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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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My experience with "Criselda" was really good. Criselda is very supportive and provides clear answers.
Great experience, thanks to all support team, really helped me to my problem and very helpful and patient
I had an issue with my funds being locked, and the support team at Freelancer.com was extremely helpful in resolving it. They were prompt, professional, and kept me informed throughout the entire process. I'm very satisfied with how quickly my funds were unlocked, and I appreciate the friendly communication. Thanks to their excellent support, I can now continue with my projects without any worries. Highly recommend Freelancer.com's support team!
Easy communication, took some time but successfully got it resolved. Thanks a lot.
He helped me and solved my problem in no time, I had a problem with my withdrawal because there was a problem in uploading the recording video
I am unable to withdraw money. Then i request to Jayce L. (Freelancer Support) for directly money from my freelancer to my debit card. So he resolved my issue. He says reflect money within 5 to 10 business days.
Thanks to Magenta for assisting me in knowing about the project fee deduction. She was so helpful and kind to me. In the future, I would like to contact her when I need further assistance. Thankyou
Mr Jonny helped me with the onboarding process for the Rising Stars program. He was very professional and concise with the discussion topics. I am excited about my next journey on Freelancer.
He is an amazing person he provides clean instruction before the interview so thank you for your valuable work
I had a long list of questions about operations, and Angie gave me all the tine and details in the world to resolve my issue. Thanks a lot for your kindness.
I had a great onboarding experience while joining the Preferred Freelancer Program. The process was clear, well-guided, and handled very professionally. Jonny, the agent who assisted me, was polite, responsive, and informative throughout the entire process. He patiently shared helpful resources and made sure I understood everything about the program and its expectations. The support I received really reflects Freelancer's commitment to their top freelancers. I'm excited to be part of this program and look forward to more opportunities. Thanks again to Jonny for his excellent assistance!
It was a nice experience. He was very cooperative.
My experience with Freelancer support was positive. I contacted them regarding an unexpected membership fee and Kensey handled my request with professionalism and courtesy. The process was simple and their response was quick.
Jonny was great, Very professional and too the point meeting we had.
She is best, very kind and quickly answer to all questions
My name was only Fahim so I could not open account because my name in National Eye was Fahim. But I solved the problem by contacting Andrei M. At freelancer support. In my opinion Andrei M. Is the best supporter.
Andrei M. He is the best supporter in freelencer.com
Thank You Andrei M.
I am a new this platform but I have full experience what I am going to do about freelancer jobs.
Very nice, and very good.He was very helpful. I like the way he communicates.
Criselda was very helpful in dealing with my refund request and confirmed it will be dealt with immediately.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

