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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Fast, polite, effective
August 14, 2017

Antoinette B was polite and fast. Clarified my issue with redundant payments quickly and promised quick follow up.

Date of experience: August 14, 2017
Romania
1 review
0 helpful votes
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Very good
August 14, 2017

I had a problem with my employer and freelancer support helped me imediately with my issue, I thank Crystal this way too, she is the person assigned to help me.

Date of experience: August 14, 2017
India
1 review
0 helpful votes
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About my profile
August 14, 2017

Antoinette B.: is very good support member in your team
He resolve my issue in few min and give all answer of my ques

Date of experience: August 13, 2017
Bangladesh
1 review
0 helpful votes
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Awesome support
August 14, 2017

I was suffering pop-up notification problem. When I informed support they solved me instant. I am happy. Thanks

Date of experience: August 13, 2017
California
1 review
0 helpful votes
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Excellent support
August 14, 2017

The representative was quick to understand the issue and resolved it immediately. I was issued the refund and really appreciate the quick turnaround

Date of experience: August 13, 2017
Pakistan
1 review
0 helpful votes
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Amazing
August 14, 2017

Jon D. Is the person who dealt with me from freelancer customer support team and he turned out to be an excellent person who literally listened to my concerns and clarified the confusion.

He was a great help!

Thanks,
Jahangir

Date of experience: August 13, 2017
Pakistan
1 review
0 helpful votes
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Helpful
August 14, 2017

He was pretty helpful. He solved all my queries, but freelancer needs to change their certain strategies which can help the writers as well as the employers. They have a very vague payment system due to which i lost $130 in my very first big income which was a demotivation at the very beginning of my freelancer career. But i will continue to work :)

Date of experience: August 13, 2017
Singapore
1 review
0 helpful votes
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A great service!
August 14, 2017

As a freelancer I have had many problems or issues on my account, when I contact with them, they have been always resolved the issues soon whenever & whatever I have asked for.

I really appreciate for.

Thank you again.

Date of experience: August 13, 2017
Washington
1 review
2 helpful votes
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Terrible Company
August 16, 2017

Do not use them for any graphic needs.
Their work quality is garbage.
And even if not happy with service they keep money.

Date of experience: August 13, 2017
Germany
1 review
0 helpful votes
Follow Ural I.
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I have explain to him all of my bad experiences on the Freelancer.com and Omer have created cases for me an he give me many information for use this website about what I have to do. Thank you for everything Omer.

Date of experience: August 13, 2017
Germany
1 review
0 helpful votes
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Good experiences on Freelancer.com.
August 14, 2017

Great filtering speed.
Good support team
High leveled structure.

I think freelancer.com is the best freelancing site in the world
So it has most user number.
:)

Date of experience: August 13, 2017
South Africa
1 review
1 helpful vote
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Omer my hero
August 14, 2017

Omer saved my bacon by being understanding and making an exception for me for a new user to the website, solving my problem.

Date of experience: August 13, 2017
Michigan
1 review
0 helpful votes
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Free Trial Danger
August 16, 2017

When I joined, I guess they signed me up for the free trial for the professional membership. However, I never got anything telling me that the free trial was coming to an end, so when I got the notification that I'd sent them money I don't have, I was quite angry. I went to cancel my membership, but it only took me to the membership tier page with no option to cancel, even after I followed the instructions from the help page on how to do it. I entered into the live chat option and discussed my predicament and was refunded, which I am very thankful for since I saw no results from the professional membership in the free month. I cannot thank freelancer enough for their help and understanding.
Overall I think it's a great service if you can find jobs for yourself.

Date of experience: August 13, 2017
Malaysia
1 review
0 helpful votes
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Helpful
August 14, 2017

Im satisfied with the chat. Really helpful. For new idea, can u state a big message at your website stating about the milestone payment because it is really important for both freelancer and the employer. Thank you

Date of experience: August 13, 2017
Pakistan
1 review
0 helpful votes
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Excellent Problem Solving
August 14, 2017

He listens to the problem with calm mind then gives the well details description of the problem. I am very happy to contact him because he solved all my queries and problems

Date of experience: August 13, 2017
India
1 review
0 helpful votes
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Satisfactory support
August 14, 2017

I got what i required from Stephanie-- support agent. He/Her is very good responsive for my quarries.

Date of experience: August 13, 2017
Bangladesh
1 review
0 helpful votes
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Excellent customer service
August 14, 2017

It was really nice experience chatting with Katie. She solved my problem with a very short time and I am very happy. Katie is very helpful.

Date of experience: August 13, 2017
NL
1 review
0 helpful votes
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After mistakingly failing to cancel my trail account, I asket Katie for a reimbursement which was no problem. The problem was quickly resolved, thanks!

Date of experience: August 13, 2017
BN
1 review
0 helpful votes
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Support staff took quick action after reviewing the situation. Very much appreciated! Can't always count on freelancers but you can always count on the support staff to straighten things out!

Date of experience: August 13, 2017
California
1 review
0 helpful votes
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Jon D.
August 14, 2017

Jon D. From support did a great job helping me and his English was perfect! Very respectful guy! Was very satisfied with his help.

Date of experience: August 12, 2017