Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
Follow Thuong L.
Unfollow Thuong L.
Share Review
Report Review

I am very satisfied
August 18, 2017

I am very satisfied about the way this supporter solve my problem, very quickly. I appreciate you supporting me at the chatting.

Date of experience: August 18, 2017
Philippines
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Share Review
Report Review

Kayla is providing excellent customer service. Very helpful and approachable. She always makes sure to answer all my questions. Thank you so much. I am happy to be part of the Freelancer.com family. Have a great day to all.

Date of experience: August 18, 2017
France
1 review
0 helpful votes
Follow Ghaylan A.
Unfollow Ghaylan A.
Share Review
Report Review

Great Customer Service from Kayla B.
August 18, 2017

Great Customer Service from Kayla B.
Very patient and gives answers as needed.
That's the kind of people that make my experience with freelancer.com a really nice experience.

Date of experience: August 18, 2017
Viet Nam
1 review
0 helpful votes
Follow Anh T.
Unfollow Anh T.
Share Review
Report Review

The support is good
August 18, 2017

She was patient, helpful and nice. We came to the necessary solutions available for my case. It's pleasant chatting to her.

Date of experience: August 18, 2017
RU
1 review
0 helpful votes
Follow Vladislav K.
Unfollow Vladislav K.
Share Review
Report Review

Support Kayla B.
August 18, 2017

From my card was withdrawn $ 30. And although no return was envisaged, Kayla helped me very much. So I want to thank her for it.

Date of experience: August 18, 2017
Nigeria
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

Excellent Servicing
August 18, 2017

I really appreciate the service of the customer care guys. Right on time and saved me all the undue stress I had been having all day in less than five minutes. Amazing.

Date of experience: August 17, 2017
California
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Share Review
Report Review

Service I received was faultless
August 18, 2017

I contacted the helpdesk to rectify an error I'd made. Antoinette was great, totally professional, quick to respond and so very helpful.

So thankful!

Date of experience: August 17, 2017
GB
1 review
0 helpful votes
Follow Saed A.
Unfollow Saed A.
Share Review
Report Review

I was messed up on my project and I got great help from customer service agent called Miss Kendra, she was very helpful and she knew what to do and was patient with me, thanks Kendra

Date of experience: August 17, 2017
Arizona
1 review
0 helpful votes
Follow Brittany S.
Unfollow Brittany S.
Share Review
Report Review

Two very enthusiastic thumbs up
August 18, 2017

Antoinette was great. Helpful and quick. I called regarding a financial issue. She was understanding, informative and able to assist me with all aspects related to my issue.

Date of experience: August 17, 2017
Washington
1 review
0 helpful votes
Follow Arturo A.
Unfollow Arturo A.
Share Review
Report Review

I was having some problems changing my Membership´s kind and payment method. But this kind lady help me out with all the difficults i had with the automatical system renewal options

Date of experience: August 17, 2017
Canada
1 review
0 helpful votes
Follow Karena A.
Unfollow Karena A.
Share Review
Report Review

Ms
August 18, 2017

Quick, Understanding, established rapport immediately and solved the problem quickly I do not type well so try not to day too m, uch just tryping to leave enough characters. Hate to type so this is not fun

Date of experience: August 17, 2017
Belgium
1 review
0 helpful votes
Follow Jochum B.
Unfollow Jochum B.
Share Review
Report Review

Great Support!
August 18, 2017

I've got great support from Roxanne! Fast and satisfying and all my questions got answered. Thanks a lot!

Date of experience: August 17, 2017
Bangladesh
1 review
0 helpful votes
Follow Rezaun N.
Unfollow Rezaun N.
Share Review
Report Review

Awesome
August 18, 2017

Its was awesome. They are nice. They are very friendly. They are help me a lot. They are support me. I really like it.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow AMan k.
Unfollow AMan k.
Share Review
Report Review

Very helpful
August 17, 2017

She was very helpful and guided me patiently with my queries and solved my payment issue with my incomplete project.

Date of experience: August 17, 2017
Georgia
1 review
0 helpful votes
Follow nick k.
Unfollow nick k.
Share Review
Report Review

Helping a bear
August 17, 2017

Needed help with paypal verification. Donna helped me really fast, I understood what I had to do and how within a seconds, thanks to her.

Date of experience: August 17, 2017
Mexico
1 review
0 helpful votes
Follow jorge a.
Unfollow jorge a.
Share Review
Report Review

Good service
August 19, 2017

Good service and friendly, just took too long to respond
From there on but everything was fine, help me with my doubts

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow Tanuj K.
Unfollow Tanuj K.
Share Review
Report Review

Great Experience with Faye
August 17, 2017

Freelancer support is good for us and many thanks to Faye specially for his service. Freelancer services and all is admirable.

Date of experience: August 17, 2017
Pakistan
1 review
0 helpful votes
Follow Bushra Z.
Unfollow Bushra Z.
Share Review
Report Review

Wonderful as always
August 17, 2017

Dana helped me through the issue and guided me well. Professional, friendly and kind. Freelancer has one of the best support services and they actually put every effort in resolving your issue.

Date of experience: August 17, 2017
Cambodia
1 review
0 helpful votes
Follow Mehedi H.
Unfollow Mehedi H.
Share Review
Report Review

Password Problem
August 17, 2017

I asked him to change my password. He helped me to successfully change it. Thank you very much. I appreciated his service.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow Suresh v.
Unfollow Suresh v.
Share Review
Report Review

Excellent support
August 17, 2017

I have got excellent support form support team. They resolved my issue with in minutes. Thanks for your support.

Date of experience: August 17, 2017