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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I really enjoyed the service, very understanding.Olivia was able help me to sort the issue that has been a major concern for me for the past 2 months.

Date of experience: November 7, 2024
India
1 review
0 helpful votes
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Refund
November 17, 2024

It was good and fast resolution of my problem by Magenta s.

Date of experience: November 7, 2024
Nicaragua
1 review
0 helpful votes
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Information
November 17, 2024

Information was clarified and I was grateful for the support provided by Criselda, very kind in everything

Date of experience: November 6, 2024
GB
1 review
0 helpful votes
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Great service
November 16, 2024

Quick response to my query, all resolved very efficiently. Thanks Magenta

Date of experience: November 6, 2024
Mauritania
1 review
0 helpful votes
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My plus membership
November 16, 2024

Angie was a helpful person, she support me and guide me by professional way

Date of experience: November 6, 2024
Australia
1 review
0 helpful votes
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Angie was very helpful
November 16, 2024

She was patient and took her time to understand my issue and to proffer solutions

Date of experience: November 5, 2024
Pakistan
1 review
0 helpful votes
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Exceptional Experience with Preferred Freelancer Support!

Being part of the Preferred Freelancer program has been a game-changer for my freelancing career! The level of support I receive from Jonny is truly exceptional. The support team is incredibly responsive and knowledgeable, always providing clear solutions and guidance whenever I need assistance. They make sure that all my queries are addressed promptly.

Date of experience: November 5, 2024
Mexico
1 review
0 helpful votes
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Problem that policies do not apply.
November 15, 2024

Jhay R. Resolved my inconvinient, althoug the policies do not apply, they where comprehensive.

Thanks

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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Refund Credit Card Deposit
November 15, 2024

Was assisted very quickly by Jhay. R, he asked all the relevant questions and quickly processed my request without any issues.

Date of experience: November 5, 2024
Serbia
1 review
0 helpful votes
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Russell V
November 15, 2024

I am satisfied with support provide and leading through the process. Thanks!

Date of experience: November 5, 2024
Viet Nam
1 review
0 helpful votes
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Very professional and friendly!
November 15, 2024

I feel secure when using this platform. Thank you!

Date of experience: November 5, 2024
Botswana
1 review
0 helpful votes
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Bid Highlight
November 15, 2024

I am pleased to have been assisted by Andrei M on the above subject. Andrei was very professional and patient attending to my concerns. It was very satisfying to interact.

Date of experience: November 5, 2024
VE
1 review
0 helpful votes
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Smooth communication
November 15, 2024

Great experience, straight to the point, timely chat flow, clear instructions, just great!

Date of experience: November 4, 2024
VE
1 review
0 helpful votes
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Excellent service, very friendly
November 15, 2024

Professional and friendly, straight to the point. Nice guy

Date of experience: November 4, 2024
South Africa
1 review
0 helpful votes
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Incorrect invoicing on Membership
November 14, 2024

After FREE trial I was incorrectly billed for Membership wish I did not opt for. After numerous email the matter was resolved finally by Jayce L. Freelancer.com Support Team.

Date of experience: November 4, 2024
India
1 review
0 helpful votes
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Customer support with Macy
November 14, 2024

It was really good, though my problem wasn't a big one, Macy was quite polite and patient and considerate on her end. She tackled my problem really well and had me reach a satisfactory outcome after the chat.

Date of experience: November 4, 2024
Australia
1 review
0 helpful votes
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Magenta S.
November 14, 2024

Thumbs up, very helpful. Magenta did help in no time.

Date of experience: November 4, 2024
Pakistan
1 review
0 helpful votes
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Job marked as In complete
November 14, 2024

Magenta was really helpful with the problem, Thank you!

Date of experience: November 4, 2024
Pakistan
1 review
0 helpful votes
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Magenta is good customer supporter
November 14, 2024

Magenta is very good communicated skill and she give 100% to support my issue & challenges and she deal just brilliant.

Date of experience: November 4, 2024
India
1 review
0 helpful votes
Follow senthil kumar boominathan N.
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On time support
November 14, 2024

I got a on time support and closed the concern within a same chat.

Date of experience: November 3, 2024