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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Very nice!
August 11, 2017

The best assistant you can desire. She quickly find the right freelance for me and she gave me all the informations I needed. Special.

Date of experience: August 10, 2017
India
1 review
0 helpful votes
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Suberb
August 11, 2017

Superb support, I am very happy with support 5***************************************

Thanks Lots

Harpreet singh

Date of experience: August 10, 2017
North Macedonia
1 review
0 helpful votes
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Josie G. Is very nice person giving you all the support you need. Definitely recommend it!

Date of experience: August 10, 2017
India
1 review
0 helpful votes
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Kayla B. Is very awesome in his profession, He/She helped me very well, He/She Assisted me very well. A+ A+ A+

Date of experience: August 10, 2017
Germany
1 review
0 helpful votes
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For Kayla B.:
August 11, 2017

She is very cooperative person she solve my issue I really thanks to her and I appreciate her effort thank you so much :)

Date of experience: August 10, 2017
France
1 review
0 helpful votes
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Great support
August 11, 2017

Very fast support team.
I'm very satisfy with support team.
They are very kindly and they always provide correct answers.
I've worked on freelancers for about a year.

Date of experience: August 10, 2017
South Africa
1 review
0 helpful votes
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Jade D. Is great.
August 11, 2017

My problem was solved in a very professional manner by Jade D. In just a couple of minutes. Thanks for your help!

Date of experience: August 10, 2017
Philippines
1 review
0 helpful votes
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Recommended
August 11, 2017

I have experieced a really great job here in freelancer, easy, well done. Looking forward to have a more projects here.

Date of experience: August 10, 2017
India
1 review
0 helpful votes
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100% SATISFACTION WITH SUPPORT
August 11, 2017

I have too many queries and he has fixed in short time. He is great and excellent. He has provided 100% support. I am happy with service

Date of experience: August 10, 2017
Australia
1 review
0 helpful votes
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Taking test. Had computer glitch & lost test. Spent some time getting test back. Failed because of time expired. Freelancer fixed me up with a credit so that I could retake for free. Very accommodating support officer, (Josie) and prompt assistance.

Although, as do most app issues, it took some time to explain what had happened, I was extremely satisfied with the respons and believe the help system - on this one time I've used it - is one of the best.

Date of experience: August 10, 2017
MD
1 review
0 helpful votes
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Warning email
August 11, 2017

Everything is ok. I received a warning email from freelancer.com. I know why, i just wanted to explain and to be sure there are no account closing. Kayla B helped understand the situation

Date of experience: August 10, 2017
Nigeria
1 review
0 helpful votes
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Issues with my payment
August 11, 2017

Thank you kayla. B for assisting me with my payment issues, I appreciate the professional way you answered all my questions. Keep it up

Date of experience: August 10, 2017
Egypt
1 review
0 helpful votes
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Excellent
August 11, 2017

I work as Freelancer Graphic Designer and Freelancer gave me opportunity to show my work to the world

Date of experience: August 10, 2017
Hong Kong
1 review
0 helpful votes
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Help with extending contest
August 11, 2017

Antoinette B. Was helpful not only in explaining what i needed to do in order to extend my contest but also sent me to the links to hire my designer.

Date of experience: August 9, 2017
Bangladesh
1 review
0 helpful votes
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I have a issue and this agent really help me out within a short time! I am really happy with his service.

Date of experience: August 9, 2017
Nevada
1 review
0 helpful votes
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Friendly Help Desk
August 11, 2017

The support at freelancer.com is awesome. They helped in escalating my issue to there there engineering team.

Date of experience: August 9, 2017
Tennessee
1 review
0 helpful votes
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Perfect for finding workers
August 11, 2017

I've reliably found extremely helpful work even in niche software development quickly and easily through Freelancer. I couldn't ask for better help matching me with employees.

Date of experience: August 9, 2017
Singapore
1 review
0 helpful votes
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Great customer service!
August 11, 2017

I had approach sandra for a checking on a freelancer which asking me to do a payment out of freelancer, and sandra has doing her job very well to instruct me not to make any payment and also checking the profile of the freelancer.

She has doing it professionally and I appreciate it!

Date of experience: August 9, 2017
Texas
1 review
0 helpful votes
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Issue about an awarded project
August 11, 2017

Very helpful and informative. Assisted all that I needed and was really nice. Glad I had a good conversation.

Date of experience: August 9, 2017
Colombia
1 review
0 helpful votes
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Great assistance
August 11, 2017

The assistance was fast and clear. Very polite also. Thank you for the help, everything is clear now.

Date of experience: August 9, 2017