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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Beginner support
September 5, 2024

It has been helpful and very useful. The response time has been ideal. Initially, I was reluctant to put my question but when I first time approached it, the results were very encouraging

Date of experience: August 26, 2024
New Zealand
1 review
0 helpful votes
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Good experience
September 5, 2024

Criselda was very kind. I recommend him actively.
I hope all staff will serve like Criselda.
Thanks again.

Date of experience: August 25, 2024
India
1 review
0 helpful votes
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Criselda
September 4, 2024

Nice explaining and in detail,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: August 25, 2024
Iraq
1 review
0 helpful votes
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Appreciation
September 4, 2024

Macy m, was really kind got the issue that I wanted to solve I appreciate their support.

Date of experience: August 25, 2024
Texas
1 review
0 helpful votes
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Quick and Super Helpful
September 4, 2024

I requested to chat about an issue I encountered and Angie was able to fully understand and address my issue with a perfect response. I am blessed to have been given such a wonderful level of assistance by Angie!

Date of experience: August 24, 2024
Pakistan
1 review
0 helpful votes
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Fantastic
September 4, 2024

The support team has resolved my issue within few minutes. That's great

Date of experience: August 24, 2024
Nigeria
1 review
0 helpful votes
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Refund of my money
September 3, 2024

Awesome experience!
I didn't know that she would reach out to me after I lost connection during our chatting, she did and also solved the issue at hand. Thanks Magenta.

Date of experience: August 24, 2024
Nigeria
1 review
0 helpful votes
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Response was concise and on time. Kudos to the team for the live chat, it's a rare thing on other freelancing platforms.

Date of experience: August 24, 2024
Turkiye
1 review
0 helpful votes
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Great onboarding experience with Johnny
September 3, 2024

Johnny helped me a lot about Rising stars program. Also cleared my all questions about guidelines. As a result I am pretty happy being part of Freelancer. Com and glad I have worked on this platform. Thanks for everything again.

Date of experience: August 24, 2024
GB
1 review
0 helpful votes
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Profile Verified interview
September 3, 2024

This interview was easy and smooth, and thanks to Russell V.

Date of experience: August 23, 2024
Bangladesh
1 review
0 helpful votes
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I am very happy with Olivia helping
September 2, 2024

I am incredibly pleased with the help I received from Olivia. Her support was outstanding—she went above and beyond to ensure all my needs were met with efficiency and care. Olivia's professionalism, attention to detail, and positive attitude made a significant difference in my experience. I highly recommend her for anyone seeking dedicated and exceptional assistance. Thank you, Olivia, for all your hard work and dedication!

Date of experience: August 23, 2024
Italy
1 review
0 helpful votes
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Nice chat with Criselda
September 2, 2024

Criselda is a very kind person who helped me quickly solve a problem I had with the site.

Date of experience: August 23, 2024
Nigeria
1 review
0 helpful votes
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I chatted with Magenta.S and she endorsed my account for verification and explained the reason for a possible delay as a result of large number of submissions

Date of experience: August 23, 2024
Finland
1 review
0 helpful votes
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My problem was a bout authentification.
September 2, 2024

That was so helpful, you are the best. I was so confused and a little angry and nervous, you were so calm and paitiant. You helped me kindly.
I am appreciate you.

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Date of experience: August 23, 2024
India
1 review
0 helpful votes
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Quick resolution and helpful
September 2, 2024

I explained my concerns related to project fees and the representative quickly got my concern resolved with courtesy and politeness.

Date of experience: August 22, 2024
Canada
1 review
0 helpful votes
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Cancelling a Contest
September 1, 2024

Could not find guidance on closing an unsuccessful contest on the website. This agent resolved the issue quickly and efficiently

Date of experience: August 22, 2024
Pakistan
1 review
0 helpful votes
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5 stars
September 1, 2024

I love your support system because agents will assist us very quickly with all our issues.

Date of experience: August 21, 2024
New York
1 review
0 helpful votes
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Danette O was SUPER HELFUL!
September 1, 2024

Danette helped me when I think my account was hacked, and helped start the refund process. She understood all my reasons and took care of everything super fast!

Date of experience: August 21, 2024
India
1 review
0 helpful votes
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The onboarding process was way too smoother than expected. Jonny is a great guy who guided me through all the steps and made the process as simple as possible. Thanks to him and the Freelancer team.

Date of experience: August 20, 2024
Indonesia
1 review
0 helpful votes
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Excellent quick response from Angie M. (Freelancer Support)

Date of experience: August 20, 2024