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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Xavier B. Has helped me so much, I really appreciate his thoughtful and committed approach to helping.
Andrei M helped me enourmously. I could understand everything and made see that everything was in order
I had the pleasure of being assisted by a wonderful customer service representative named Nicola from Freelancer. He was incredibly patient, wise, and thorough in his responses to all my questions. No matter how many questions I asked, Nicola always replied with calmness, wisdom, and professionalism. He never seemed frustrated or rushed, and he consistently provided clear and helpful answers. My experience with him was truly exceptional, and I am grateful for his excellent support
Is this not optional?I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review?
Magenta was a pro, handling everything efficiently. It was painless and pleasant.
For the second time agent Andrei M did an amazing job assisting me with my issue. Many thanks for the amazing customer experience and making it easier for me.
I had a chat with Andrei M who helped me understand the issue with my phone number and explained it to me.
The agent was super responsive and with highly proffesionl manner and skills.
Explained everything in details, easy to talk and understanding was really good.
Jonny was great in assisting me getting me onbaord for Preferred freelancer program. Thank you very much.
Good experience he will guide me very well and understand my problem.
I was having problem with authenticating my card. Livechat on freelancer.com is slow, so I had to email them at *******@freelancer.com.
Frieda S. Got it touch with me and without a hassle, my card got authenticated and verified, no questions asked. I really loved the quick help!
Next time you have an issue, you can simply mention Frieda for your help and you won't be disappointed.
Magenta s helped me on reverting the profile membership. Very helpful
I request to refund my money back and Macy M. Do it shortly
My Freelancer representative was ANDREI M. And she was very good in communication and timely response. She sorted my extra fee deduction issue in no time and provided me with proper guidance regarding my ongoing milestone dispute.
I had a bad experience with one of my recently completed projects. The project could not be completed due to issues with the client. Jhay R. Went into detail and helped me in tge best possible way.
I recently had the pleasure of meeting with Mr. Jonny a representative from freelancer.com, and I must say it was an incredibly positive experience. His professionalism, expertise, and clear communication skills stood out throughout the discussion. He took the time to listen attentively to every detail and provided valuable insights that added a lot of clarity to our conversation.
What impressed me most was his ability to address complex topics with simplicity, ensuring that everyone involved was on the same page. His approach was collaborative and solution-focused, which made the meeting both productive and enjoyable. I truly appreciate his commitment to fostering a constructive dialogue and look forward to future interactions with him.
Thank you, Mr. Jonny, for your time and guidance and for warding me the Rising Star badge!
After having an issue uploading photos. Xavier was able to guide me to the steps of getting the photos on the post. I appreciate how very helpful and understanding of my issue he was.
My overall experience has been great with this freelancing platform. Form my humble beginnings to my current status. Their ecosystem has been conducive to my growth. For me it's the best freelancing platform.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

