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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Experience
November 4, 2024

My experience with "Criselda" was really good. Criselda is very supportive and provides clear answers.

Date of experience: October 25, 2024
Saudi Arabia
1 review
0 helpful votes
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Great experience, thanks to all support team, really helped me to my problem and very helpful and patient

Date of experience: October 25, 2024
Tunisia
1 review
0 helpful votes
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An amazing support.
November 4, 2024

I had an issue with my funds being locked, and the support team at Freelancer.com was extremely helpful in resolving it. They were prompt, professional, and kept me informed throughout the entire process. I'm very satisfied with how quickly my funds were unlocked, and I appreciate the friendly communication. Thanks to their excellent support, I can now continue with my projects without any worries. Highly recommend Freelancer.com's support team!

Date of experience: October 24, 2024
Australia
1 review
0 helpful votes
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Refunding my deposit
November 3, 2024

Easy communication, took some time but successfully got it resolved. Thanks a lot.

Date of experience: October 24, 2024
Egypt
1 review
0 helpful votes
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Helpful and quick
November 3, 2024

He helped me and solved my problem in no time, I had a problem with my withdrawal because there was a problem in uploading the recording video

Date of experience: October 24, 2024
Pakistan
1 review
0 helpful votes
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I am unable to withdraw money. Then i request to Jayce L. (Freelancer Support) for directly money from my freelancer to my debit card. So he resolved my issue. He says reflect money within 5 to 10 business days.

Date of experience: October 24, 2024
Pakistan
1 review
0 helpful votes
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About Project Fee
November 3, 2024

Thanks to Magenta for assisting me in knowing about the project fee deduction. She was so helpful and kind to me. In the future, I would like to contact her when I need further assistance. Thankyou

Date of experience: October 24, 2024
Bangladesh
1 review
0 helpful votes
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Review for Jonny
November 3, 2024

Mr Jonny helped me with the onboarding process for the Rising Stars program. He was very professional and concise with the discussion topics. I am excited about my next journey on Freelancer.

Date of experience: October 23, 2024
India
1 review
0 helpful votes
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Grate Experience
November 3, 2024

He is an amazing person he provides clean instruction before the interview so thank you for your valuable work

Date of experience: October 23, 2024
Pakistan
1 review
0 helpful votes
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Excellent support provided by Angie
November 2, 2024

I had a long list of questions about operations, and Angie gave me all the tine and details in the world to resolve my issue. Thanks a lot for your kindness.

Date of experience: October 23, 2024
Panama
1 review
0 helpful votes
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Resolved
November 2, 2024

Olivia helped me solve my problem. Thank you Olivia!

Date of experience: October 23, 2024
Bangladesh
1 review
0 helpful votes
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I had a great onboarding experience while joining the Preferred Freelancer Program. The process was clear, well-guided, and handled very professionally. Jonny, the agent who assisted me, was polite, responsive, and informative throughout the entire process. He patiently shared helpful resources and made sure I understood everything about the program and its expectations. The support I received really reflects Freelancer's commitment to their top freelancers. I'm excited to be part of this program and look forward to more opportunities. Thanks again to Jonny for his excellent assistance!

Date of experience: October 23, 2024
Bangladesh
1 review
0 helpful votes
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Very helpful.
November 2, 2024

It was a nice experience. He was very cooperative.

Date of experience: October 22, 2024
Colombia
1 review
0 helpful votes
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My experience with Freelancer support was positive. I contacted them regarding an unexpected membership fee and Kensey handled my request with professionalism and courtesy. The process was simple and their response was quick.

Date of experience: October 22, 2024
Pakistan
1 review
0 helpful votes
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Good Customer Service
November 2, 2024

Jonny was great, Very professional and too the point meeting we had.

Date of experience: October 22, 2024
Pakistan
1 review
0 helpful votes
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Angie is best supporter
November 2, 2024

She is best, very kind and quickly answer to all questions

Date of experience: October 22, 2024
Bangladesh
1 review
0 helpful votes
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My name was only Fahim so I could not open account because my name in National Eye was Fahim. But I solved the problem by contacting Andrei M. At freelancer support. In my opinion Andrei M. Is the best supporter.
Andrei M. He is the best supporter in freelencer.com
Thank You Andrei M.

Date of experience: October 22, 2024
Somalia
1 review
0 helpful votes
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KYC verification Assistant
November 1, 2024

I am a new this platform but I have full experience what I am going to do about freelancer jobs.

Date of experience: October 22, 2024
India
1 review
0 helpful votes
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Permission
November 1, 2024

Very nice, and very good.He was very helpful. I like the way he communicates.

Date of experience: October 22, 2024
GB
1 review
0 helpful votes
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Query dealt with efficiently
November 1, 2024

Criselda was very helpful in dealing with my refund request and confirmed it will be dealt with immediately.

Date of experience: October 22, 2024