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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Freelancer.com is one of the best websites for freelancer. Its interface is really easy to understand, and also it's really easy to manage the project on this website, beacuse there is some tab that really help to manage it. Also i can choose the project based on my knowledge and interest.

Date of experience: September 5, 2024
Egypt
1 review
0 helpful votes
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Perfect
September 15, 2024

The agent is perfect and respectable, my problem was fixed under five minutes, thanks to freelancer.com and to the agent magenta

Date of experience: September 5, 2024
Pakistan
1 review
0 helpful votes
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Great Platform for Professionals
September 14, 2024

As a Freelancer.com user, we've been extremely impressed with the platform's features and the support we've received. Earning the verified badge highlights the professionalism and quality of our services and has been a valuable enhancement to our profile.

Date of experience: September 4, 2024
Bangladesh
1 review
0 helpful votes
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Awesome Live Chat Support
September 14, 2024

So today I chat with one of the member of freelancer.com for help. Her name is Magenta S., and she was really helpfull and responsive.

Date of experience: September 4, 2024
Peru
1 review
0 helpful votes
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Fast and cordial.
September 14, 2024

Darra was very kind and supportive, hope what she said will be accomplished (concerning a fund withdraw).

Date of experience: September 3, 2024
GB
1 review
0 helpful votes
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Smart interviewer
September 13, 2024

Initially I was nervous about 'how my interview would go' but she is really smart. She asked me questions about my credibility, my skills and also about my ability to deal with client. I she was supportive towards me.

Thank you

Date of experience: September 3, 2024
India
1 review
0 helpful votes
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Withdraw problem
September 13, 2024

Good I want quick Magenta S. Help me my problem was regarding withdraw money

Date of experience: September 3, 2024
India
1 review
0 helpful votes
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I recently went through the onboarding process, and I wanted to take a moment to highlight the fantastic support I received from Jonny. The experience was smooth and efficient, and Jonny's attention to detail and dedication made a significant difference. His guidance was clear and helpful, making the entire process much easier and more enjoyable.

Thank you, Jonny, for your excellent assistance. Your efforts truly stand out and are greatly appreciated!

Date of experience: September 2, 2024
Pakistan
1 review
0 helpful votes
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Nicola R is Great
September 13, 2024

I am incredibly impressed with the exceptional help I received from Nicola. She was not only prompt but also extremely thorough and thoughtful. Nicola's dedication to ensuring everything was perfect exceeded my expectations. I am deeply grateful for her kindness and highly recommend her to anyone in need of assistance. Thank you, Nicola, for your outstanding support!

Date of experience: September 2, 2024
Argentina
1 review
0 helpful votes
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Angie M. (Freelancer Support)
September 12, 2024

Angie M. (Freelancer Support).Excellent Angie answering the help! Thank you very much Angie M.

Date of experience: September 2, 2024
Australia
1 review
0 helpful votes
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Customer Service
September 12, 2024

Stellar Customer Service! Darra R. Was great in assisting with all questions and providing the information needed.

Date of experience: September 1, 2024
Sweden
1 review
0 helpful votes
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Jayce L. Is very helpful
September 11, 2024

Responsive, quick and provide necessary information

Date of experience: September 1, 2024
India
1 review
0 helpful votes
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Verified on Freelancer
September 11, 2024

Russell V. Help me to get verified on Freelancer as a user. Process is smooth and speedy.

Date of experience: August 31, 2024
India
1 review
0 helpful votes
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Onboarding experince to rising star
September 11, 2024

I had a great onboarding experiance to rising star and jonny helped me in each and every step,he is the best guy with the best service,he was very detail and helped me throghout the process

Date of experience: August 31, 2024
Singapore
1 review
0 helpful votes
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Really helpful and effective
September 10, 2024

I encountered some problems on bidding an project management. Lukily it's all sovled. Great thanks to customer service guys.

Date of experience: August 31, 2024
Indonesia
1 review
0 helpful votes
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Blue badge interview with Russell V.
September 10, 2024

Russell is nice and helpful.
She explained very clearly about the program, what is the benefit and what is the consequences.
She is also willing to reschedule the interview due to my camera problem:-)
Thanks a lot Russell.!

Date of experience: August 30, 2024
Egypt
1 review
0 helpful votes
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A good person and very cooperative
September 9, 2024

He was very responsive, good communicator of information, very patient, a good person and very helpful.

Date of experience: August 30, 2024
Kuwait
1 review
0 helpful votes
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Freelancer verified is good to have
September 9, 2024

My verification process was seamless, and Russell V. did a good job while interviewing me, he was very corporative.

Date of experience: August 30, 2024
India
1 review
0 helpful votes
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Excellent
September 9, 2024

Thank you and great support. Appreciate the help it was quick and simple

Date of experience: August 30, 2024
Pakistan
1 review
0 helpful votes
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Great Platform for Freelancers
September 9, 2024

I've had a great experience with Freelancer.com. It's a fantastic platform for freelancers to showcase their expertise. It connects you with clients who value quality work and offers numerous opportunities to expand your portfolio.

Date of experience: August 30, 2024