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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Customer Service
August 17, 2017

I received excellent customer service from Antoinette B. Could not have been better. She was knowledgeable, courteous, and quick. She resolved my issue to my complete satisfaction.

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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Thank you Jon!
August 17, 2017

The Customer Service Tech helped with everything I asked for. I am completely satisfied with his help! Than you so much!

Date of experience: August 16, 2017
Egypt
1 review
0 helpful votes
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Thank you so much for the help
August 17, 2017

I would really like to thank "Antoinette B" for the help. All my questions were answered with perfect explanation. I really appreciate the effort.

Date of experience: August 16, 2017
MD
1 review
0 helpful votes
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I asked for a manual transfer of my money from Freelancer even if the withdrawal was set for the next 2 days. Without further due, Sandra went on to help me out, and she was kind enough to let me know she was working on it after just 3 minutes of wait, while other agents in my experience waited 10 minutes without saying anything. I really think that Freelancer.com should hire a lot more good people like Sandra T.! Please give her a raise. And Sandra, thank you and I hope you continue to be as kind with other Freelancers during your experience on this job. Good luck.

Date of experience: August 16, 2017
Egypt
1 review
0 helpful votes
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Helpful
August 17, 2017

It was clear and helpful yet it was a little slow but that's fine maybe it's a connection problem...

Date of experience: August 16, 2017
PS
1 review
1 helpful vote
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Great support team
August 16, 2017

It was a wonderful experience to work with you
You have a nice support team fast and honest
Thanks alot

Date of experience: August 16, 2017
India
1 review
0 helpful votes
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I'm so thankful
August 16, 2017

I was cheated by an employer. He accepted my bid and deleted the project. I'm really thankful to the kindful person I talked to. He helped me and made me completely satisfied. I'm so thankful to him.

Date of experience: August 16, 2017
Bangladesh
1 review
0 helpful votes
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Just like to say - "WoW!" support from Freelancer.com. One of the Best Support from Ralph M. Much helpful and provided instant support. Really grateful to him also must Freelancer.com.

Date of experience: August 16, 2017
Canada
1 review
0 helpful votes
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Awesome refund delay
August 16, 2017

You are really a professional team, I was charged by mistake twice and after contacting the support, I was refunded 2mn later more faster than Speedy Gonzales. Thank you guys.

Date of experience: August 16, 2017
Philippines
1 review
0 helpful votes
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Good
August 18, 2017

Agent was good. She doubted me at first when I raise my issue but glad that she believed me in the end when I provide her the screenshot.

Date of experience: August 16, 2017
Poland
1 review
0 helpful votes
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New freelancer support
August 16, 2017

Peggy R. Was a huge help! I was suspecting, that maybe the project is not clean, but she helped me, how to secure myself, not to work for anyone for free. Im really thankfull, probably she spared me lots of hours of "free work". I am new on this site, and i was insecure, but the method is much more clear! High five to Peggy, thanks a million!

Date of experience: August 16, 2017
India
1 review
0 helpful votes
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I had a bad experience with one of the freelancers. And they promptly processed refund of my amount. Their support team is also well trained to help clients.

Thanks,

Date of experience: August 16, 2017
Singapore
1 review
0 helpful votes
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Refund of a contest
August 18, 2017

It was great initially I was talking to the support and the chat ended abruptly I was extremely broken I thought people were trying to scamming me. I contacted support again and everything was rectified.

Date of experience: August 15, 2017
MD
1 review
0 helpful votes
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Very kind, awesome resolver
August 16, 2017

Kayla provided the kind service to me.
I am really satisfied with your solution. You are very kind and professional.

Date of experience: August 15, 2017
Egypt
1 review
0 helpful votes
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Perfect and quick reply
August 15, 2017

The support agents were very great and helpful. They were responding very quickly and giving details for any inquiry. Thank you very much for that

Date of experience: August 15, 2017
NL
1 review
0 helpful votes
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Great Support
August 15, 2017

Really very help ful and good support you save my life. Ys you are able for 1000 star.
I am very happy through your support i am facing this issue last four month. But at the end you reslove it
Once again thanks man

Thanks

Date of experience: August 15, 2017
Pakistan
1 review
3 helpful votes
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I am an old Freelancer with Freelancer.com. Though freelancer is providing a lot benefits to it's users but Freelancer.com is Money Eating Engine. Their vision is only to Earn Money through good or bad, not with the vision of helping the community.

I did a project with an Employer (client name is hidden due to privacy agreement) on a project. She released a payment for the project. We delivered them the project and after sometimes, it was observed that payments in my account are locked total of $2400. I received an Email from Freelancer that it will be unlocked if dispute is resolved in your favor.

I kept following up with their support and they said that we are waiting for employer to resolve matter with their account. After some days I received email from employer stating that dispute is done in Freelancer.com favor and she didn't want to contact me or Freelancer anymore because she said I am done. Now where is that MONEY? In Freelancer.com SCAM BOX?

This is not the first time. If employer make a charge back, and freelancer does the dispute and inform their freelancer only once that dispute is being handled. But later we never know even if dispute is won in Freelancer.com favor they never inform you and keep that amount with them. This is their best strategy to screw the users and they talk about Terms and Conditions. Unfair ways. I am waiting for their final response and later I am going to lodge a complaint against Freelancer.com scam to cyber crime agencies in Australia.

My ticket is #AYS-467-******* for reference.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2017
Ukraine
1 review
1 helpful vote
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Great service
August 15, 2017

Dana helped me a lot in solving all existing problems. She is a true professional. I asked the questions for a long time and she patiently answered them. Thank you so much

Date of experience: August 15, 2017
Romania
1 review
0 helpful votes
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Problem with profile
August 15, 2017

Very helpful sugestions and stay with me some time to finish the problems! Keep it this way and I hope that in the future when I have problems to help someone as capable

Date of experience: August 15, 2017
AE
1 review
0 helpful votes
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Amazing support from freelancer
August 15, 2017

Great support team service from freelance website, understand the client issue, quick response and very professional team.

Date of experience: August 15, 2017