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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Always i get problems but when spoke to support i get more help for my problems,, i need to thank all freelancer support team, thank you
Had a not so good experience with a Freelancer who requested the review I made to be changed. Freelancer contacted me to understand the issue. I found them to be incredibly supportive. Thank you and much appreciated.
It is a very nice experience. Honestly, this money is very important for me, cause i do not have enough money to survive. Thanks for the professional service.
I had a very time chatting with Ralph. He helped me, guided me and also hopefully problem will be sorted too.
I had an issue with RafNancy and I couldn't leave feedback on her project. Donna helped me to input the feedback and I'm looking forward to seeing that feedback on RafNancy's profile, so that people would know that I had the worst freelancer experience. Thank you Donna for your help, it is not the first time when you help me!
It was nice experience, thanks to him.He cleared all the doubts. I was very upset when the amount was deducted but now happy. Thank u
Had a tough problem with the website's transaction system but thanks to Donna it was solved seamlessly,
Thanks
I contacted the chat support for an issue I came across rite after the completion of my first project on the website. This sweet person Name Roxanne came as in Angel and helped me in a minute with the issue and I feel really blessed to have such a genuine and cool support staff to look after us.
I made a mistaken payment and the rep helped me. Thank you very much. The answer was prompt and clear.
Thank you for your excellent work! Very fast, wonderful service!
It was quick. Sandra T. Resolved my issue in no time. She was very helpful.
It was a nice experience. I wanted to know about the details of the employer I should check before accepting a project. It was nicely explained and also I was provided links from where I can get additional information.
Awesome, Great support Listen the issues carefully answered & resolved the issue quickly. Nice experience
Very nice experience, the support helped me fix my problem fast and without any problems or hard work!
He was very helpful and cleared all my doubts. Thank you so much. I don't have any more doubts. And he also sent me the link to the app and i'll be having a look at the app. Overall, very good. Thank you.
Freelancer has very good support system :) Antoinette B helped me :) thank you so much
I got my refund in paypal
I have very good experiance with support team. Jack solved my problem in a very short time. I have no words to explain. I am very happy with jack. Thank you so much :)
Sandra T.: help me to revoke project that i don; t want to do due to because client award me project without any discussion and he was used abusive words also.TO avoid my account any issue due to project revoke, Sandra helps me and give me austerity that my account will not impact due to this. Thanks Sandra for such nice support
Very easy and fast communication, very quick solution of the problem. Jon did everything himself quickly and professionally. Many thanks!
I had an unpleasant experience in this portal. The site charges you upfront for fees; even if for jobs or projects that are hoax and are cancelled in a premediated manner. There is no safety nets, they don't want to regulate and protect freelancers, they just want to $#*!ing collect
Your money.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

