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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Amazing support from Crystal N
August 11, 2017

Had a query regarding authentication of a business credit card. Crystal sorted in one easy step and made my life so much easier. She was polite and of great assistance

Date of experience: August 11, 2017
India
1 review
0 helpful votes
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Very helpful and accurate turnaround
August 11, 2017

I got the problem resolved which I was facing since last 3 days solved within 5 minutes. Really satisfied with their services.

Date of experience: August 11, 2017
Alabama
1 review
0 helpful votes
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BEST CUSTOMER SERVICE
August 13, 2017

Sandra was very understanding and delivered results greater than I expected. She was quick and knowledgeable and was a pleasure.

Date of experience: August 10, 2017
Florida
1 review
0 helpful votes
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Great service
August 13, 2017

Sandra T was great. She helped me resolve a very important issue. And was very helpful and courteous.

Date of experience: August 10, 2017
VE
1 review
0 helpful votes
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Excellent attention
August 13, 2017

Antoniette helped me perfectly solve my two problems accurately and quickly, I had days with a desire to solve this

Date of experience: August 10, 2017
DO
1 review
0 helpful votes
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Fast and fair
August 11, 2017

Sandra was able to fix my issue without a headache as it was not fair for me. Kudos for her. Sandra was able to fix my issue without a headache as it was not fair for me. Kudos for her. Sandra was able to fix my issue without a headache as it was not fair for me. Kudos for her.

Date of experience: August 10, 2017
Serbia
1 review
0 helpful votes
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Live chat experience
August 11, 2017

I had a problem and i need some help.
Support from live chat helped me, and that was very easy.
All recommendation for Troj C.

Date of experience: August 10, 2017
Philippines
1 review
0 helpful votes
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Great and Understanding
August 11, 2017

I haven't experience winning a bid however I am really thankful for this. And I really dont know what to say but thank you for creating this site. Thank you.

Date of experience: August 10, 2017
India
1 review
0 helpful votes
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Support at freelancer.com
August 11, 2017

Josie G was of great help and my issue was sorted. She did not take time in understanding me...

Date of experience: August 10, 2017
Egypt
1 review
0 helpful votes
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Good customer service
August 11, 2017

Good customer service with a quick respond time and reference links for full information.

Thank you

Date of experience: August 10, 2017
Brazil
1 review
0 helpful votes
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Very positive mediation
August 11, 2017

I had an issue with a coder and by now Freelancer gave me a great support. Waiting to see how it will finish

Date of experience: August 10, 2017
DO
1 review
0 helpful votes
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Job was done properly
August 11, 2017

No issues with the service provided. Interviwed a few of them and selected one. Job was done properly there.

Date of experience: August 10, 2017
Bangladesh
1 review
0 helpful votes
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Best assistance
August 11, 2017

Faye C. From freelencer assisted me very nicely. I'm happy with the service.
Hope they will increase their service quality more highly.

Date of experience: August 10, 2017
VE
1 review
0 helpful votes
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Excellent Support!
August 11, 2017

The support is awesome! Very respectful and kind people. Fast response and very helpful. I'm very happy with this experience!

Date of experience: August 10, 2017
India
1 review
0 helpful votes
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Macall C. Helped me with a freelancer verified badge program and given me it with a discount as I wanted she is one of very professional in the freelancer.com support staff team and listen to freelancers request, I would highly recommend AAA+++

Date of experience: August 10, 2017
Australia
1 review
1 helpful vote
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I referred 2 relatives to join and one using my paypal account to register because he didn't have one, then freelancer limited all our accounts and frozen my financial deposit because it suspected we are related! To verify identity, one action is to hold two ID and verification code in front of a camera and take a photo. I think it is very insulting. After 7 years hiring on freelancer.com I had enough of it and I am finished with this bad company. Really bad customer service and treat customers like criminals.

Date of experience: August 10, 2017
GB
1 review
0 helpful votes
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The help i got was dealt with proficiently all questions answered... My issues were resolved concisely. Satisfied with the customer support. Thank you

Date of experience: August 10, 2017
Bulgaria
1 review
0 helpful votes
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Great site with amazing tech support
August 11, 2017

People are really friendly and understanding here! The community is nice and the jobs are realistic. The tech support here is amazing as well. I am really happy with the service!

Date of experience: August 10, 2017
India
1 review
1 helpful vote
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Peggy cleared all my doubts and also helped me to refund my amount which happened by mistake from my side. Thanks to Peggy!

Date of experience: August 10, 2017
Illinois
1 review
0 helpful votes
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Freelancer Chat
August 11, 2017

My chat today with Ralph M. Was a pleasant experience. He helped me get a refund on a charge for a project that was deleted by user.

I wish freelancer did not take their fee from the employee upfront - and instead took a fee out of the money paid by employer. It seems unfair - and was unclear to me when accepting project. I would suggest putting a secondary accept screen with the charge. Or maybe it was there and I didn't notice - I was completely unaware that the fee would be charged to my account. And in turn my bank account went negative and incurred overdraft fees. Thank you for helping me resolve this and letting me know how to understand the process more.

Date of experience: August 10, 2017