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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Today i connected with Kyla B for the question about my profile she nicely solved it. Thank you again Kyla B
I am more than satisfied with this customer support. If I have a question I do not hesitate to contact this valuable team because they support us and resolve all the problems that we have about freelancing. Much appreciated the task you are doing.
I was asking the Freelancer support team if they could help us due to a recent project we did with a client on Freelancer. But the client didn't wrote the review on time & the link for reviewing expired. After I asked assistance from Freelancer live support they have given the option to the client to restart that option again & write it as they wanted to.
Thank you for the brilliant support, always.
Will use you in future, again.
They listen to my grievance and waited for my reply, even i took long time to revert them back.
Its nice experience to have a supportive and patience support team.
She's very friendly and good communication. She provided all information which I need and they're helpful.
Thank you so much Kayla B.
It was a nice experience to receive the support from Katie. I had query on my subscription date/period, and Katie helped me answer my concerns.
Kayla B. Was a huge help to me as I was having trouble with my withdrawal request. She handled things quickly and understood my frustration.
She has helped me solve my issue very quickly and was very dilligent once again, although she would not bear with me this time... roaaaaahhhhhhrrr!
He helped for my projects that client has no response.
And he is very kindly.
Thank you very much!
I am continuously impressed by the friendliness, promptness and professionalism shown by the Freelancer customer care staff.
I had some issues with my dispute and wanted to share my evidence to arbitrators in person to ensure that they are not erased by client. Kayla was quite supportive in this area and helped me with my issue.
The customer services dept have done their job w patience and i appreciate that. Thats all and everything went well
Antoinette B. Gave great assistance, very kind, answering all my doubts and helping me with my payment problem immediately. Really grateful for the support.
The operator was very helpfull and quick in his response, nice job.
I'm satisfy with the quality of the solutions and it work perfectly.
Thanks so much
I had an issue with a person I hired and the Help desk fixed it and took care of it right away. Thank you.
Thanks for such a good customer service experience and outcome.
Very helpful and I appreciate it a lot. Also very patient.
If I could leave negative stars, I would.
This seems to be a scam.
I have been on this site for about 2 hours and have been charged a job fee.
They claim I bid and accepted a job.
I did not...
They will not refer the money.
I would recommend that IF you go ahead you do it with paypal.
This is the only protection you will have.
Customer service was NO help. They were rather rude and kept telling me that I had bid and accepted.
There are many other sites out there for freelancers.
DO NOT USE THIS ONE!
I contacted the technical support to restore my account. Your help was very fast. Thanks again for the work.
Tayla B was very helpful in helping me out on a review where i had skipped a field. She fixed in no time. Very helpful and pleasant service.
Kayla B has fixed my problem.He is very quick and fast in solving issues. I was facing problem to upgrade my membership plan.
Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

