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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Freelancer - attentive and caring
August 11, 2017

Freelancer team will not just answer you with generic answers to dismiss you easily. But instead, the'yll look further into your issue, they will be communicative and supportive to you, and they will provide in-depth answers and even solutions.

Date of experience: August 9, 2017
GB
1 review
0 helpful votes
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Transaction problems
August 12, 2017

Had additional payments taken out of my account for a project i have awarded, did not know why and it was explained to me what had happened, extra maoney has been refunded to me.

Date of experience: August 9, 2017
India
1 review
0 helpful votes
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Awesome response
August 12, 2017

Two messages and they resolved my issue. Quick did the money transactions thanks a lot dana. Have a good day

Date of experience: August 9, 2017
VE
1 review
0 helpful votes
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PayPal Disappeared
August 12, 2017

Operator made PayPal appear again.

I don't know why this box requires me to write 100 characters. I should not do so.

Date of experience: August 9, 2017
Pakistan
1 review
0 helpful votes
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Great team, had a bad experience once but team covered up well. Thank you for helping me out.
Thank you very much for saving my remaining days

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2017
Sri Lanka
1 review
0 helpful votes
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Grate assistance
August 12, 2017

Donna is the person i am interacted with and her/him provide grate support to my problem with withdrawal method. Thank you again and keep the grate service.

Date of experience: August 9, 2017
Sweden
1 review
0 helpful votes
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Best support ever
August 9, 2017

Very good support and fast helping. Very kindly support so I like works freelancer the always make me life easy

Date of experience: August 9, 2017
New Jersey
1 review
0 helpful votes
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Very understanding to noobs
August 9, 2017

They were patient to new user (noobs) to the site and understanding of what I was trying to accomplish. We resolved the issue within matters of minutes. Thanks.

Date of experience: August 9, 2017
India
1 review
0 helpful votes
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Great Support
August 9, 2017

Freelancer team support is relay awesome quick replay... great support thanks you guys good job... i have quick question on my mined they respond quick

Date of experience: August 9, 2017
Colorado
1 review
1 helpful vote
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Great customer service
August 9, 2017

This person is so nice and instructed me thoroughly in how to work with my issues because of my transaction fraud

Date of experience: August 9, 2017
VE
1 review
1 helpful vote
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Great service!
August 9, 2017

Super fast, efficient and very kind, i don't have any complaints about the service.

-Freddy Gonzalez

Date of experience: August 9, 2017
New Jersey
1 review
0 helpful votes
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Real quick assistance
August 9, 2017

I needed to cancel a contest as it was not getting enough entries, I was given a free featured listing at first and then when I needed to cancel it, Josie helped me out real quick.

Date of experience: August 9, 2017
India
1 review
0 helpful votes
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Excellent Help
August 9, 2017

I am very happy everytime i contact with freelancer for any concern, every time i feel great experience.

Date of experience: August 9, 2017
Bangladesh
1 review
0 helpful votes
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All things good without Bid quality option, I am afraid, I just notice that my bid quality score is decreasing day by day where I am putting unique contents based on project requirements and getting enough new projects.

Please make a video instruction about bid quality score, that will help existing worker and new worker to keep the score high.
Thanks

Date of experience: August 9, 2017
Australia
1 review
0 helpful votes
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Query on deletion fees.
August 9, 2017

Fast chat time response - my issue was quickly understood and resolved within minutes by way of a credit.

Date of experience: August 9, 2017
Mexico
1 review
0 helpful votes
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Heavenly Patient
August 9, 2017

Jossie was very patient and explained everything very clearly to me. I liked how I was attended and I'm very satisfied.

Date of experience: August 9, 2017
TW
1 review
0 helpful votes
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Anto B., very helpful
August 9, 2017

Very fast response.
Very clear explanation.
I would like to thanks him.

I have just waited a very short time.

Date of experience: August 8, 2017
Chile
1 review
0 helpful votes
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Username change
August 9, 2017

Excellent care and response to the problem presented. I needed to change my username and I could not do it through the site. Cyrill solved my problem and I was satisfied.

Date of experience: August 8, 2017
Philippines
1 review
0 helpful votes
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Excellent support, better project received. Everything seems fine. Thanks Freelancer for this opportunity.

Date of experience: August 8, 2017
India
1 review
0 helpful votes
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Awesome support by Antoinette B
August 9, 2017

It was good talking to him as he understood what i wanted, he did a good job for me.

Thanks for the support.

Cheers

Vijay

Date of experience: August 8, 2017