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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
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Excellent
August 15, 2017

I am fully satisfied, I have got all the information what i was searching. They are prompt to reply and kind with behave..

Date of experience: August 15, 2017
Brazil
1 review
1 helpful vote
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Perfect Roxxaneeee!
August 15, 2017

I loved her help, was very friendly, understanding and quick, it only took a few minutes!

VERY THANKS! I LOVE!

Date of experience: August 15, 2017
AE
1 review
0 helpful votes
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Very prompt customer service
August 15, 2017

Roxanne J was very helpful with my dispute and she attended the issue promptly and professionally - I am really happy for doing business with freelancer for their superior customer service

Date of experience: August 15, 2017
Bangladesh
1 review
0 helpful votes
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Really I got great help support.
August 15, 2017

First time I taken live help support, Really Awesome with instant response. Thank you Barry for your kindness help.

Date of experience: August 15, 2017
Indonesia
1 review
1 helpful vote
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Very dissappointing.
August 17, 2017

Low payment jobs & projects, too low for normal rates. How can you hope someone will make you a logo with just 10 bucks?

Not to mention the limited choice of payment methods. For example, not all people in my country (Indonesia) have the chance to own a CC. So we don't have any other option for payment. I have no issue with payment untill this year with this new rules. Payoneer also gone... Freelancer became bad to worse today... too many stricted rules for such cheap freelancing website.

Date of experience: August 15, 2017
Romania
1 review
0 helpful votes
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Kimberly was extra helpful!
August 15, 2017

Kimberly went to the great length today in helping us with setting up our new business account. We are very grateful for all her help!

Date of experience: August 15, 2017
Pakistan
1 review
1 helpful vote
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Freelancer Support
August 15, 2017

Great support from Barry!
I would highly recommend him.
A+++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: August 15, 2017
Australia
1 review
0 helpful votes
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Learning process
August 15, 2017

Had some initial difficulties and frustrations with service, however support staff worked through with me and were helpful that turned into a positive experience making me feel more inclined to explore using their service further rather than quitting on the idea straight up.

Date of experience: August 15, 2017
India
1 review
0 helpful votes
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It was very responsive and easy smooth conversation experience ever. Thanks, Antoinette B. It was nice talking to you.

Date of experience: August 15, 2017
Spain
1 review
0 helpful votes
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Devolver dinero de hito
August 15, 2017

Pensaba que no me habían devuelto el dinero de un hito pero no me di cuenta de la devolución del dinero y está todo correcto.

Date of experience: August 14, 2017
BA
1 review
0 helpful votes
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Bid score
August 15, 2017

Josie answered everything i asked and was accurate and fast with her responce. Was a pleasure to work with her.

Date of experience: August 14, 2017
Cambodia
1 review
3 helpful votes
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They are a totally scam platform. First they blocked my account for 2 weeks and told me that they will lift the suspension after 2 weeks. I patiently waited 2 weeks and then asked them to lift the suspension. They they refused and tell me that they got a complain from a certain client. I contacted with that client and asked him if he complained. He told me that he didn't. So their support told me lie. After 1/2 days they closed my account. I have about $1000 in my account and they steal it by closing the account. STAY AWAY FROM THIS SCAM WEBSITE

Date of experience: August 14, 2017
Egypt
1 review
0 helpful votes
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Excellent service man.
August 15, 2017

He provided me a 5 stars service. You would be lucky if he was your online support man.
I'd give him 6 stars if there were 6 stars.

Date of experience: August 14, 2017
Philippines
1 review
0 helpful votes
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Quick response and solution
August 14, 2017

I contacted support to inquire about a possible error in my trial membership. I was expecting to receive a lot of troubleshooting questions and be asked to send screenshots as some support staff would but not Freelancer (esp. Matthew T.). He gave me a very brief clarification and we were able to resolve the issue in a jiffy. Best support I've received so far. Just made me more convinced to be a paying customer of Freelancer.

Date of experience: August 14, 2017
Singapore
1 review
0 helpful votes
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Dispute with Freelancer Work Quality
August 14, 2017

Excellence service provided by Mr. Donald G. Even though the issue couldn't be resolved, Mr. Donald has been by our side giving us advice on the alternatives step that we can go on with

Date of experience: August 14, 2017
Mexico
1 review
0 helpful votes
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Kind and helpful
August 14, 2017

Donna was very kind and helped me a lot.
She gave a solution instantly. I am very satisfied.
Five stars.

Date of experience: August 14, 2017
Ukraine
1 review
0 helpful votes
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Good service
August 14, 2017

Freelancer.com have very good service and personal. Recomend this service for all freelancers and profesional. They create really decent and helpfull site

Date of experience: August 14, 2017
India
1 review
0 helpful votes
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Good
August 14, 2017

I am very glad to talk with Crystal.He give me answer all of my question and have patience also with e i take alot time but he help me till end

Date of experience: August 14, 2017
Ukraine
1 review
0 helpful votes
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Voice calls questions
August 14, 2017

The support representative was helpful and responded fast, information provided was helpful and relevant.

Date of experience: August 14, 2017
Spain
1 review
0 helpful votes
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Rápida y servicial
August 14, 2017

Brenda me ha atendido con mucha educación.
A pesar de yo no tener muy buena expresión en inglés, me ha entendido a la perfección y ha hecho todo lo posible por ayudarme.

Estoy muy satisfecha

Date of experience: August 14, 2017