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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Withdrawal
September 9, 2024

Jayce l was helpful to and professional. They tried to solve my problem and I am satisfied with the service.

Date of experience: August 29, 2024
Pakistan
1 review
0 helpful votes
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Awesome
September 9, 2024

I have found out Jethro to be extremely swift and smooth in his communications.

Date of experience: August 29, 2024
India
1 review
0 helpful votes
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Jonny was very polite and supportive!
September 9, 2024

I was little scared to communicate with FL team - but Jonny made it easy for me. Thank you so much.

Date of experience: August 29, 2024
Bangladesh
1 review
0 helpful votes
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The exciting Journey with Jonny
September 9, 2024

It was an awesome meeting, and I got the Rising Star badge. I love how Jonny helps me all the time. Since 2019, freelance.com has given me some happy moments, which is precious.

Date of experience: August 29, 2024
India
1 review
0 helpful votes
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Excellent Service
September 8, 2024

Thank you so much. Blessings from this small pastor.

Date of experience: August 29, 2024
Pakistan
1 review
0 helpful votes
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AU project bidding issue
September 8, 2024

Magneta S was professional during conversation she listened to every aspect and guide me though. Freelancer didn't disappoint me as every time I came my problem got resolved.
Hopefully this will continue in future.

Date of experience: August 29, 2024
India
1 review
0 helpful votes
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I had an issue with a negative review from a fake client that was affecting my profile. I reached out to Freelancer.com Support. Magenta was extremely understanding and patient throughout the conversation, providing clear explanations about the feedback system's integrity and the steps they could take to help me.

Although there are policies in place to maintain credibility, Magenta took the extra step to contact the client on my behalf, which I greatly appreciated. The professionalism and empathy shown during this interaction reassured me that Freelancer.com cares about its users and their concerns.

Thank you, Magenta S, for your support and for taking the time to assist me. It's service like this that makes me feel valued on the platform.

Date of experience: August 29, 2024
TW
1 review
0 helpful votes
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It's a very pleasant experience for me with your customer service team, they're patient and helpful with their work ethic and it helped me a big time. Thank you!

Date of experience: August 28, 2024
Ukraine
1 review
0 helpful votes
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Good Help from Freelancer Support Team
September 7, 2024

I have resolved dispute with my client and got feedback again.But my freelancer score was not changed.
So I asked about this to Freelancer Support Team. And then they resolved this in a few minutes.
Thanks for Magenta S. (Freelancer Support)

Date of experience: August 28, 2024
California
1 review
0 helpful votes
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Preferred Freelancer Interview
September 7, 2024

Thanks to Russell V.
Asked very good questions during the interview on the topic of Machine Learning.

Date of experience: August 28, 2024
GB
1 review
0 helpful votes
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This was my first time hiring a freelancer on freelancer.com and I was not too sure about the process of setting up milestone payments and how that works. I contacted support and Magenta S. Was there to help me. She guided me through the process and cleared all my doubts with utmost patience. She is very good at what she does.

Date of experience: August 28, 2024
Sri Lanka
1 review
0 helpful votes
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Verified Freelancer Interview
September 7, 2024

Great, Russel V. has conducted an interview. She has conducted interview in good manner.

Date of experience: August 28, 2024
Spain
1 review
0 helpful votes
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Incorporacin estrella a mi perfil
September 7, 2024

Ha sido una experiencia sencilla y con todas las explcaciones e informacion muy bien documentada y detallada

Date of experience: August 27, 2024
Pakistan
1 review
0 helpful votes
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Great Platform
September 7, 2024

Freelancer has been a great platform for providing quality projects for us in the Tech domain. Their support team especially Jonny has been excellent in assisting with onboarding & any challenges that may arise.

Date of experience: August 27, 2024
Canada
1 review
0 helpful votes
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Help desk
September 7, 2024

Had an issue with a freelancer and was helped in a perfect a fashion. Easy to use and prompt.

Date of experience: August 27, 2024
Saudi Arabia
1 review
0 helpful votes
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I had a great experience with Olivia today! She was incredibly helpful and made sure all my concerns were addressed quickly and thoroughly. Her friendly attitude made the process smooth. I truly appreciate her assistance and would be happy to work with her again in the future. Thanks, Olivia!

Date of experience: August 27, 2024
India
1 review
0 helpful votes
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My Interview experience was awesome.
September 6, 2024

Sir, Guide me really well about verified by freelancer program.

Date of experience: August 27, 2024
India
1 review
0 helpful votes
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Quick Response & Query Resolution
September 6, 2024

My issues were addressed quickly & correctly. Thank you support team!

Date of experience: August 26, 2024
GB
1 review
0 helpful votes
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Punctual and Efficient
September 6, 2024

Jonny was well-mannered and on time for our discussion. His responses were fast and the process clearly explained.

Date of experience: August 26, 2024
Pakistan
1 review
0 helpful votes
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Cooperative and friendly
September 6, 2024

Everything was good and described in very good way.
I answered my questions with clearly.
Thanks

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Date of experience: August 26, 2024