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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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First of all thanks for the interviewer for her response. It was a good experience for me to answer the questions. I believe that I will always work with Freelancer.com
Great Experience as I didn't expect this many questions in depth, but I am happy as it shows the quality of the platform
I have been in communication with Mr. Jonny regarding joining the Preferred Freelancer program and he was very helpful in this regard taking me onboard.
I have experienced a very nice and polite interviewer. Russell V. has ask questions very nicely and hear calmly. Thanks
I've been using Freelancer for over four years now, and my experience has been largely positive. The platform offers a wide range of projects, making it easy to find work in many different fields. While competition can be tough, it's still a great way to connect with clients from around the world and build a solid reputation.
I also want to give special praise to Jonny, who's part of the PFP program on the Freelancer team. I've had the pleasure of chatting with him a few times, and he has always been exceptionally polite, helpful, and supportive. His approach made navigating the platform easier, and his professionalism truly stands out.
After four years, I can confidently say that Freelancer has been a valuable tool for my freelancing career, and I highly recommend it to others. With the right patience and approach, there are great opportunities to be found!
Andrei M was great. Support was smooth and easy! Answered my questions and helped me solve it.
She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,
It was a very easy and friendly process! I got all my answers regarding preferred freelancer program and the terms and conditions. Also I got more information what could be necessary and will keep me fit for this platform. Whole sessions was very helpful and informative. I appreciate their basically Mr Jonny. That you so much.
I had a smooth and professional experience joining the PFP on Freelancer.com. The support team was
Helpful in guiding me through the requirements. Jonny provided clear information and answered all my
Questions effectively. Overall, a great experience.
I recently ventured into hiring freelancers through an online platform, which initially generated significant interest from potential candidates. As a project manager with multiple ongoing initiatives, I was optimistic about finding talented professionals to support our work. After a careful selection process, I chose a freelancer and followed standard procedures, including paying a deposit and establishing communication channels. Unfortunately, the freelancer unexpectedly terminated their involvement without providing any explanation or professional courtesy. This experience has made me cautious about using freelance platforms, though I understand this may have been an isolated incident and not representative of the broader freelance community. I'm now seeking advice on how to better protect myself and my projects in future freelance engagements.
I reached out to support to address some issue and Xavier was so quick to resolve that.
Olivia has provided me some super useful information with great patience, thank you!
Freelancer support is always the best. Fast and reliable ;)
Olivia T. Give great support. Thank you very much.
I,m new on this platform and i want to withdrawal my balanced via express withdrawal request but it did not proceed yet and they check out and give me feedback about this and i,m also waiting for positive response from their side thanks to this platform and all team
Buena atencion, claras respuestas a mis dudas e inquietudes
I have raised a ticket for suspended of my account, immediately i got the confirmation mail also, i liked the support very much...
Thanks for help me Angie. She is a nice person who will help me for solve my problem
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

