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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The best assistant you can desire. She quickly find the right freelance for me and she gave me all the informations I needed. Special.
Superb support, I am very happy with support 5***************************************
Thanks Lots
Harpreet singh
Josie G. Is very nice person giving you all the support you need. Definitely recommend it!
Kayla B. Is very awesome in his profession, He/She helped me very well, He/She Assisted me very well. A+ A+ A+
She is very cooperative person she solve my issue I really thanks to her and I appreciate her effort thank you so much :)
Very fast support team.
I'm very satisfy with support team.
They are very kindly and they always provide correct answers.
I've worked on freelancers for about a year.
My problem was solved in a very professional manner by Jade D. In just a couple of minutes. Thanks for your help!
I have experieced a really great job here in freelancer, easy, well done. Looking forward to have a more projects here.
I have too many queries and he has fixed in short time. He is great and excellent. He has provided 100% support. I am happy with service
Taking test. Had computer glitch & lost test. Spent some time getting test back. Failed because of time expired. Freelancer fixed me up with a credit so that I could retake for free. Very accommodating support officer, (Josie) and prompt assistance.
Although, as do most app issues, it took some time to explain what had happened, I was extremely satisfied with the respons and believe the help system - on this one time I've used it - is one of the best.
Everything is ok. I received a warning email from freelancer.com. I know why, i just wanted to explain and to be sure there are no account closing. Kayla B helped understand the situation
Thank you kayla. B for assisting me with my payment issues, I appreciate the professional way you answered all my questions. Keep it up
Antoinette B. Was helpful not only in explaining what i needed to do in order to extend my contest but also sent me to the links to hire my designer.
I have a issue and this agent really help me out within a short time! I am really happy with his service.
The support at freelancer.com is awesome. They helped in escalating my issue to there there engineering team.
I've reliably found extremely helpful work even in niche software development quickly and easily through Freelancer. I couldn't ask for better help matching me with employees.
I had approach sandra for a checking on a freelancer which asking me to do a payment out of freelancer, and sandra has doing her job very well to instruct me not to make any payment and also checking the profile of the freelancer.
She has doing it professionally and I appreciate it!
Very helpful and informative. Assisted all that I needed and was really nice. Glad I had a good conversation.
The assistance was fast and clear. Very polite also. Thank you for the help, everything is clear now.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

