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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Exited
November 30, 2024

First of all thanks for the interviewer for her response. It was a good experience for me to answer the questions. I believe that I will always work with Freelancer.com

Date of experience: November 19, 2024
Pakistan
1 review
0 helpful votes
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Freelancer Joinng Journey
November 30, 2024

Great Experience as I didn't expect this many questions in depth, but I am happy as it shows the quality of the platform

Date of experience: November 19, 2024
Pakistan
1 review
0 helpful votes
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Joining the PF program
November 30, 2024

I have been in communication with Mr. Jonny regarding joining the Preferred Freelancer program and he was very helpful in this regard taking me onboard.

Date of experience: November 19, 2024
India
1 review
0 helpful votes
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Good
November 29, 2024

It was really a Good experience during an interview.
Thank you.

Date of experience: November 19, 2024
Pakistan
1 review
0 helpful votes
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I have experienced a very nice and polite interviewer. Russell V. has ask questions very nicely and hear calmly. Thanks

Date of experience: November 19, 2024
Pakistan
1 review
0 helpful votes
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I've been using Freelancer for over four years now, and my experience has been largely positive. The platform offers a wide range of projects, making it easy to find work in many different fields. While competition can be tough, it's still a great way to connect with clients from around the world and build a solid reputation.

I also want to give special praise to Jonny, who's part of the PFP program on the Freelancer team. I've had the pleasure of chatting with him a few times, and he has always been exceptionally polite, helpful, and supportive. His approach made navigating the platform easier, and his professionalism truly stands out.

After four years, I can confidently say that Freelancer has been a valuable tool for my freelancing career, and I highly recommend it to others. With the right patience and approach, there are great opportunities to be found!

Date of experience: November 18, 2024
India
1 review
0 helpful votes
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Smooth and Fast!
November 29, 2024

Andrei M was great. Support was smooth and easy! Answered my questions and helped me solve it.

Date of experience: November 18, 2024
Indiana
1 review
0 helpful votes
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She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: November 18, 2024
Bangladesh
1 review
0 helpful votes
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It was a very easy and friendly process! I got all my answers regarding preferred freelancer program and the terms and conditions. Also I got more information what could be necessary and will keep me fit for this platform. Whole sessions was very helpful and informative. I appreciate their basically Mr Jonny. That you so much.

Date of experience: November 17, 2024
Bangladesh
1 review
0 helpful votes
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Great Support
November 28, 2024

I had a smooth and professional experience joining the PFP on Freelancer.com. The support team was
Helpful in guiding me through the requirements. Jonny provided clear information and answered all my
Questions effectively. Overall, a great experience.

Date of experience: November 17, 2024
Thailand
1 review
0 helpful votes
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I recently ventured into hiring freelancers through an online platform, which initially generated significant interest from potential candidates. As a project manager with multiple ongoing initiatives, I was optimistic about finding talented professionals to support our work. After a careful selection process, I chose a freelancer and followed standard procedures, including paying a deposit and establishing communication channels. Unfortunately, the freelancer unexpectedly terminated their involvement without providing any explanation or professional courtesy. This experience has made me cautious about using freelance platforms, though I understand this may have been an isolated incident and not representative of the broader freelance community. I'm now seeking advice on how to better protect myself and my projects in future freelance engagements.

Date of experience: November 17, 2024
District of Columbia
1 review
0 helpful votes
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Quick Support
November 28, 2024

I reached out to support to address some issue and Xavier was so quick to resolve that.

Date of experience: November 17, 2024
NL
1 review
0 helpful votes
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Olivia is great!
November 27, 2024

Olivia has provided me some super useful information with great patience, thank you!

Date of experience: November 17, 2024
Sri Lanka
1 review
0 helpful votes
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Quick Support from Olivia
November 27, 2024

Freelancer support is always the best. Fast and reliable ;)

Date of experience: November 17, 2024
Bangladesh
1 review
0 helpful votes
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Olivia T. Give great support. Thank you very much.

Date of experience: November 17, 2024
Pakistan
1 review
0 helpful votes
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I,m new on this platform and i want to withdrawal my balanced via express withdrawal request but it did not proceed yet and they check out and give me feedback about this and i,m also waiting for positive response from their side thanks to this platform and all team

Date of experience: November 17, 2024
Honduras
1 review
0 helpful votes
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I was afraid but Danette O. Helped too much by cancelling my membership since I didn´t want to update it

Date of experience: November 16, 2024
Colombia
1 review
0 helpful votes
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Excelente
November 26, 2024

Buena atencion, claras respuestas a mis dudas e inquietudes

Date of experience: November 16, 2024
India
1 review
0 helpful votes
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Sartisified
November 26, 2024

I have raised a ticket for suspended of my account, immediately i got the confirmation mail also, i liked the support very much...

Date of experience: November 16, 2024
Bangladesh
1 review
0 helpful votes
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Very fast and respective reply by Angie
November 26, 2024

Thanks for help me Angie. She is a nice person who will help me for solve my problem

Date of experience: November 16, 2024