Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Romania
1 review
8 helpful votes
Follow Van S.
Unfollow Van S.
Share Review
Report Review

I received two milestones for my work and after one hour both of them were 'Reversed'. I tried to contact them, but they firstly don't have any number, secondly their live chat is a crap, they don't even bother to help you. They say they can always reverse the money, but HOW is that ethical? You work, you are paid and if they decide to get the money back, that's it? For no reason? Even in the terms and conditions, they are unclear: 'eg a stolen credit card'. Yeah, and they detected that stolen credit RIGHT after I was PAID. Scams, they have people who post fake projects to earn commisions! Avoid

Date of experience: November 17, 2016
Czechia
3 reviews
7 helpful votes
Follow Artem Z.
Unfollow Artem Z.
Share Review
Report Review

It is not transparent
November 15, 2016

Terrible experience. Freelancer has not transparent user interface. By default they pushed you to payment subscription and services without notification. Refund policy is not effective. And it is hard to get your money back. A lot of scammers within users.

Date of experience: November 15, 2016
India
1 review
6 helpful votes
Follow lalit s.
Unfollow lalit s.
Share Review
Report Review

First of all its a client BIASED platform so even if you file any dispute or client decide to initiate a refund even after months of work complete, you will get a refund confirm without notifying you and all they will say is ontact client.
Never work on Hourly contracts.
They charge there comission in advacne and they give a $#! T what they pay you or even not pay you after they change there access and stop responding to your messages.

Go for any other site but not freelancer.com Never ever

Date of experience: November 9, 2016
Australia
1 review
8 helpful votes
Follow Jamie H.
Unfollow Jamie H.
Share Review
Report Review

Freelancer post fake projects, often fixed price, to try to scam finder fees from users. Dreadful business with even worse customer service, don't touch them, go to reputable websites like Upwork and Peopleperhour

Date of experience: November 7, 2016
Texas
1 review
7 helpful votes
Follow Nikki P.
Unfollow Nikki P.
Share Review
Report Review

Worst site ever
November 6, 2016

Freelancer is a scam with a scam behind the scam. I could not believe this ridiculous site! Furious that this site is still running. I was charged all kinds of fees because I accepted to work jobs. The jobs did not get completed because the job was a scam. So while someone was trying to scam me, freelancer got their cut. For example I accepted a job that paid $80 i think the freelancer fees i think were 5$ and they keep that 5$ weather you get paid or not! It's ridiculous how many "employers" are on their that steal your time and money and freelancer steals your money right off the top! Don't waste your time with this site!

Date of experience: November 6, 2016
North Macedonia
1 review
11 helpful votes
Follow haha h.
Unfollow haha h.
Share Review
Report Review

Absolute scammers
November 5, 2016

They took deposit money for me for a project that a guy cancelled 15 minutes after accepting my application. They took believe it or not, $200! They don't protect the freelancers, and the whole thing just looks like scam made by them, just so they can make money by fooling you.
STAY AWAY! Money grabbing scammers. Absolute s#! T of a website.

Date of experience: November 4, 2016
Australia
1 review
13 helpful votes
Follow first l.
Unfollow first l.
Share Review
Report Review

WARNING PAYPAL WONT PROTECT YOU!
Freelancer takes your money but you'll loose even more. Without realising.
Employees are all part of there sceme!
Do not agree for them to automaticlly take your money, they take it with out you knowing they say to paypal you've signed an agreement and paypal close the case against you! Your money disappears for nothing. Writting emails no answers. No phone number they are scammers to the highest degree. They use the law in a criminal way to get away with taking money from your account. I am going to a current affairs and ASIC will be my next move. I am also discussed in paypal.

Any good reviews are from made from Freelancer scammer themselves. Don't get fooled!

Date of experience: November 1, 2016
India
1 review
9 helpful votes
Follow Arun v.
Unfollow Arun v.
Share Review
Report Review

Fraud... beware
October 29, 2016

I just happened to visit their site and obviously happend to create a login. I might have gone through their site for 5 min
After may be 15/ 20 days woke up with a message that freelancer had withdrawn money from my bank account for some subscription.
Had to block my card online banking and have to apply for all these manually. I never authorised for any subscription I really don't completly what how do they do in the first place
Registered a case. I wish I had never visited their site at all

Date of experience: October 29, 2016
Indonesia
1 review
14 helpful votes
Follow yesta d.
Unfollow yesta d.
Share Review
Report Review

It doesn't matter that you took my money, I will forget it in a while. But I will post reviews on here and other websites so everyone can read it for a long time. If your company's credibility is affected, it is karma for what you did. I had been a good customer and never caused any problems for you all these years but then you brought this on me. Today you lost me forever, keep doing such business practices and tomorrow you may lose everyone else.

To everyone reading this, I do not recommend you use freelancer.com, they used to be good but this is no longer the case. Nowadays there are so many issues of financial dishonesty towards their users. Yes they may be a public listed company, but that doesn't matter if on the ground they treat people like you and me badly, and that somehow our money in their system may 'disappear'. Stay away, there are many better alternatives to go for.

