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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Greate Experience
December 9, 2024

Solved a very complicated issue quickly. Needed some kind of approval and all but was very quick to resolve

Date of experience: November 29, 2024
Bangladesh
1 review
0 helpful votes
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Efficient and Helpful Support Team
December 9, 2024

Freelancer's support team was really helpful and prompt in resolving my issue. They provided clear instructions and were very professional in handling my concerns. I'm satisfied with their quick response and assistance. Thanks for your excellent service!

Date of experience: November 28, 2024
India
1 review
0 helpful votes
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It's a pleasure to interact with Jonny. It's very smooth process and own boarding. Thank you so much jhonny.

Date of experience: November 28, 2024
India
1 review
0 helpful votes
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Jonny
December 9, 2024

Jonny was professional, prompt, and helpful. He resolved my issues effectively with clear and friendly communication. He guided me very well throughout the process of reinstatement of my Rising Star badge. Excellent support—thank you, Jonny!

Date of experience: November 28, 2024
Lebanon
1 review
0 helpful votes
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Fast and amazing help!
December 9, 2024

Thank you Danette O" for your great help! Provided me full details about my case and solved very fast!

Date of experience: November 28, 2024
VE
1 review
0 helpful votes
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Excellent Support, NICOLE R
December 8, 2024

Miss Nicole R helped me a lot by paying attention to the problem I had. I had conversations with other agents who were not able to give me the proper support. I am very grateful to Miss Nicole for her dedication and effort. Right now I am going to try the solution she gave me and I hope it works. But in itself, thank you very much Nicole R for your hard work, excellent.

Date of experience: November 28, 2024
California
1 review
0 helpful votes
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Perfect support
December 8, 2024

Very helpful support ever, the experience was awesome

Date of experience: November 28, 2024
India
1 review
0 helpful votes
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I had to get a refund for a mistaken payment. I really appreciate my customer care experience with Jayce L.; he really helped me out.

Date of experience: November 28, 2024
Saudi Arabia
1 review
0 helpful votes
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I would like to express my thanks and gratitude for the helpful support of Magenta S. And Andrei

Date of experience: November 28, 2024
Pakistan
1 review
0 helpful votes
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Card Verification issue resolved.
December 8, 2024

The issue was resolved instantly thanks to Criselda. I only had to provide the transaction details. Appreciate the quick support.

Date of experience: November 28, 2024
Italy
1 review
0 helpful votes
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Great support from Magenta S.
December 8, 2024

I wrote to support regarding my membership.
Magenta S. Provided a great help and I am grateful to her!

Date of experience: November 27, 2024
Pakistan
1 review
0 helpful votes
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Seeking Help For Delayed Withdrawal
December 8, 2024

My withdrawal receiving date is passed and I contacted Freelancer.com's live chat. Magenta shared to great solution to solve withdrawal problem.
Thanks to you All!

Date of experience: November 27, 2024
AE
1 review
0 helpful votes
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I had a great experience working with Mr. Jonny.
His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: November 27, 2024
Pakistan
1 review
0 helpful votes
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Olivia did great Job
December 8, 2024

It was almost 1 hours session in which Olivia guided me with my corporate profile upgrade my personal profile in corporate profile. Great support by Olivia

Date of experience: November 27, 2024
Pakistan
1 review
0 helpful votes
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Great Experience
December 7, 2024

My experience with Russell V. Was amazing. She helped me a lot!

Date of experience: November 27, 2024
Bangladesh
1 review
0 helpful votes
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Nice
December 7, 2024

I am Very Happy. I got my questions ans. Thanks for support.

Date of experience: November 27, 2024
India
1 review
0 helpful votes
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Over all good experience
December 7, 2024

The Freelancer Verification process was smooth and straightforward. The instructions were clear, and the review was completed quickly. Overall, it was a positive experience and added an extra layer of trust and credibility to my profile

Date of experience: November 27, 2024
Switzerland
1 review
0 helpful votes
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Very kind and helpful
December 7, 2024

I talked with Magenta S. Which very fast helped with my issue.

Date of experience: November 27, 2024
Canada
1 review
0 helpful votes
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Rising Stars Chat
December 7, 2024

It was very smooth and alright. I had a chat with Johny and he helped me regarding the process very good.

Date of experience: November 26, 2024
NL
1 review
0 helpful votes
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Preferred Badge Chat
December 7, 2024

Freelancer staff was punctual and made me understand all crucial thing before heading me to preferred badge which help me to understand the scope of the badge.

Date of experience: November 26, 2024