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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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On time support
November 14, 2024

I got a on time support and closed the concern within a same chat.

Date of experience: November 3, 2024
India
1 review
0 helpful votes
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Lyndon S. Was very active and helpful
November 14, 2024

Very satisfied with the support that Lyndon S. Gave.

Date of experience: November 3, 2024
India
1 review
0 helpful votes
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Professional and very helpful
November 13, 2024

Angie not only solved my problem but also ensured further immediate actions towards which was beyond expectation. Thank you Angie, you've been extremely helpful and I really appreciate you for the help.

Date of experience: November 3, 2024
India
1 review
0 helpful votes
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Amazing customer support by Angie
November 13, 2024

I got scammed on a project. I didn't receive any money moreover my account showed negative balance. I thought I had lost all my money. But thanks to Angie who helped me out a lot.

Date of experience: November 3, 2024
Turkiye
1 review
0 helpful votes
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Jaycee L.
November 13, 2024

A great person helped me with my problem without hesitation and was very fast and polite in her responses to my questions

Date of experience: November 2, 2024
District of Columbia
1 review
0 helpful votes
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Chat with Angie
November 13, 2024

I had an excellent experience with the support team( Angie)!. She is attentive, professional, and went above and beyond to address my concerns promptly. It's refreshing to receive such efficient and friendly service. Thank you for making the process smooth and hassle-free.

Date of experience: November 2, 2024
India
1 review
0 helpful votes
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Fantastic support by Olivia
November 12, 2024

Olivia was super helpful, she understood my situation and gave me appropriate solution for my problem.

Date of experience: November 2, 2024
South Africa
1 review
0 helpful votes
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Professional and user-friendly
November 12, 2024

Olivia is most helpful in answering questions and tending to concerns!
Freelancer is a wonderful place to explore work opportunities relating to one's fields of interest, expertise, passions and skills. It has opened many doors for me and revealed new avenues of remote project work that I may never even have considered had I not discovered Freelancer!

Date of experience: November 2, 2024
Malaysia
1 review
0 helpful votes
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Refund request
November 12, 2024

Xavier B.(Freelancer Support) is really helpful with my refund request.

Date of experience: November 1, 2024
Bangladesh
1 review
0 helpful votes
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Exceptional Support from Xavier B.
November 12, 2024

I recently had the pleasure of working with Xavier B. From the support team, and I couldn't be more impressed. From the moment I reached out, Xavier was attentive, knowledgeable, and genuinely committed to resolving my issue. He took the time to listen to my concerns and provided clear, effective solutions. His professionalism and patience made a challenging situation much easier to handle. I highly recommend Xavier for anyone needing support—his dedication truly sets him apart!

Date of experience: November 1, 2024
Nigeria
1 review
0 helpful votes
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Freelancer Live Chat
November 11, 2024

Criselda was very helpful. Even though the whole discussion seemed not to be making much Sense at the start, eventually she helped me resolve the issue

Date of experience: November 1, 2024
India
1 review
0 helpful votes
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Concern about my funds
November 11, 2024

With good conversation with Criselda, I get my solution and answer of my question. Criselda help a lot.

Date of experience: November 1, 2024
Pakistan
1 review
0 helpful votes
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Quick Chat
November 11, 2024

The issue was understood and promptly resolved by the Freelancer support team.

Date of experience: November 1, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer Account Help Brother
November 11, 2024

Danette O's brother is the ultimate supporter, always cheering her on and believing in her dreams. Whether it's a big game, a performance, or an important presentation, he's there, offering words of encouragement and a shoulder to lean on. His unwavering faith in her abilities boosts her confidence, pushing her to strive for greatness. He celebrates her victories with genuine joy and helps her navigate setbacks with practical advice and emotional support. Danette knows that having such a dedicated supporter makes all the difference in her journey, and she cherishes their bond, grateful for his constant presence in her life.

Date of experience: October 31, 2024
Yemen
1 review
0 helpful votes
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You are experiencing an issue where the description of some projects is automatically removed when trying to publish them on the "Freelancer" platform. Despite following the site's guidelines, the description is deleted without any clear notification or explanation. This issue hinders the project publishing process and affects your ability to effectively communicate with potential freelancers.

Date of experience: October 31, 2024
Tunisia
1 review
0 helpful votes
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Olivia was very helpfull
November 10, 2024

She helped me to refund the amount I got very fast

Date of experience: October 31, 2024
Germany
1 review
0 helpful votes
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Support regarding Withdrawal Request
November 10, 2024

Olivia was very helpful and explained everything in detail, which helped me out a lot.

Date of experience: October 31, 2024
California
1 review
0 helpful votes
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Bye Freelancer
November 10, 2024

I couldn't get jobs. I had to pay for a service that didn't generate any profit for me. To delete the account I had to go to support because the process through the platform doesn't work. But, Magenta, the support person made the request to me.

Date of experience: October 31, 2024
Bangladesh
1 review
0 helpful votes
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Thank You For Your Exelent Support
November 10, 2024

Very nice and efficient prompt support, she gave me a great solution.

Date of experience: October 30, 2024
Thailand
1 review
0 helpful votes
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Solve the failed card authentication.
November 10, 2024

First of all, at the card authentication page I added the amount that deducted from my account but the system said failed 3 times and I can't continue the authentication process. Then I asked to the support and agent Magenta replied. She checked the processes and asked my transactions detail and last 4 digits of my card. I gave to her the require information and she made the authentication manually. Now my card is authenticated and the process took about 5 to 10 minutes. I am satisfied that my case is solved and thanks to agent Magenta.

Date of experience: October 30, 2024