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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Uganda
1 review
0 helpful votes
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Smooth Experience
October 15, 2024

Everything is smooth!. I was anxious at first I had some issues with verification etc but support were understanding and finally I got verified I feel good support is good and clients too I'm excited to work long term with Freelancer and I will highly recommend in the future.

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Date of experience: October 4, 2024
Pakistan
1 review
0 helpful votes
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Verified Badge
October 15, 2024

It was a good experience to talk with Russell V. Thank You

Date of experience: October 4, 2024
Bangladesh
1 review
0 helpful votes
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She did great job and help me to grab it by checking my account and expertise.
Thanks Amaraisee

Date of experience: October 4, 2024
Indonesia
1 review
0 helpful votes
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Superb PFP Support
October 14, 2024

Getting on board to PFP by Amarisse guidance, she provide me a clear information, so on boarding was so fast! Excelent

Date of experience: October 4, 2024
Egypt
1 review
0 helpful votes
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A good, unique and completely different experience, as every new project is the beginning of a new challenge.

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Date of experience: October 4, 2024
India
1 review
0 helpful votes
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I had a great call with Russell V, for Verification process, very clear communication, and also explained me all the process before starting verification. Later explained me all benefits of Verified badge as well

Date of experience: October 4, 2024
Pakistan
1 review
0 helpful votes
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It was a very informative interview with the Freelancer Staff Amarisse C. Who helped to understand the Rising Star SLA.

Date of experience: October 3, 2024
Pakistan
1 review
0 helpful votes
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The experience is been great. They respond and address very well. The support team was very responsive and resolved my account issue promptly. Great service!

Date of experience: October 3, 2024
Pakistan
1 review
0 helpful votes
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Review for Magenta S.
October 13, 2024

Quite Helpful with the relevant information I required.

Date of experience: October 3, 2024
India
1 review
0 helpful votes
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Always best.
October 13, 2024

One of the best remote work platform. I never have a thought to look for another website for my works.

Date of experience: October 2, 2024
Thailand
1 review
0 helpful votes
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The communication was timely, professional, and very informative. I received clear and concise guidance on the Rising Star program, which helped me understand the next steps and how to maximize the opportunity. Highly recommended!

Date of experience: October 2, 2024
Brazil
1 review
0 helpful votes
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Muito bom
October 13, 2024

Não estava conseguindo cancelar, mais com ele eu consegui

Date of experience: October 2, 2024
Bangladesh
1 review
0 helpful votes
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Super Fast Support
October 13, 2024

This is my first live chat on Freelancer.com and it's a new experience for me. I have received my information in full. And I will definitely come back here again if I need any information in the future.

Date of experience: October 2, 2024
California
1 review
0 helpful votes
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Awesome Service
October 12, 2024

Olivia was professional during the encounter and took care of my matter.

Date of experience: October 2, 2024
India
1 review
0 helpful votes
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Olivia T. (Freelancer Support)
October 12, 2024

She is best supporter i have every seen in my life lots love from my side. Helped me in payment & got refund.

Date of experience: October 2, 2024
Argentina
1 review
0 helpful votes
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Interview with Amarisse
October 12, 2024

The interview with Amarisse was an excellent experience, she was always very cordial and attentive, she explained everything to me perfectly and now I am a Preferred Freelancer! Thank you Amarisse

Date of experience: October 2, 2024
Spain
1 review
0 helpful votes
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Great support and very quick
October 12, 2024
Updated review

I posted a mistaken review and I was allowed to correct it

Date of experience: October 2, 2024

Top support
October 8, 2024
Previous review

I posted a wrong review by mistake and support helped me very quickly to fix it.

Date of experience: September 28, 2024
GB
1 review
0 helpful votes
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Great platform
October 12, 2024

A lot of projects, height competition but very interesting and alive environment

Date of experience: October 1, 2024
India
1 review
0 helpful votes
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Preferred Freelancer Program
October 12, 2024

Excellent experience with "Jonny". Very good communication.

Thanks.

Date of experience: October 1, 2024
Saudi Arabia
1 review
0 helpful votes
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Preferred freelancer program.
October 12, 2024

Mr. Jonny is good person and good communication over all good. Many many thanks,

Date of experience: October 1, 2024