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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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You made the process smooth and comfortable, and I felt encouraged to express myself openly. It was a pleasure speaking with you, and I sincerely appreciate the time and effort you invested in getting to know me better.

Date of experience: November 26, 2024
NL
1 review
0 helpful votes
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Smooth Process
December 6, 2024

Had a great experience with Amarisse in my Rising Star Process interview. Amarisse was very professional and pleasant to have an interview with. Wonderful experience and Thank you!

Date of experience: November 26, 2024
VE
1 review
0 helpful votes
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PFP onboarding process with Jonny
December 6, 2024

Jonny was very efficient, made the process smooth, quick and precise. A great experience.

Date of experience: November 25, 2024
France
1 review
0 helpful votes
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Resolution
December 5, 2024

Efficient, quick, transparent, followed by action.

Date of experience: November 25, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer's customer support was great! They responded quickly and provided clear, helpful solutions to my issue. I had a smooth and positive experience with them.

Date of experience: November 25, 2024

Amazing Experience
December 5, 2024
Previous review

I recently reached out to Freelancer's customer support, and I was impressed with their quick response and helpful attitude. They addressed my issue professionally and provided clear solutions. Overall, a positive experience!

Date of experience: November 25, 2024
Australia
1 review
0 helpful votes
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Good and friendly
December 5, 2024

I spoke with Danette O. Her answers were clear and thorough. Thank you; I am completely satisfied.

Date of experience: November 24, 2024
Saudi Arabia
1 review
0 helpful votes
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Responsive
December 4, 2024

Oliva has gave the time and effort to understand my concern and suggest a solution. Even though, my concern wasn't fully solved.

Date of experience: November 24, 2024
Pakistan
1 review
0 helpful votes
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I will give 5 star
December 4, 2024

I talk with your supporting member Angie M. This guy help me a lot in delete my account once again I thanks this guy for help me out may god bless him

Date of experience: November 24, 2024
Singapore
1 review
0 helpful votes
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Refund for Deposit
December 4, 2024

Angie the CSO has been very fast and most helpful. Appreciate

Date of experience: November 24, 2024
Armenia
1 review
0 helpful votes
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Thank you
December 4, 2024

The support center provided complete support in resolving my issue. Thank you.

Date of experience: November 24, 2024
Bangladesh
1 review
0 helpful votes
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Great Support
December 2, 2024

Customer Support really good help me all time perfectly

Date of experience: November 22, 2024
Pakistan
1 review
0 helpful votes
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Thank you Russell V
December 2, 2024

Thank you Russell V for taking a very nice interview having clear questions and explanations.

Date of experience: November 21, 2024
Canada
1 review
0 helpful votes
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Great Customer support
December 1, 2024

I had numerous issues as a result of trying to award a project, some of which I caused in frustration. Xavier B. Stayed with me until we got everything resolved..

Date of experience: November 21, 2024
India
1 review
0 helpful votes
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Great interaction and hopeful
December 1, 2024

It was great interaction with Russel and i am super excited for journey going forward

Date of experience: November 21, 2024
Czechia
1 review
0 helpful votes
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Criselda R. Is the best
December 1, 2024

That person helped me refund my money back as fast as a wind blows! I love that service

Date of experience: November 21, 2024
Iraq
1 review
0 helpful votes
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Deleting my account
December 1, 2024

Freelancer is great for me as a client, but I have had issues with my current account that I had for years. The issues have been there for months, and Support couldn't solve my problem.
My problem was that I couldn't add funds, the add funds screen freezes. I tried everything, from trying different browsers, to trying different PCs, to formatting my OS. No success.
So I decided to delete my old account and to create another with a different user and email.
Criselda from support was very helpful in the chat.

Date of experience: November 21, 2024
Bangladesh
1 review
0 helpful votes
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Reopen account
November 30, 2024

Good experience. Overall very nice service. I like freelancer.com services.

Date of experience: November 20, 2024
Serbia
3 reviews
0 helpful votes
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I advice people to check before they use this website if worker can take money after work, freelancer let anybody to work but when you want to take money they close your account and keep your money.
I worked in 2019 through this webste and I made 160 dollars but I didn't login 5 years and now when I wanted to take my money, they told me they closed my account because I am from Serbia and they follow sanctions of UN and Australia, therefore I am not allowed to work at their website and they closed account and I can not take/get money. I checked situation and I found out that Serbia had UN sanctions 1992-1995 and there are only individual sanctions against several politicians in 2021 but there are no sanctions against whole country. In any case, they closed support ticket after they told me they closed my account. Honest way of doing business would be to block IP address of country which is forbidden to use freelancer website, then we could not register and work for money, but they let you to register and work and when you want to take money, they close account and they refuse to give you money. Therefore I can say they do business in dirty way and you should not trust them, there are programmers who can make several thousands dollars per month and website will take all that money. My username was alanford2019.

Date of experience: November 20, 2024
India
1 review
0 helpful votes
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Preffered Freelancer
November 30, 2024

I had an excellent experience with Jonny Preferred Freelancer staff. I got a Preferred Freelancer badge as well as a verified profile badge. Thank you so much!

Date of experience: November 20, 2024
Bangladesh
1 review
0 helpful votes
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He is a professional.
November 30, 2024

He is a professional. I understood his words very well and he understood mine very quickly.

Date of experience: November 20, 2024