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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
1 helpful vote
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Good Service Provider
November 16, 2017

Today i connected with Kyla B for the question about my profile she nicely solved it. Thank you again Kyla B

Date of experience: November 15, 2017
Sri Lanka
1 review
0 helpful votes
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Very satisfactory
November 16, 2017

I am more than satisfied with this customer support. If I have a question I do not hesitate to contact this valuable team because they support us and resolve all the problems that we have about freelancing. Much appreciated the task you are doing.

Date of experience: November 15, 2017
North Macedonia
1 review
0 helpful votes
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Great job!
November 16, 2017

I was asking the Freelancer support team if they could help us due to a recent project we did with a client on Freelancer. But the client didn't wrote the review on time & the link for reviewing expired. After I asked assistance from Freelancer live support they have given the option to the client to restart that option again & write it as they wanted to.

Thank you for the brilliant support, always.

Will use you in future, again.

Date of experience: November 15, 2017
India
1 review
0 helpful votes
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Very supportive
November 16, 2017

They listen to my grievance and waited for my reply, even i took long time to revert them back.

Its nice experience to have a supportive and patience support team.

Date of experience: November 15, 2017
Viet Nam
1 review
0 helpful votes
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Awesome support effort
November 16, 2017

She's very friendly and good communication. She provided all information which I need and they're helpful.

Thank you so much Kayla B.

Date of experience: November 15, 2017
India
1 review
1 helpful vote
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Happy with the support
November 16, 2017

It was a nice experience to receive the support from Katie. I had query on my subscription date/period, and Katie helped me answer my concerns.

Date of experience: November 15, 2017
Florida
1 review
0 helpful votes
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Kayla B. Was a huge help to me as I was having trouble with my withdrawal request. She handled things quickly and understood my frustration.

Date of experience: November 14, 2017
Germany
1 review
0 helpful votes
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Kayla B. Is awesome
November 15, 2017

She has helped me solve my issue very quickly and was very dilligent once again, although she would not bear with me this time... roaaaaahhhhhhrrr!

Date of experience: November 14, 2017
KR
1 review
0 helpful votes
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He helped for my projects that client has no response.
And he is very kindly.
Thank you very much!

Date of experience: November 14, 2017
Portugal
1 review
0 helpful votes
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Amazing customer service.
November 14, 2017

I am continuously impressed by the friendliness, promptness and professionalism shown by the Freelancer customer care staff.

Date of experience: November 14, 2017
Pakistan
1 review
0 helpful votes
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Dispute support
November 14, 2017

I had some issues with my dispute and wanted to share my evidence to arbitrators in person to ensure that they are not erased by client. Kayla was quite supportive in this area and helped me with my issue.

Date of experience: November 13, 2017
Malaysia
1 review
0 helpful votes
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Nice service
November 14, 2017

The customer services dept have done their job w patience and i appreciate that. Thats all and everything went well

Date of experience: November 13, 2017
VE
1 review
0 helpful votes
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Great assistance
November 14, 2017

Antoinette B. Gave great assistance, very kind, answering all my doubts and helping me with my payment problem immediately. Really grateful for the support.

Date of experience: November 13, 2017
Chile
1 review
0 helpful votes
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Good response time and knowledge
November 14, 2017

The operator was very helpfull and quick in his response, nice job.
I'm satisfy with the quality of the solutions and it work perfectly.
Thanks so much

Date of experience: November 13, 2017
Idaho
1 review
0 helpful votes
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Perfect Service
November 14, 2017

I had an issue with a person I hired and the Help desk fixed it and took care of it right away. Thank you.

Date of experience: November 13, 2017
Australia
1 review
0 helpful votes
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Antionette
November 14, 2017

Thanks for such a good customer service experience and outcome.

Very helpful and I appreciate it a lot. Also very patient.

Date of experience: November 13, 2017
Indiana
1 review
1 helpful vote
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Scam? Maybe
November 16, 2017

If I could leave negative stars, I would.
This seems to be a scam.
I have been on this site for about 2 hours and have been charged a job fee.
They claim I bid and accepted a job.
I did not...
They will not refer the money.
I would recommend that IF you go ahead you do it with paypal.
This is the only protection you will have.

Customer service was NO help. They were rather rude and kept telling me that I had bid and accepted.

There are many other sites out there for freelancers.
DO NOT USE THIS ONE!

Date of experience: November 13, 2017
RU
1 review
0 helpful votes
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Fast
November 13, 2017

I contacted the technical support to restore my account. Your help was very fast. Thanks again for the work.

Date of experience: November 13, 2017
Norway
1 review
0 helpful votes
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Tayla B was very helpful in helping me out on a review where i had skipped a field. She fixed in no time. Very helpful and pleasant service.

Date of experience: November 13, 2017
Pakistan
1 review
0 helpful votes
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Awesome job
November 13, 2017

Kayla B has fixed my problem.He is very quick and fast in solving issues. I was facing problem to upgrade my membership plan.
Thanks

Date of experience: November 13, 2017