped me and resolved my doubts.

Date of experience: September 6, 2024
Tunisia
1 review
0 helpful votes
Follow Mohamed Amine P.
Unfollow Mohamed Amine P.
Share Review
Report Review

Helpful support
September 16, 2024

Great and Helpful Support.
I just want to give a big thank you to Criselda for helping me out so quickly.

Date of experience: September 6, 2024
Indonesia
1 review
0 helpful votes
Follow Criselda K.
Unfollow Criselda K.
Share Review
Report Review

Solution Fixed
September 16, 2024

My question is clearly answered with a good attitude and guide me to the best steps as possible.

Date of experience: September 6, 2024
India
1 review
0 helpful votes
Follow pemesh R.
Unfollow pemesh R.
Share Review
Report Review

Instant help - Done
September 16, 2024

Really good support, really good support, really good support, really good support

Date of experience: September 5, 2024
Brazil
1 review
0 helpful votes
Follow Gabriel D.
Unfollow Gabriel D.
Share Review
Report Review

Helpful
September 16, 2024

He was fast, helpful, and did solve my issue, i would love him as my support again

Date of experience: September 5, 2024
Georgia
1 review
0 helpful votes
Follow Stephanie D.
Unfollow Stephanie D.
Share Review
Report Review

Report possible phishing scam
September 16, 2024

I was reporting a possible phishing scam. The representative that helped me was, Danette O. And they were AWESOME! They were very kind, professional, understanding, and knowledgeable.

Date of experience: September 5, 2024
Pakistan
1 review
0 helpful votes
Follow Abdul Momin U.
Unfollow Abdul Momin U.
Share Review
Report Review

Clear precise and efficient
September 15, 2024

Darra was a great help for troubleshooting some issues i had with my account verifications and was polite and to the point which is everything i need when getting support!

Date of experience: September 5, 2024
AE
1 review
0 helpful votes
Follow Hammad N.
Unfollow Hammad N.
Share Review
Report Review

Very smooth experience
September 15, 2024

I couldnt find information all over the internet but the chat rep was able to give me relevant info and resolve my issue

Date of experience: September 5, 2024