Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow ADITYA S.
Unfollow ADITYA S.
Share Review
Report Review

Just awesome
October 18, 2017

He is so friendly and solved my queries in seconds... THANKS A LOT, I WOULD RECOMMEND HIM/HER FOR EVERY CUSTOMER

Date of experience: October 16, 2017
Viet Nam
1 review
0 helpful votes
Follow Hau H.
Unfollow Hau H.
Share Review
Report Review

Most responsive
October 18, 2017

They are very responsive that clear out all of my confused. And, also provide a lots of useful information that help me avoid the same mistakes in the future.
Thanks a lot

Date of experience: October 16, 2017
Australia
1 review
1 helpful vote
Follow Anas F.
Unfollow Anas F.
Share Review
Report Review

Created 2 milestones by mistake
October 18, 2017

Nicole made me aware that I have created two milestones by mistake and she helped me get a refund. She was very attentive and made sure I understood what's going on.

Date of experience: October 16, 2017
Egypt
1 review
1 helpful vote
Follow Mina T.
Unfollow Mina T.
Share Review
Report Review

Thank you so much Banny
October 17, 2017

I am a new user, I hope and wish a lot to achieve some of my goals in my life and i think through Freelancer.com it will be more easier.
Thank you to the team working on this great site.

Date of experience: October 16, 2017
Poland
1 review
0 helpful votes
Follow Andriy A.
Unfollow Andriy A.
Share Review
Report Review

The issue with old bids resolved
October 17, 2017

I'm extremely satisfied with Freelancer.com support work. Mason D. Resolved my issue, many thanks to him!

Date of experience: October 16, 2017
New Jersey
1 review
0 helpful votes
Follow Patrick D.
Unfollow Patrick D.
Share Review
Report Review

This was an awesome experience
October 17, 2017

This was a great experience but the turn-around of 2 days could be an improvement to 1 or less. Otherwise you guys are doing a great job!

Date of experience: October 16, 2017
Singapore
1 review
1 helpful vote
Follow Joshua T.
Unfollow Joshua T.
Share Review
Report Review

Excellent
October 17, 2017

Very fast helpful and prompt. It took only less than 48hrs to get the problem resolved. Not only that, they will come back to ask to ensure if the problem was resolved.

Very good follow up.

Date of experience: October 16, 2017
Armenia
2 reviews
0 helpful votes
Follow Gor P.
Unfollow Gor P.
Share Review
Report Review

Thank you Josie
October 17, 2017

I am very satisfied with her communication, her efforts and willingness to give a solution immediately.

Date of experience: October 16, 2017
NL
1 review
1 helpful vote
Follow Benjamin T.
Unfollow Benjamin T.
Share Review
Report Review

Feedback from Deana R.
October 17, 2017

I received great and instant feedback from Deana about a particular issue that wasn't that easy to solve. She gave me good and relevant information in a very polite and respectful way. I strongly recommend her as a staff member who you can trust.

Date of experience: October 15, 2017
Serbia
1 review
1 helpful vote
Follow Nanina M.
Unfollow Nanina M.
Share Review
Report Review

Milestone confusion
October 17, 2017

I am a new user and an initial milestone for the job I accepted was higher than the job's worth. I corrected the milestone with an employer, but the fee charged by Freelancer remained high. The support team (Claudia B.) was wonderful and helped me to resolve the issue. Now the fee charged is 10% of real job's worth.

Date of experience: October 15, 2017
Hong Kong
1 review
4 helpful votes
Follow April C.
Unfollow April C.
Share Review
Report Review

I was looking for someone to re-do our logo, one of the representatives from Freelancer suggests me to run a contest, so I paid $20 USD upfront to Freelancer before the contest is started.

I couldn't find any logo I like, I'm so disappointed that the logos are very poor design, none of the contestants have professional standard.

After the contest has ended, I asked Freelancer to give me a full refund because I couldn't find any logo that I like. * from Freelancer keep telling me my account is limited so they are not able to refund me. I don't understand why my account is limited since they have my money already. I asked * to help me to resolve the issue, I've emailed her more than 10 times and neither resolved my problem nor I got my money back. I even emailed the CEO but haven't heard back from him so far.

The process takes over a month and the issue hasn't been resolved yet. I am glad that PayPal cover my refund. If not, I still haven't got my money back from Freelancer.

My first experience with Freelancer is FRUSTRATED, DISAPPOINTED, RIDICULOUS, the worst customer service I've ever had.

*Personal information redacted by admin

Date of experience: October 14, 2017
Turkiye
1 review
0 helpful votes
Follow Samet S.
Unfollow Samet S.
Share Review
Report Review

Perfect Conversation
October 14, 2017

This employee was perfectly kind, helpful and understanding. He/She did my job without yelling, too much conversation, understood my problem quickly. Don't lose his/her...

Date of experience: October 13, 2017
Pennsylvania
1 review
1 helpful vote
Follow Mory K.
Unfollow Mory K.
Share Review
Report Review

The first representative was extremely rude (Faye C.)
After getting transferred to Chester Lee, I was able to get some real answers as well as my situation resolved. Thank you for the support

Date of experience: October 13, 2017
China
1 review
0 helpful votes
Follow Monica P.
Unfollow Monica P.
Share Review
Report Review

Excellent services
October 14, 2017

Frieda S. Helped me a lot since this is my firs time using freelancer. I have got a timely and patient reply. Thank you.

Date of experience: October 13, 2017
Canada
1 review
0 helpful votes
Follow sandeep s.
Unfollow sandeep s.
Share Review
Report Review

Contest Issue
October 14, 2017

The service was great, Kendra Gallienne was very helpful in resolving the issue. Very courteous service.

Date of experience: October 12, 2017
Australia
1 review
0 helpful votes
Follow Julieta S.
Unfollow Julieta S.
Share Review
Report Review

Great Service
October 14, 2017

I liked the service very much, although I had to quit using it when I got a full time job. Very useful for those looking for some extra money.

Date of experience: October 12, 2017
Massachusetts
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

Thank you for the help!
October 14, 2017

My experience was quick, easy, painless. Sandra T. Was able to respond to my request and address my issue quickly and efficiently. Thank you!

Date of experience: October 12, 2017
Florida
1 review
1 helpful vote
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Trying to get my money has proven ridiculously hard. The hoops that I'm jumping through, the amount of time. I just want to get paid for the work I did.

Date of experience: October 12, 2017
Egypt
1 review
1 helpful vote
Follow Nancy M.
Unfollow Nancy M.
Share Review
Report Review

Fasting reply
October 12, 2017

I want to thank Marina. B. Because she help me to cancel a project. It is my first time in this site and I was confused between choosing project instead of bid a work.
Thank again for her help. And she reply so fast.
Regards
Nancy

Date of experience: October 12, 2017
Pennsylvania
1 review
2 helpful votes
Follow Dan C.
Unfollow Dan C.
Share Review
Report Review

Bettina does it again
October 12, 2017

I'd like to thank Bettina for once again finding me the correct freelancer. This recuiter is the best one on Freelancer

Date of experience: October 12, 2017