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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Kinsey Great Assistance
November 10, 2024

Wonderful, I was worrying about my balance and Kinsey just helped me a right away

Date of experience: October 30, 2024
Malaysia
1 review
0 helpful votes
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Angie is very helpful
November 10, 2024

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: October 30, 2024
Azerbaijan
1 review
0 helpful votes
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Refund
November 9, 2024

Olivia was very quick to help me with the refund. Thanks for the fast service!

Date of experience: October 30, 2024
Bangladesh
1 review
0 helpful votes
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Positive Experience with Olivia
November 9, 2024

Olivia, the chat assistant, was very helpful and resolved my issue quickly. He/She communicated clearly and effectively.

Date of experience: October 30, 2024
Ethiopia
1 review
0 helpful votes
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Magenta S.
November 9, 2024

I have experienced a very good and informative assistant/support *******@Magenta S.

Thanks More!

Date of experience: October 30, 2024
Egypt
1 review
0 helpful votes
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Phone Verification
November 9, 2024

I had an issue with verifying my phone number and was help through it

Date of experience: October 29, 2024
Bangladesh
1 review
0 helpful votes
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Great Person
November 8, 2024

Angie is a very gAngi is a dedicated customer care professional known for her exceptional communication skills and positive attitude. With a warm and approachable demeanor, she ensures every customer feels valued and understood. Angi excels at problem-solving, often going above and beyond to resolve issues efficiently. Her ability to listen actively and empathize with customers makes her a trusted resource, and her commitment to providing top-notch service fosters strong relationships. Whether addressing inquiries or handling concerns, Angi approaches each interaction with professionalism and genuine care.ood on her work

Date of experience: October 28, 2024
GB
1 review
0 helpful votes
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Best support
November 8, 2024

Angie responded very quickly, accurately, and thoroughly, and I am very grateful to her.

Date of experience: October 28, 2024
Greece
1 review
0 helpful votes
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Excellent support from Mrs Angie M.
November 8, 2024

I was very satisfied, the support person had a big willingness to find a solution to my problem.

Date of experience: October 28, 2024
Pakistan
1 review
0 helpful votes
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Help with Annual membership
November 7, 2024

Great Experience I'm very satisfy with this customer support team member

Date of experience: October 27, 2024
South Africa
1 review
0 helpful votes
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My request to reopen a review was resolved in good time

Date of experience: October 27, 2024
Pennsylvania
1 review
0 helpful votes
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First time buyer
November 6, 2024

First time by myself completely this project without my daughter assistance. However, the second logo without any assistance, but from freelancer. Thank for your guidance and helping me choose the winner and to purchase other entries.

Date of experience: October 27, 2024
Bangladesh
1 review
0 helpful votes
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Angie
November 6, 2024

I have a query about milestone project deduction purpose. I got very fast and prompt support from Angie.

Date of experience: October 26, 2024
Thailand
1 review
0 helpful votes
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Clarification on payments
November 6, 2024

I was confused about milestone payments and how the site works, luckily Angie helped me out a bit, to understand the best way to handle my project. Thanks again Angie!

Date of experience: October 26, 2024
Ukraine
1 review
0 helpful votes
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Nice man.
November 6, 2024

I asked him about my issue.
He explained me step by step about that carefully.
So I have no longer any issue.
I think he is really nice man.

Date of experience: October 26, 2024
Canada
1 review
0 helpful votes
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Excellent customer service
November 5, 2024

Very helpful and patient
Good follow up and I have nothing further to add. No need to force us to write an essay

Date of experience: October 25, 2024
India
1 review
0 helpful votes
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Good Assistance
November 4, 2024

Great customer service overall and quick replies. It resolved my issue. Thank you! Name: Magenta S.

Date of experience: October 25, 2024
Algeria
1 review
0 helpful votes
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"Criselda"
November 4, 2024

I needed assistance for placing a bid.
Criselda after checking the error that i recieved find the mistake due to geographic issue the project request a minimum 150km nearest to project site.

Date of experience: October 25, 2024
Pakistan
1 review
0 helpful votes
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4 Star Review
November 4, 2024

Its been an amazing journey Enjoyed the Certification and Badge options was little bit concerned with Scamers and identifying them overall good app it just need some speed i guess app opens slow and that is only drawback i saw

Date of experience: October 25, 2024
Nigeria
1 review
0 helpful votes
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Customer support
November 4, 2024

Andrel answered my concerns and told me the project fees for the project will be adjusted when I'm done with the project

Date of experience: October 25, 2024