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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Antoinette was extremely helpful
August 9, 2017

Very efficient service from Antoinette. I would not hesitate to use the chat function again. Antoinette was polite and quickly resolved my issue.

Date of experience: August 8, 2017
NL
1 review
1 helpful vote
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Efficient.
The employer's username was verified since there was no real information nor title of the project itself on the board non in the messaged. The messaged also contained attached links. Was then notified that the individual's account was closed due to violations of our Terms and Conditions.

Date of experience: August 8, 2017
California
1 review
0 helpful votes
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I'll be cordial...
August 11, 2017

My overall experience with Freelancer has been extremely disappointing. I think people troll on here for people with new profiles that haven't been on here. I accepted a job that was a scam and before I was paid by the scammer, my account was charged 10% of the job. I think that's bad for business on Freelancer's part. One could start to think that Freelancer has scammers trolling on purpose to add to their own payroll. The user experience of the site is TERRIBLE! It's not concise or user friendly, and if you need help... you'll be jumping through hoops to get it. The chat button doesn't take you to a chat, instead a FAQ/search bar, and you'll go around in that circle for about 3 times, I'm still not sure how to get to a chat immediately without hitting it several times. Thankfully I only had to use the chat twice. I did get to the email option eventually as well. Someone responded in 2 days, I responded back and I still haven't heard from him. All in all, I'll be ending my account. Craigslist will be better option than this. The only reason I gave this review 2 stars, I did get my money back, but that was after having to throw a tantrum via chat. Good customer service/support would've just done it, once the situation was explained, even better Freelancer wouldn't take the money until they see you've been paid. Bad for business, especially for freelancers.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
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Very poor support. What should take 24 hours ends up taking 6 days. They are biased towards customers and do not listen to or consider the worker's evidence. As a worker, you are always blamed.

Date of experience: August 8, 2017
Egypt
1 review
0 helpful votes
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Awesome Support
August 8, 2017

I had a problem, for ages they couldn't fix it, this tech support guy "Ricky" fixed it in 2 mins, and he assisted me and was patient and polite.

Date of experience: August 8, 2017
Canada
1 review
0 helpful votes
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Great Service from Faye
August 8, 2017

Faye did a great job and resolved my issues. There's not much more to say except you shouldn't have a minimum of 100 characters to enter in a positive experience, this makes me never want to rate my experience again as time is money.

Date of experience: August 8, 2017
Colombia
1 review
0 helpful votes
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Very efficient people
August 8, 2017

Was a satisfactory experience, very efficient people, and also very polite.
I have a problem with an employer from freelancer, and as soon I expressed my disagreement, she (Roxanne) fixed everything.

Date of experience: August 8, 2017
Colorado
1 review
0 helpful votes
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Perfect execution
August 8, 2017

I had a list of things to do, all techy-formatting, CSS stuff, and Muhammad did it all. The job (which was admittedly a small one) was also done in a day, so I'm happy.

Date of experience: August 8, 2017
Croatia
1 review
1 helpful vote
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Costly lesson
August 10, 2017

Well, looks good and you probably earn something of one tries hard enough but I did nothing at all and also got unpleasantly surprised with the self-prolonging premium membership. I will do my best not to overlook such things some other time. Hopefully next time I'll know better.

Date of experience: August 8, 2017
GB
1 review
0 helpful votes
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Received support from Freelancer
August 8, 2017

I've had a nice conversation in a chat with the support of freelancer.com in relation to any issues. They have been solved thanks to the help of the support team

Date of experience: August 8, 2017
India
1 review
0 helpful votes
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Awsome support
August 8, 2017

Let me encourage you today: youre not only on the right track. You set the course for the rest of us. I appreciate you.

Date of experience: August 8, 2017
Turkiye
1 review
0 helpful votes
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How can i change deliver date
August 8, 2017

Faye its very helpful and very
Patience person. Thnak you very much suppoort center. They are very helpfully.

Date of experience: August 8, 2017
GB
1 review
0 helpful votes
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Great Solution
August 8, 2017

Josie G is one of the best supporters on freelancer.com
He did what I asked within 1 min!
Thank you so much!
Bryan

Date of experience: August 8, 2017
Greece
1 review
0 helpful votes
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Very good communication
August 8, 2017

She helped me resolve an issue I had very quickly and with success. Great experience, Thank you!

Date of experience: August 8, 2017
Texas
1 review
0 helpful votes
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I asked questions about my options with my freelancer and Omer provided clear answers. I am relieved about the options and it takes the pressure off having the information

Date of experience: August 8, 2017
GB
1 review
0 helpful votes
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It's a little clunky at first, a bit laggy here and there and getting the right bids takes a bit of time but once it gets going money happens :)

Date of experience: August 8, 2017
Finland
1 review
0 helpful votes
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Available and kind
August 8, 2017

It was kind, available and patient. Helps me to solve my problem. Wish to find her again when needing help nex time

Date of experience: August 8, 2017
RU
1 review
0 helpful votes
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I got a job, spent time to understand client and to finish project, sent files to client. But he cancelled the work wihout explanation. I open a disput. But Support didn't help me. Client receive files, did not pay for the job, rate me 1 star and I only paid freelancer.com tax. So, I lose time, money and rating. Client - recieve files. I'm thinking that is not normal.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
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Great Support
August 8, 2017

I am happy with support team, they solved my problem.
Thank you very much.
I am happy with support team, they solved my problem.
Thank you very much

Date of experience: August 8, 2017
Mexico
1 review
1 helpful vote
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Wanda, from Help Desk, is great, is the best. She did exactly what I needed first, and plus, she explained to me what I needed to do next time. I am extremely happy with her service. I recommended her! Her job is perfect!

Date of experience: August 8, 2017

I cannot get my funds withdraw to my Paypal account
August 8, 2017
Previous review

Great service from Barry N. However, the problem could not been solved. Frustrating. I execute all the steps the help desk describe, and I could not get my funds transfered to my Paypal account, so I suppose I have to ask for a wire transfer, which is exactly what I did not want to do. Help desk gives up at first try! Frustrating.

Date of experience: August 3, 2017