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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Awesome support
August 17, 2017

Was grateful for the accommodating and professional support. Thank you very much! Till next time. More power to your team! Keep it up!

Date of experience: August 17, 2017
Malaysia
1 review
2 helpful votes
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When they restrict your account you cannot withdraw your money and cannot bid on projects. The only way they will lift the restriction is when the complainer contact them and tell them the issue is resolved.
This means your money will stuck there for months if the complainer is travelling for months.

Date of experience: August 17, 2017
Portugal
1 review
0 helpful votes
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Great costumer support agent!
August 17, 2017

One of the best agents I've gotten so far, took the problem serious, didn't go around talking about other stuff and solved my problem within 10 minutes. Excellent agent, give her a raise please!

Date of experience: August 17, 2017
Georgia
2 reviews
0 helpful votes
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Great tech support
August 17, 2017

Kimberly R. Was very nice, patient and personable. Had a problem with over payment (sent 2 instead of one) of a milestone (new user) so i didn't understand it completely. But, on a chat we got to the heart of it and they refunded my overpayment immediately. It was obviously a mistake and they got that. Thank you!

Also, very pleased with my work and experience with FL would refer and use them again

Date of experience: August 17, 2017
Romania
1 review
0 helpful votes
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Money refund from freelnacer.com
August 17, 2017

I have received a full refund from freelancer.com, fees paid by mistake.
Excellent support from Crystal N, I am very satisfied with the service.

Date of experience: August 17, 2017
Germany
1 review
0 helpful votes
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Recruiters really very helpful
August 17, 2017

You can really find any type of help you need on freelancer. But while working with some freelancers can be difficult, the recruiters of the freelancer team can help to get you smoothly through the project. I am very happy with their services!

Date of experience: August 17, 2017
Ukraine
1 review
0 helpful votes
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Thanks
August 17, 2017

Today a pleasant assistant Kimberly helped me to clarify some questions on the organization of freelancer.com.

Date of experience: August 17, 2017
Tunisia
1 review
0 helpful votes
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Great help from Kayla B
August 17, 2017

Kayla B was every helpful, made everything easier. That is what we need.
She was very easy going and found a solution right away.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
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Chat with Kayla B.
August 17, 2017

She was very helpful over the chat and guided me well with my concern.
I am happy with the way she handled my issue.

Date of experience: August 17, 2017
Bangladesh
1 review
0 helpful votes
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Help About Freelancing
August 17, 2017

I am satisfied with his help. I have got all my answers clearly. Thanks a lot...

Date of experience: August 17, 2017
Ireland
1 review
0 helpful votes
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Perfect
August 17, 2017

Katie was very helpful and prompt in replying. I had a very nice experience and the issue was resolved without any hassle.

Date of experience: August 17, 2017
Australia
1 review
0 helpful votes
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Provided a great recommendation
August 17, 2017

Stella provided very quick and helpful advice and recommended a freelancer who was an excellent fit for my project

Date of experience: August 17, 2017
GB
1 review
0 helpful votes
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Crystal assistance
August 17, 2017

Very professional, answered all my issues thoroughly and resolved all questions I had. I left the conversation much happier than when I started.

Date of experience: August 17, 2017
Kenya
1 review
0 helpful votes
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Proof of Address Documents
August 17, 2017

Kayla B. Was very patient and understanding, Communication was fluent that I was able to understand what was needed for verification.

Date of experience: August 17, 2017
Nevada
1 review
0 helpful votes
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All Issues Resolved
August 17, 2017

I had a word with Brenda A. Over my issues. I got full and quick support of my queries.

It was good experience to work with her.

Date of experience: August 16, 2017
District of Columbia
1 review
0 helpful votes
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NICE support
August 17, 2017

It was satisfying support and cooperation from freelancer support team agent. Kendra.
Really happy to seek support from freelancer support team

Date of experience: August 16, 2017
India
1 review
0 helpful votes
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Amount deduct from my account
August 17, 2017

Regarding to experience, experience was good, troy(freelancer chat assistant) understand my situation and assured me that my issue will resolve in 5-10 days. So thanks troy again to understand my situation and tried to resolve it

Date of experience: August 16, 2017
New Jersey
2 reviews
0 helpful votes
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Customer support
August 17, 2017

Jon was extremely helpful on my first day on the site, responded quick and told me how to prevent running into the same problem in the future.

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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Good experience
August 17, 2017

My problem was solved quickly with great care. The customer service agent quickly solved my problem and I didn't have to repeat myself.

Date of experience: August 16, 2017
Philippines
1 review
0 helpful votes
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Happy customer!
August 17, 2017

I had a problem with online credit card theft, The bank canceled my old credit card - and I had to apply for a new card. At the same time, by accident, one of my contest got blocked, and I since I couldn't use my card to unblock my contest, I was stuck! After contacting the customer service, and chatting with Troy C, I was surprised how easy and fast the response was - within a few minutes - they understood my situation, and unblocked my contest. I didn't expect that. I expected an annoying customer service operator that would not understand my situation, but it was the opposite. Thanks a lot!

Date of experience: August 16, 2017