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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good Customer Service
November 1, 2024

Criselda R provided the right detailed solution related to the facebook account linking challenges that I was facing. Thanks Criselda R.

Date of experience: October 22, 2024
Pakistan
1 review
0 helpful votes
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Jonny *******@JonnyPFP
Jonny is a great person
(Jonny)He told me about a complete Rising Star program and eventually I got into it
I am happy to be a part of this program
Thanks For ( jonny)
Thanks Freelancer Team I love This Platform

Date of experience: October 21, 2024
India
1 review
0 helpful votes
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Good Support From Freelancer.
November 1, 2024

I have good support and quickly resolved my issue.
Thanks a lot Freelancer Support!

Date of experience: October 21, 2024
Bangladesh
1 review
0 helpful votes
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Jonny is best and helpful person
November 1, 2024

It's wonderful and amazing experience with Johnny. He explained me very intelligently and patiently. Now I am very happy with the Rising Star Beige. Thank you Jonny.

Date of experience: October 21, 2024
North Macedonia
1 review
0 helpful votes
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Preferred Freelancer
November 1, 2024

Easy, clear communication and on the task, Jonny has helped and guided me through the process of getting in the preferred freelancer program. Thank you

Date of experience: October 21, 2024
Pakistan
1 review
0 helpful votes
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Freelancer customer support is great as wells. Always there to assist a freelancer in need. This time I got issue in account restriction due to expired identity document and I contacted freelancer support via email in order to assist me with account reopening process. "Danette O" A customer support agent helped me with clear instructions and make the process easy and faster in order to reopen my account. Thanks for the support

Date of experience: October 21, 2024
Bangladesh
1 review
0 helpful votes
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Excellent!
October 31, 2024

They helped me a lot with my article. They checked and gave me a solution. Thanks a lot.

Date of experience: October 21, 2024
India
1 review
0 helpful votes
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Swift and smooth reply, helped us with a great attitude! Very professional and efficient throughout the entire process. Highly recommend!

Date of experience: October 21, 2024
CD
1 review
0 helpful votes
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Rapid ans efficient
October 31, 2024

It was rapid, CRISELDA understood my problem rapidely et give me the answer appropried with the solution.

Also professional and warm! Impeccable!

Date of experience: October 21, 2024
Sri Lanka
1 review
0 helpful votes
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Efficient Help with My Query
October 31, 2024

My experience with Criselda was very positive. She was responsive, provided clear and helpful information, and efficiently addressed my issue regarding the bid replenishment. Her assistance made the process straightforward, and I appreciated her professionalism in resolving my query quickly.

Date of experience: October 21, 2024
Viet Nam
1 review
0 helpful votes
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Swift support
October 31, 2024

Lyndon S. (Freelancer Support) helped me resolve my problem quickly.

Date of experience: October 20, 2024
Philippines
1 review
0 helpful votes
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Fast assistance
October 31, 2024

I'm happy with the fast assistance the freelancer support provided.

Date of experience: October 20, 2024
Indonesia
1 review
0 helpful votes
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Danette O. Is very bright, great, and responsive

I was really helped by his great support, he was able to find a way out of the withdrawal problem. Thank you for your assistance "Danette O.". You will definitely have a great day if you are with him. Thank You

Date of experience: October 20, 2024
Australia
1 review
0 helpful votes
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Fixed my problem pormptly
October 31, 2024

I had to get a refund on an add-on that was for a project that was declined.
Danette processed the refund with a minimum of fuss.

Date of experience: October 20, 2024
India
1 review
0 helpful votes
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Good
October 30, 2024

I have very good experience with Freelancer.com support. Instant response from support and and issue solved

Date of experience: October 20, 2024
Bangladesh
1 review
0 helpful votes
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Excellent communication
October 30, 2024

I talked to Xavier over chatting page about the unpayment contest winning money. He explained clearly. I'm thankful to your support team.

Date of experience: October 19, 2024
India
1 review
0 helpful votes
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I'm satisfied with the support.
October 30, 2024

Very quick resolution was provided, and it was helpful to have a live chat.

Date of experience: October 19, 2024
Bangladesh
1 review
0 helpful votes
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5 star
October 29, 2024

Thank you! I'm satisfied with the support, and Olivia did a great job. Best of luck!

Date of experience: October 19, 2024
Oregon
1 review
0 helpful votes
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Easy Dormant Fee Refund
October 29, 2024

Good support was provided quickly. Thank you for the simple solution.

Date of experience: October 18, 2024
Argentina
1 review
0 helpful votes
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Good support service
October 29, 2024

He had an excellent guide to my problem. But I need to communicate with the Populii sipoyde due to a problem in my datacompute

Date of experience: October 18, 2024