Date of experience: October 28, 2016
GB
1 review
6 helpful votes
Follow Jason S.
Unfollow Jason S.
Share Review
Report Review

Hired 2 web developers for 2 different projects and they take forever to get anything done at all. I have lost my money and will have to hire someone else or do it myself. Not impressed. Will not be using this site to hire people again. Would definitely not recommend to anyone else

Date of experience: October 24, 2016
Kenya
1 review
5 helpful votes
Follow Nicholas N.
Unfollow Nicholas N.
Share Review
Report Review

Hired three developers, two got stuck on the same level, the other one wanted 70% of payment released after creating one content type(drupal) keeping in mind the project was 30+ past due date. If you want professional help seek it from genuine companies, not middle man(company) that connect you to the service provider/developer

Date of experience: October 19, 2016
Washington
1 review
7 helpful votes
Follow Andy B.
Unfollow Andy B.
Share Review
Report Review

This service is a joke.
October 17, 2016

I had an experience with other design websites and liked the outcomes. I tough I would give Freelancer a shoot after seeing their ad on FB. What a nightmare! Ive specifically chose the non-guaranteed contest, which them magically becomes guaranteed! After receiving literally unprofessional and childish designs, I've contacted them to cancel and refund the money... They simply disappeared, no response to any of my many emails. I am now dealing with them trough my bank trying to get my money back. What a joke and waist of time!. Just stay away, period.

Date of experience: October 17, 2016
New Jersey
1 review
11 helpful votes
Follow Jason m.
Unfollow Jason m.
Share Review
Report Review

This site has no accountability, there are so many fake jobs they send you to just seem active.
It distracted me from real work for a year because it's a manipulative platform.

Date of experience: October 13, 2016
India
1 review
7 helpful votes
Follow Anjumon V.
Unfollow Anjumon V.
Share Review
Report Review

My Issue Not solved Barry Couldn't solve it either didn't take necessary action. Not happy at all with the service.

I lost 77$ from my credit card for fake job post i earned Zero. As per earlier chat conversation they told me to wait 28 Days i waited and contacted back. I didn't get refund. I have to pay back to the Credit card. Please refund it 2 month now i trying to get refund.

Date of experience: October 12, 2016
Florida
1 review
11 helpful votes
Follow Willow A.
Unfollow Willow A.
Share Review
Report Review

Beware! This site is unstable, full of scammers, freelancers who pick up big projects with fair payments, but then return to hire freelancers for peanuts... Literally $1 ave per 500+ word projects. If you get screwed Freelancer does absolutely nothing. I have made money here with legit employers who pay well and fair. But I have also been scammed numerous times, completing work under their "verified" employers and suddenly the employer vanishes without payment. We are talking upwards of 50 articles basically written and given to them for free because Freelancer will do nothing. Their dispute process is a joke. Half the time, it doesn't even work like it should. You can't actually get a timely response from CS. Also, they over charge you in fees. Like price gouging! The projects you bid on cost you, even with memberships. They will eat away at your profit more than eBay and Paypal combined. STAY AWAY or USE AT YOUR OWN RISK.

Date of experience: October 12, 2016
AE
1 review
11 helpful votes
Follow Igor D.
Unfollow Igor D.
Share Review
Report Review

IMPORTANT: I don't know how about others but my experience with Freelancer.com was just a nightmare. They actually allowed to steal my money twice!

Contests - there is a money back guarantee but be careful if nothing reasonable will be delivered they will ask you to extend the contest for additional fee, how many times I don't know but you will never get your money back. They will distribute your allocated budget to all the contest participants and that's it. No refund no nothing.

Projects: You can post projects get quotations, create milestones etc. If you have bad luck you'll award lousy provider that won't even be able do anything. They are all showing excellent designs but most of them are stolen form others. You will release some milestones for work that was done but even nothing tangible is delivered you may end up paying for everything because you either did not respond in time or that lousy provider raised dispute. Freelancer.com without checking anything can just transfer money to the provider any you'll end up with no money and undelivered project.

I have made one of the biggest mistakes trying it out.

Date of experience: October 9, 2016
Australia
1 review
10 helpful votes
Follow Valeria S.
Unfollow Valeria S.
Share Review
Report Review

Its a scam
October 8, 2016

I wanted to upload a project which I want sure I was actually gonna follow through because I was thunkibg of doing it myself, the wevsite suggested me that it was better to do a contest for the type of project I was suggesting, so i did what i didt know is that they had charged me since the beginning. I eas just browsing around with no idea what I was doing its a new platform for me and all of the sudden im doing a contest with 97 dollares charged on my card. I am never usung that webpage again.

Date of experience: October 8, 2016
Bangladesh
1 review
5 helpful votes
Follow Muhammad M.
Unfollow Muhammad M.
Share Review
Report Review

I a very proud to be a freelancer member. Its a very flexible to earn money and very easy to communicate with employer, I love freelancer.com
Thanks
Muhmmad123

Date of experience: October 6, 2016
Oklahoma
1 review
1 helpful vote
Follow Josh O.
Unfollow Josh O.
Share Review
Report Review

Awesome service
October 6, 2016

I was able to quit my job and support myself full time off freelancer. Would recommend to anyone!

Date of experience: October 5, 2016
India
1 review
1 helpful vote
Follow Hardik P.
Unfollow Hardik P.
Share Review
Report Review

Life changer
October 6, 2016

I can say my life make awesome by the freelancer.com, many thanks for that!

Date of experience: October 5, 2016