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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Amazing General Support
October 28, 2024

Xavier B. Has helped me so much, I really appreciate his thoughtful and committed approach to helping.

Date of experience: October 18, 2024
Belgium
1 review
0 helpful votes
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Help over Milestones
October 28, 2024

Andrei M helped me enourmously. I could understand everything and made see that everything was in order

Date of experience: October 18, 2024
NL
1 review
0 helpful votes
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Calm, patient and good person
October 28, 2024

I had the pleasure of being assisted by a wonderful customer service representative named Nicola from Freelancer. He was incredibly patient, wise, and thorough in his responses to all my questions. No matter how many questions I asked, Nicola always replied with calmness, wisdom, and professionalism. He never seemed frustrated or rushed, and he consistently provided clear and helpful answers. My experience with him was truly exceptional, and I am grateful for his excellent support

Date of experience: October 18, 2024
Chad
1 review
0 helpful votes
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I am being forced to leace a review?
October 28, 2024

Is this not optional?I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review?

Date of experience: October 17, 2024
Texas
1 review
0 helpful votes
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Refund Request
October 27, 2024

Magenta was a pro, handling everything efficiently. It was painless and pleasant.

Date of experience: October 17, 2024
Ireland
1 review
0 helpful votes
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Top Customer experience
October 27, 2024
Updated review

For the second time agent Andrei M did an amazing job assisting me with my issue. Many thanks for the amazing customer experience and making it easier for me.

Date of experience: October 17, 2024

Super customer support
October 27, 2024
Previous review

I had a chat with Andrei M who helped me understand the issue with my phone number and explained it to me.
The agent was super responsive and with highly proffesionl manner and skills.

Date of experience: October 17, 2024
India
1 review
0 helpful votes
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Great Communicaion
October 27, 2024

Explained everything in details, easy to talk and understanding was really good.

Date of experience: October 16, 2024
Japan
1 review
0 helpful votes
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Thank you
October 27, 2024

Thanks for your effort.
With Danette O's help, the funds were successfully withdrawn to my bank account.
Now, I'm very happy.

Date of experience: October 16, 2024
Bangladesh
1 review
0 helpful votes
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Xavier B.
October 27, 2024

I am very glad and happy because of the beautiful assist. Thank You.

Date of experience: October 16, 2024
India
1 review
0 helpful votes
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Joined PFP for winning more projects
October 27, 2024

Jonny was great in assisting me getting me onbaord for Preferred freelancer program. Thank you very much.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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Reactivate my account
October 27, 2024

Good experience he will guide me very well and understand my problem.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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Great customer support from Frieda S.
October 26, 2024

I was having problem with authenticating my card. Livechat on freelancer.com is slow, so I had to email them at *******@freelancer.com.

Frieda S. Got it touch with me and without a hassle, my card got authenticated and verified, no questions asked. I really loved the quick help!

Next time you have an issue, you can simply mention Frieda for your help and you won't be disappointed.

Date of experience: October 16, 2024
India
1 review
0 helpful votes
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Support for membership
October 26, 2024

Magenta s helped me on reverting the profile membership. Very helpful

Date of experience: October 16, 2024
Bahrain
1 review
0 helpful votes
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Good support person
October 26, 2024

I request to refund my money back and Macy M. Do it shortly

Date of experience: October 16, 2024
NL
1 review
0 helpful votes
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Great support
October 26, 2024

Magenta S. Provided great support. Also quickly in the chat.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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Extremely Satisfied
October 26, 2024

My Freelancer representative was ANDREI M. And she was very good in communication and timely response. She sorted my extra fee deduction issue in no time and provided me with proper guidance regarding my ongoing milestone dispute.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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Great Service
October 26, 2024

I had a bad experience with one of my recently completed projects. The project could not be completed due to issues with the client. Jhay R. Went into detail and helped me in tge best possible way.

Date of experience: October 16, 2024
Pakistan
1 review
0 helpful votes
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I recently had the pleasure of meeting with Mr. Jonny a representative from freelancer.com, and I must say it was an incredibly positive experience. His professionalism, expertise, and clear communication skills stood out throughout the discussion. He took the time to listen attentively to every detail and provided valuable insights that added a lot of clarity to our conversation.

What impressed me most was his ability to address complex topics with simplicity, ensuring that everyone involved was on the same page. His approach was collaborative and solution-focused, which made the meeting both productive and enjoyable. I truly appreciate his commitment to fostering a constructive dialogue and look forward to future interactions with him.

Thank you, Mr. Jonny, for your time and guidance and for warding me the Rising Star badge!

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Date of experience: October 15, 2024
New Mexico
1 review
0 helpful votes
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After having an issue uploading photos. Xavier was able to guide me to the steps of getting the photos on the post. I appreciate how very helpful and understanding of my issue he was.

Date of experience: October 15, 2024
Cameroon
1 review
0 helpful votes
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Great user experience
October 26, 2024

My overall experience has been great with this freelancing platform. Form my humble beginnings to my current status. Their ecosystem has been conducive to my growth. For me it's the best freelancing platform.

Date of experience: October 15, 2024