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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Its a scam platform!
November 22, 2024

Its a complete scam platform. They closed my account without any reason and took money which was available in my account.

Date of experience: November 11, 2024
AE
1 review
0 helpful votes
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Great experience with support
November 22, 2024

Support team is always help full and they understand properly matter and do fair with all I really appreciate it thanks

Date of experience: November 11, 2024
India
1 review
0 helpful votes
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Great Discussion
November 22, 2024

It was great discussion talking to Jonny. He helped me to understand regarding the SLA

Date of experience: November 11, 2024
India
1 review
0 helpful votes
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Great!
November 22, 2024

Great support from the team. Happy for this experience and support

Date of experience: November 11, 2024
Florida
1 review
0 helpful votes
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Got on-board like piece of cake
November 22, 2024

The process was really professional and sleek. Jonny guided me correctly and helped me out with my questions. My experience was tremendous.

Date of experience: November 11, 2024
Egypt
1 review
0 helpful votes
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Great work
November 21, 2024

So quick and nice, no hard communication,great work

Date of experience: November 11, 2024
South Africa
1 review
0 helpful votes
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Account deletion
November 20, 2024

Jhay R was great help.i couldn't delete an account myself his assistance was excellent. He understood the assignment straight away. My issue was resolved with less than 5 minutes.

Date of experience: November 10, 2024
France
1 review
0 helpful votes
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Dear Olivia, I wanted to take a moment to express my heartfelt gratitude for your prompt and caring assistance. Your guidance was incredibly helpful, and I truly appreciate the time you dedicated to addressing my inquiries.

Date of experience: November 9, 2024
California
1 review
0 helpful votes
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Thumbs Up Service
November 20, 2024

Xavier was able to assist me with my request quickly and professionally.

Date of experience: November 9, 2024
Egypt
1 review
0 helpful votes
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Refund issue for a wrong charge
November 19, 2024

Thanks a lot for helping me, it was very nice communication and I wish for you a very nice day

Date of experience: November 9, 2024
Turkiye
1 review
0 helpful votes
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Counseling with Angie
November 19, 2024

Angie was very patient and answered my question very well

Date of experience: November 9, 2024
Indonesia
1 review
0 helpful votes
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Good help
November 19, 2024

Angie so helpful for my issues. Good person and good conversation

Date of experience: November 9, 2024
Japan
1 review
0 helpful votes
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Efficient
November 19, 2024

Clear and efficient, nothing else to add
Clear and efficient, nothing else to add

Date of experience: November 8, 2024
Bangladesh
1 review
0 helpful votes
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Great Supporting team
November 19, 2024

I got the best support from the freelancer support team.

Date of experience: November 8, 2024
Pakistan
1 review
0 helpful votes
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Very Cooperative
November 18, 2024

Olivia helped and assisted me a lot regarding my issue.
Thank you so much.

Date of experience: November 8, 2024
Florida
1 review
0 helpful votes
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Olivia gave me a great atention
November 18, 2024

She told me exactly what I was needing, I am happy now

Date of experience: November 8, 2024
Puerto Rico
1 review
0 helpful votes
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Above and Beyond
November 18, 2024

Extremely happy with the support at Freelancer. They were able to sort out my account issue quickly.

Date of experience: November 8, 2024
Bangladesh
1 review
0 helpful votes
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"Danette O" kind, and responsive
November 18, 2024

I love this platform. Very quick and helpful. Everytime I got the right solution from the team members. Thank you.

Date of experience: November 7, 2024
Argentina
1 review
0 helpful votes
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Very efficient
November 17, 2024

I needed to cancel a deposit and Olivia T. Handled my issue very kindly and quickly.

Date of experience: November 7, 2024
GB
1 review
0 helpful votes
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I really enjoyed the service, very understanding.Olivia was able help me to sort the issue that has been a major concern for me for the past 2 months.

Date of experience: November 7, 2024