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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Albania
1 review
0 helpful votes
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Quick, Seamless, Smooth
October 25, 2024

Jethro was very quick in helping me get verified. It was a smooth and seamless experience.

Date of experience: October 15, 2024
Egypt
1 review
0 helpful votes
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Thanks John
October 25, 2024

I want to thank John for helping me on the freelancing platform

Date of experience: October 14, 2024
Bangladesh
1 review
0 helpful votes
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Best freelancing platform
October 25, 2024

As a software engineer, I tried several freelancing platforms and freelancer.com is the best for me.

Date of experience: October 14, 2024
Viet Nam
1 review
0 helpful votes
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Quickly response
October 25, 2024

I had the problem with working on the project. I had finished my task but I couldn't contact to my client to close Project. Maybe He was for a long time. So I had contacted to Support to contact to client for mark Project as Finished

Date of experience: October 14, 2024
India
1 review
0 helpful votes
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I am very happy and delighted to receive rising star badge. I was a great experience with Jonny.

Date of experience: October 14, 2024
Japan
1 review
0 helpful votes
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Excellent
October 25, 2024

Extremely good. Kensey was very helpful and fast, also demonstrated the high level of knowledge she had.

Date of experience: October 14, 2024
Colombia
1 review
0 helpful votes
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Excellent
October 25, 2024

It is efficient and fast. And the treatment was friendly.

Date of experience: October 14, 2024
MD
1 review
0 helpful votes
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Issue with withdrawal
October 25, 2024

Angie's help was professional and fast. Thank you.

Date of experience: October 14, 2024
Egypt
1 review
0 helpful votes
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Hopefully we did it!
October 25, 2024

It was a great journey with Freelancer and their customer support.

Date of experience: October 14, 2024
Ethiopia
1 review
0 helpful votes
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Regarding offsiting rules
October 25, 2024

Nicola R. Was very friendly and easy to understand the issue. It was highly helpful. Thanks you

Date of experience: October 14, 2024
South Africa
1 review
0 helpful votes
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Help with withdrawal issues
October 24, 2024

Criselda was helpful and also patient with me. She referred me to the relevant team to deal with my issue.

Date of experience: October 14, 2024
Egypt
1 review
0 helpful votes
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Very helpfull and fast
October 24, 2024

Angie is very helpful and clarifies the problem very well, answers fast and intelligent

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Help from Kensey
October 24, 2024

A recent contest of mine had no viable entries.
Due to this, I did not want to award any entry.
Kensey was instrumental in helping this contest being withdrawn.
Thank you

Date of experience: October 13, 2024
India
1 review
0 helpful votes
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Great cx service by Margaux S
October 22, 2024

Margaux S understood my problem, explained it very well and guided me for further steps as well incase of non-resolution.

Date of experience: October 11, 2024
Iraq
1 review
0 helpful votes
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Quick support,
Kind agent
Welling to help and knowledgable
Should be the employee of the month
************** Stars

Date of experience: October 11, 2024
India
1 review
0 helpful votes
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Thanks for Rising Star Title
October 21, 2024

It was awesome to hear from you for shortlisting me for Rising Star.

Date of experience: October 11, 2024
France
1 review
0 helpful votes
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Help to refund
October 21, 2024

Friendly but professional and most importantly super efficient, congrats

Date of experience: October 11, 2024
Egypt
1 review
0 helpful votes
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The customer service on the site is excellent and they always solve my problems, whatever they are, at any time

Date of experience: October 11, 2024
South Africa
1 review
0 helpful votes
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Bogus client trying to hack.
October 21, 2024

I think Freelancer need to find innovate ways to stop bogus clients with malicious intentions. A client immediately sent me a URL and key to check the application if its something I can work on. Realized when my antivirus flagged the application that it could be malware.

I'm still not sure what's the impact I got from the whole thing. I haven't log in in a while and its discouraging on the first day back to be welcome by such condition. However, I'm really in need of a project as my previous contract expired with my employer. I'm left jobless at the moment. I must say Nicola, one of your support team members tried to put me at easy and explained that already there was an action taken. Thank you Nicola and the whole Freelancer team.

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Date of experience: October 10, 2024
New Jersey
1 review
0 helpful votes
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Understanding
October 21, 2024

Excellent and understood my request, promptly rectified it.

Date of experience: October 10, 2024