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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
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Incredibly helpful agents.
November 25, 2024

Agent Olivia carefully reviewed my case and went above and beyond to find a resolution for my issue. Clear communication and understanding from Olivia's side made an enitre process smooth. Thanks to their effort I will feel more confident using this platform in the future.

Date of experience: November 15, 2024
Alaska
1 review
0 helpful votes
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Olivia, was very helpful, quick, and professional.

Date of experience: November 15, 2024
Bangladesh
1 review
0 helpful votes
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Excellent Experience with Freelancer!
November 25, 2024

I recently completed a project on Freelancer and had a fantastic experience. The platform provided me with easy access to quality clients and streamlined the entire process, from project bidding to payment. Communication tools on the platform made collaboration seamless, and I appreciated the security features that ensured smooth transactions.

Freelancer has helped me expand my professional opportunities, and I would highly recommend it to other freelancers or employers seeking skilled talent.

Date of experience: November 15, 2024
Viet Nam
1 review
0 helpful votes
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Review of support in withdrawal
November 25, 2024

Today I got support from Xavier of Freelancer, he is very dedicated. His support is very helpful. I would like to thank Xavier

Date of experience: November 14, 2024
New York
1 review
0 helpful votes
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Jonny, freelancer staff, provided detailed information about the preferred freelancer's program rules and information for reminders and it was great to working with him on this process. I highly recommend the platform and excited to join the group

Date of experience: November 14, 2024
Azerbaijan
1 review
0 helpful votes
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Time of Opportunities
November 24, 2024

My professional activities (since 2006 with interruptions, officially since 2017) include classical written translation, as well as subtitling, video translation, consecutive and simultaneous translation, editing, and copywriting. I actively collaborate with various publishing houses. In the field of fiction, my experience includes translation into Azerbaijani of the work of the Turkish writer Rasim Ozdenoren "The Man Who Grows Flowers", Fakir Baykurt "A librarian with a donkey" ("Qdim Qala" publishing house). In addition, I also provide consulting services on "Career Guidance". At the Education Center "Ders Evi" where I currently work, we conduct a Career guidance test to assist teenagers in choosing the right career path. As part of this process, I have guided many teenagers in understanding their potential and provided psychological support. I also want to try myself as a voice-over artist and am going to undergo training in combating bullying in schools.

Date of experience: November 14, 2024
Bangladesh
1 review
0 helpful votes
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Excellent in all the way
November 24, 2024

I started my freelancing carrier with freelancer.com & got every support I needed.
I am very happy.

Date of experience: November 14, 2024
Portugal
1 review
0 helpful votes
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It was really nice being interviewed by Russel V. She walked me through all the perks that I would have as a verified freelancer, and solved all the questions.

Wish her all the best.

Date of experience: November 14, 2024
Australia
1 review
0 helpful votes
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Andrei M. Great service
November 24, 2024

Great service from Andrei M. Who helped organise a very difficult situation for a positive outcome.

Date of experience: November 14, 2024
Bangladesh
1 review
0 helpful votes
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Very good Freelancer support team
November 24, 2024

Very good platform. I appreciate freelancer support team. Thanks team

Date of experience: November 13, 2024
Egypt
1 review
0 helpful votes
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Freelancer review
November 23, 2024

Freelancer has been a great website with great customer service available 24/7. I reached out to Andrei M. And he was pretty helpful. Thanks.

Date of experience: November 13, 2024
Montenegro
1 review
0 helpful votes
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Excellent support!
November 23, 2024

That's what support should be like! The person listens attentively and tries to understand the essence of the problem! As a result, all problems are solved promptly! Thank you!

Date of experience: November 13, 2024
Bulgaria
1 review
0 helpful votes
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Managing, recreating a milestone
November 23, 2024

I got help from Angie M. The assistance was fast, clear, the operator was very helpful

Date of experience: November 13, 2024
Pakistan
1 review
0 helpful votes
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Am vary thanks fol to you
November 23, 2024

Freelancer offers a large marketplace for freelancers and clients across various fields, including writing, design, programming, and more. The platform is user-friendly, with options to filter jobs by skill level, budget, and time frame. Additionally, it offers a built-in chat system for easy communication and a milestone payment system that ensures payments are secure for both parties.

Date of experience: November 13, 2024
Ukraine
1 review
0 helpful votes
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I had an issue with the withdrawal process and reached out to Freelancer support. Angie M. Was incredibly helpful, understanding my concerns with ease. He provided a clear, detailed explanation and addressed each of my questions promptly. Angie's quick, friendly, and professional responses made the process much easier and left a great impression. This level of support enhances the Freelancer experience—thank you, Angie, for making a potentially stressful situation smooth and manageable!

Date of experience: November 13, 2024
North Macedonia
1 review
0 helpful votes
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I had a great user experience and Jonny explained everything really well, shared documents so I could have full understanding and offered help if something is not clear to me. Thank you very much.

Date of experience: November 12, 2024
NL
1 review
0 helpful votes
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Aweome collaboration with Olivia
November 22, 2024

Very accurate and fast! I stated my problem and it was solved really fast

Date of experience: November 12, 2024
Pakistan
1 review
0 helpful votes
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Wonderful support from Freelancer Staff
November 22, 2024

Jonny, from Freelancer was most helpful and supportive through out. His quick responses and action resolved our issues immediately. Thanks alot for your prompt support Jonny.

Date of experience: November 12, 2024
India
1 review
0 helpful votes
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Bid Count Issues
November 22, 2024

I am new to this platform and to buy a bid package I made the payment but have not reflected in my bid count. Criselda have mentioned one additional steps which I have to follow and it worked seamlessly. Thanks a lot Criselda.

Date of experience: November 11, 2024
Bangladesh
1 review
0 helpful votes
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Its a scam platform!
November 22, 2024

Its a complete scam platform. They closed my account without any reason and took money which was available in my account.

Date of experience: November 11, 2024