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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
Follow Ahmed H.
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Excellent conversation
July 30, 2017

Always i get problems but when spoke to support i get more help for my problems,, i need to thank all freelancer support team, thank you

Date of experience: July 28, 2017
Australia
1 review
0 helpful votes
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Had a not so good experience with a Freelancer who requested the review I made to be changed. Freelancer contacted me to understand the issue. I found them to be incredibly supportive. Thank you and much appreciated.

Date of experience: July 28, 2017
GB
1 review
0 helpful votes
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Refund
July 30, 2017

It is a very nice experience. Honestly, this money is very important for me, cause i do not have enough money to survive. Thanks for the professional service.

Date of experience: July 28, 2017
GB
1 review
0 helpful votes
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I had a very time chatting with Ralph. He helped me, guided me and also hopefully problem will be sorted too.

Date of experience: July 28, 2017
Romania
1 review
0 helpful votes
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Donna is great as usual
July 30, 2017

I had an issue with RafNancy and I couldn't leave feedback on her project. Donna helped me to input the feedback and I'm looking forward to seeing that feedback on RafNancy's profile, so that people would know that I had the worst freelancer experience. Thank you Donna for your help, it is not the first time when you help me!

Date of experience: July 28, 2017
India
1 review
1 helpful vote
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Nice experience
July 30, 2017

It was nice experience, thanks to him.He cleared all the doubts. I was very upset when the amount was deducted but now happy. Thank u

Date of experience: July 28, 2017
Egypt
1 review
0 helpful votes
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Had a tough problem with the website's transaction system but thanks to Donna it was solved seamlessly,

Thanks

Date of experience: July 28, 2017
Texas
1 review
0 helpful votes
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Refund
July 30, 2017

Faye was prompt and quick on solving my issue. Great job done!
He solved all the issues I had regarding payment details and explained in a clear way.

Date of experience: July 28, 2017
India
1 review
0 helpful votes
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One of the best Chat Support
July 30, 2017

I contacted the chat support for an issue I came across rite after the completion of my first project on the website. This sweet person Name Roxanne came as in Angel and helped me in a minute with the issue and I feel really blessed to have such a genuine and cool support staff to look after us.

Date of experience: July 28, 2017
Virginia
1 review
1 helpful vote
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Great service
July 30, 2017

I made a mistaken payment and the rep helped me. Thank you very much. The answer was prompt and clear.

Date of experience: July 28, 2017
Pakistan
1 review
1 helpful vote
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Profile Updation
July 28, 2017

Thank you for your excellent work! Very fast, wonderful service!

It was quick. Sandra T. Resolved my issue in no time. She was very helpful.

Date of experience: July 27, 2017
India
1 review
0 helpful votes
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It was a nice experience. I wanted to know about the details of the employer I should check before accepting a project. It was nicely explained and also I was provided links from where I can get additional information.

Date of experience: July 27, 2017
India
1 review
1 helpful vote
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Awesome, Great support Listen the issues carefully answered & resolved the issue quickly. Nice experience

Date of experience: July 27, 2017
Portugal
1 review
0 helpful votes
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Great live chat support!
July 27, 2017

Very nice experience, the support helped me fix my problem fast and without any problems or hard work!

Date of experience: July 27, 2017
Sri Lanka
1 review
0 helpful votes
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Very helpful
July 27, 2017

He was very helpful and cleared all my doubts. Thank you so much. I don't have any more doubts. And he also sent me the link to the app and i'll be having a look at the app. Overall, very good. Thank you.

Date of experience: July 26, 2017
India
1 review
0 helpful votes
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Excellent
July 27, 2017

Freelancer has very good support system :) Antoinette B helped me :) thank you so much
I got my refund in paypal

Date of experience: July 26, 2017
India
1 review
0 helpful votes
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Excellent
July 27, 2017

I have very good experiance with support team. Jack solved my problem in a very short time. I have no words to explain. I am very happy with jack. Thank you so much :)

Date of experience: July 26, 2017
India
1 review
1 helpful vote
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Project revoke issue
July 27, 2017

Sandra T.: help me to revoke project that i don; t want to do due to because client award me project without any discussion and he was used abusive words also.TO avoid my account any issue due to project revoke, Sandra helps me and give me austerity that my account will not impact due to this. Thanks Sandra for such nice support

Date of experience: July 26, 2017
Ukraine
1 review
0 helpful votes
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Perfect support
July 27, 2017

Very easy and fast communication, very quick solution of the problem. Jon did everything himself quickly and professionally. Many thanks!

Date of experience: July 26, 2017
Philippines
1 review
1 helpful vote
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Leeching on people
July 28, 2017

I had an unpleasant experience in this portal. The site charges you upfront for fees; even if for jobs or projects that are hoax and are cancelled in a premediated manner. There is no safety nets, they don't want to regulate and protect freelancers, they just want to $#*!ing collect
Your money.

Date of experience: July 26, 2017