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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Jon D.
August 14, 2017

Jon D. From support did a great job helping me and his English was perfect! Very respectful guy! Was very satisfied with his help.

Date of experience: August 12, 2017
Philippines
1 review
0 helpful votes
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Great Agent
August 14, 2017

Troy C. Is such a great agent. He check first what's best for both employer and employee. Then he do the action immediately. I'm so happy with his service.

Date of experience: August 12, 2017
Mohosin m.
Bangladesh
1 review
0 helpful votes
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Awesome support.
August 14, 2017

It's really awesome. They solved it within a couple of minutes. I am completely satisfied. Thank you so much.

Date of experience: August 12, 2017
Uruguay
1 review
0 helpful votes
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Roxanne <3
August 13, 2017

Roxanne was very helpful and kind. She could sort out all of my doubts and fix an issue I had. Thank you very much <3

Date of experience: August 12, 2017
Belgium
1 review
0 helpful votes
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Chat support
August 13, 2017

Request to refund and was well handled and very well taken care of.
However, the queue to take my turn in the chatting was too long.

Date of experience: August 12, 2017
Egypt
1 review
0 helpful votes
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Amazing Customer Service
August 13, 2017

I complained that they withdraw money from my account but They have refunded the dormancy fees:)
They are very helpful and cooperative.

Date of experience: August 12, 2017
Egypt
1 review
0 helpful votes
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Refund problem
August 13, 2017

It was very nice and Brian was very helpful and fast. He helped me so much and made the refund of my project fee. He confirmed me so fast. Thanks a lot

Date of experience: August 12, 2017
Texas
1 review
0 helpful votes
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Refund request
August 13, 2017

Requested refund of project fee after unintentionally accepting project. Agent was very helpful. Refund received.

Date of experience: August 11, 2017
Philippines
1 review
0 helpful votes
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Helpful Troy
August 13, 2017

He provided me with simple instructions and I was able to follow it without difficulty. He immediately identifies the problem and was able to provide an immediate solution. Last time I experienced the same error, it was a disaster!

Date of experience: August 11, 2017
VE
1 review
0 helpful votes
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Change mi username
August 13, 2017

Customized modification of my user name in just 5 minutes.
Excelent!
With my current account is already verified

Date of experience: August 11, 2017
Ukraine
1 review
1 helpful vote
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Good reaction
August 13, 2017

Resolved my issue and refunded money. Thank you Roxanne. However Freelancer.com doesn't allow external invoices anymore. Those are sad news. Bye Freelancer...

Date of experience: August 11, 2017
AE
1 review
0 helpful votes
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Professional Roxanne
August 13, 2017

Support was great, professional attitude, fast response
I appreciate her patience and replies, she solved my issue very fast and refund was made in few minutes

Date of experience: August 11, 2017
Pakistan
1 review
0 helpful votes
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THEY CHANGE MY LIFE
August 13, 2017

I support my whole family and kid from my home :) thanks to freelancer
Im working on my home while my son playing around with me :) its like a dream :)

Date of experience: August 11, 2017
GB
1 review
0 helpful votes
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Great
August 13, 2017

I was so much in tense, but freelance online chat person help me alot and solve my problem very smoothly very positive personality, Thank you again

Date of experience: August 11, 2017
Thailand
1 review
0 helpful votes
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Quick and easy!
August 11, 2017

Like the title, quick and easy eheh got my answer clear and spot on. Thank you for a pleasant experience!

Date of experience: August 11, 2017
VE
1 review
0 helpful votes
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Very Nice Florence
August 11, 2017

=) She is very well in yor work. Florecen effectively solved the request I made, quickly and pleasantly

Date of experience: August 11, 2017
VE
1 review
0 helpful votes
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Excellent service Support Team!
August 11, 2017

Excellent support team, solved a problem I had of a purchase of a service I did not need (By my mistake). 100% attentive and professional

Date of experience: August 11, 2017
GB
1 review
0 helpful votes
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Amazing Helper
August 11, 2017

The service was great and explained well!. Helped me resolve the problem I had! Quick response than usual customer servers

Date of experience: August 11, 2017
Washington
1 review
0 helpful votes
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Very helpful!
August 11, 2017

Very supportive and helpful. That's why I will always use them. I have used the freelancer for many times for design jobs. I will recommend them to all my colleagues and friends at anytime.

Date of experience: August 11, 2017
Philippines
1 review
0 helpful votes
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Rating the experience
August 11, 2017

They have very good customer service, friendly, timely and I am satisfied with him. If I have more question, I won't hesitate to contact them again because they are good.

Date of experience: August 11, 2017