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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Very nice experience
October 21, 2024

Great experience with Russell V. for the Freelancer verification process.

Date of experience: October 10, 2024
Indonesia
1 review
0 helpful votes
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The agent was very clear about helping with withdrawal issues. I'm happy

Date of experience: October 10, 2024
India
1 review
0 helpful votes
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I had a great experience working with Jonny—his professionalism and commitment truly enhanced the quality of the service. Highly recommended!

Date of experience: October 9, 2024
Colombia
1 review
0 helpful votes
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Good attention
October 21, 2024

The doubts were resolved quickly and concisely, I am grateful for the help provided. Excellent service

Date of experience: October 9, 2024
Pakistan
1 review
0 helpful votes
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Jonny at Feelancer.ca
October 21, 2024

Jonny did an amazing job onboarding me to the freelancer rising start program! Thank you so much,
Ahmad

Date of experience: October 9, 2024
Pakistan
1 review
0 helpful votes
Follow muzammil J.
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Jonny was a pleasure to work with
October 21, 2024

His professionalism, creativity, and dedication to delivering quality work were outstanding. Highly recommended for anyone looking for top-notch services!

Date of experience: October 8, 2024
India
1 review
0 helpful votes
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Jonny is very good person explain me everything and helps me, thanks.

Date of experience: October 8, 2024
India
1 review
0 helpful votes
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I had great experience working with "Jonny" and going over list of questions.

Date of experience: October 8, 2024
Peru
1 review
0 helpful votes
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I'm pleased to share that I have successfully completed the onboarding process at Freelancer.com, guided by Jonny T. It was a smooth and enriching experience that allowed me to better understand the expectations and the program's Service Level Agreement. I'm grateful for Jonny T.'s support throughout the process, and I'm excited to move forward with new opportunities on the platform. Here's to more success ahead!

Date of experience: October 8, 2024
Chile
1 review
0 helpful votes
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Helpful assistant
October 21, 2024

Olivia T. Was very helpful as I find it difficult to understand the platform. And I got lost in translation about the Freelancer charges after the free trial. I appreciate the understanding and that you have agreed to refund the payment to me. I will recommend you just for that...after I see the money in my account ;)
Thank you Olivia T.

Date of experience: October 8, 2024
India
1 review
0 helpful votes
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Best experience with Russell V.
October 18, 2024

My coordinator, Russell V., was highly engaging and cooperative throughout the interview. She thoroughly explained the entire process in great detail, making everything clear and easy to understand.

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Date of experience: October 8, 2024
Pakistan
1 review
0 helpful votes
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Verifed badge
October 18, 2024

Russel V from the freelancer staff was beneficial during my verified freelancer interview. Guided me through the entire process with clarity and professionalism, asked relevant questions ensuring I understood each step of the verification. Russel patiently answered all my questions, provided valuable insights, and ensured I felt comfortable throughout the interview. I truly appreciated his friendly approach and attention to detail, which made the interview much easier.

Date of experience: October 8, 2024
New Jersey
1 review
0 helpful votes
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Preferred Freelancer Program
October 18, 2024

I'm pleased to talk with Jonny to get the PFP badge and he was providing me a helpful guidelines for the program. I have a great experience to talk with him and know more about the program. I appreciate it a lot. Thank you!

Date of experience: October 7, 2024
Ukraine
1 review
0 helpful votes
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Review for Jethro M.
October 17, 2024

Excellent worker who completed his job quickly and professionally!

It was a pleasure to collaborate with him!

Date of experience: October 7, 2024
Pakistan
1 review
0 helpful votes
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Review for Criselda
October 17, 2024

Criselda is very kind, quick, and professional in resolving my issue in no time. I appreciated it, Thanks for helping.

Date of experience: October 7, 2024
Greece
1 review
0 helpful votes
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Very quick and helpful support
October 17, 2024

Macy M. Was very helpful and quickly identified and solved my problem

Date of experience: October 7, 2024
India
0 reviews
0 helpful votes
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Exceptional Support Experience
October 15, 2024

I had an outstanding experience with the support team!. They were prompt and genuinely cared about resolving my issue. I appreciate their professionalism and dedication to customer satisfaction. Highly recommend their services to anyone in need of assistance! Thank you for taking care of your customers.

Date of experience: October 5, 2024
Greece
1 review
0 helpful votes
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Magenta was really helpful and gave a quick solution to my problem!

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Very helpful.
October 15, 2024

Magenta from freelancer support team helps me in resolving all my issues regarding one of my project dispute with client. She patiently answering all my questions and escalate my issue for further investigation. Thanks

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Magenta helped me quickly
October 15, 2024

It was quick and apt problem solving from her. Thank you.

Date of experience: October 5, 2024