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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Very satisfied with the attention.
August 1, 2017

First of all, my native language is not English, although I answered very kindly at all times, were few questions and were answered accurately, I will trust what was answered.

Date of experience: July 31, 2017
Florida
1 review
0 helpful votes
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Great customer service
August 1, 2017

Great customer service, i was having an issue with the verification phone number and they helped me sort it out.

Date of experience: July 31, 2017
Florida
1 review
3 helpful votes
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Two weeks ago freelancer.com withdraw $133.29 from my saved form of payment account without my authorization.
Since than they gave me ridiculous excuses to block my attempts to collect back these funds, including restricting my account, which I am able to deposit funds but not being able to withdraw them back!
They keep sending me bogus requests to confirm my account without even asking for any real identity information, while all they had to do is refund these funds back to the same place they collected them from.
While emailing back and forth with freelancer.com to request the refund, they ask me to close case I opened with my payment provider, so they can refund my funds back, when I replied that I will not take that risk, they lied by saying that they cannot process the refund unless I close the case (while I verified that this is a big lie!).
Be careful keeping any payment information on their site, as there is not even a customer service phone number you can rely on.
I finally got back my funds from the dispute I initiated with my payment provider.
AVOID USING FREELANCER.COM OR THIS WILL HAPPEN TO YOU!

Date of experience: July 31, 2017
Hong Kong
1 review
0 helpful votes
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Freelancer Support
August 1, 2017

That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks:)That was fantastic quick response from team freelancer. Thanks :)

Date of experience: July 31, 2017
Illinois
1 review
0 helpful votes
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Reviewing of project decline
August 1, 2017

My project was flagged for advertisements when in fact there were only screenshots of the current application. I initiated the chat and the first thing that the rep did was paste to me the 'rules' for a project, which I had already read and it was pretty obvious that they had not actually thoroughly read my question or looked at my profile before answering. It would have been nice to have someone who listens before answering. After I basically repeated all of my details, the document I posted with my project was reviewed and approved. I appreciated the speed with which the review was completed.

Date of experience: July 31, 2017
GB
1 review
0 helpful votes
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Super speedy and helpful!
July 31, 2017

Florence helped me resolve an issue with linking my Facebook account. Very quick, clear and friendly!

Date of experience: July 31, 2017
California
1 review
0 helpful votes
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Thank you so much!
July 31, 2017

I had signed up for the free trial, but I have been too busy to pursue any jobs on the site, so I cancelled my membership... then I noticed that I was charged after I cancelled and I never received a confirmation. I explained this to Ralph, and without missing a beat he offered me a one time refund even though I didn't have proof that I had attempted to cancel.

If and when I have the time in the future, I will definitely use Freelancer, as it is clear they care about their customers.

Date of experience: July 31, 2017
Canada
1 review
0 helpful votes
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Freelancer Support interaction
July 31, 2017

It was a very smooth experience interacting with support representative over IM. He provided me with all the answers and was very professional.

Date of experience: July 31, 2017
Kenya
1 review
1 helpful vote
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Freelancer is the best!
July 31, 2017

I had a problem with an employer and the support staff were very quick in their response and i really loved the way they handled the whole situation. Truly, with freelancer nothing can go wrong. I'll encourage my friends to join!

Date of experience: July 31, 2017
Philippines
1 review
0 helpful votes
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Authentication card SOLVED!
July 31, 2017

Nice and great support! It is a great site for all the newbies out there. They will really support you for your all concern. FAQ's and live chat really helps a lot in solving your problems. :D

Date of experience: July 30, 2017
Indiana
1 review
0 helpful votes
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Thank you!
July 31, 2017

I made a mistake and let the subscription continue and Sandra fixed my issue promptly. Thanks for your understanding!

Date of experience: July 30, 2017
Bangladesh
1 review
1 helpful vote
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Donna Mam is Great
July 31, 2017

She know how to help. She is friendly and also know how to solve any one problem easily. Best Experience ever.

Date of experience: July 30, 2017
Bangladesh
1 review
0 helpful votes
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Excellent
July 31, 2017

I was needed a help. So i contact freelancer live support team. Donna H. Reply my message and He helps me a lot. His communication are awesome. I liked their support. Thanks a lot.

Date of experience: July 30, 2017
Jamaica
1 review
0 helpful votes
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Fast and Efficient
July 31, 2017

All questions were attended to immediately with clarity. He also suggested a link which details surrounding the issue. Overall the response was prompt and to the point.

Date of experience: July 30, 2017
Georgia
1 review
0 helpful votes
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Helped me right away
July 30, 2017

I had a situation with payments and they made sure that every thing was correct in regards to my subscription. They also made sure to help me with anything else and were patient and answered clearly.

Date of experience: July 29, 2017
South Africa
1 review
1 helpful vote
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I had a major complaint about Freelancer earlier due to a billing process. I was quick to judge than to act and criticized freelancer. I got in contact with Freelancer and they were quick to respond and helped me handle my membership and billing issue. Thank you Eileen!

Date of experience: July 29, 2017
Uruguay
1 review
0 helpful votes
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Excellent
July 30, 2017

Thanks Peggy! <3 pizza

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Date of experience: July 29, 2017
Texas
1 review
0 helpful votes
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Account Verification
July 30, 2017

I guess I was not able to verify my account the first time I logged on. So I had to create a new one to chat with a representative to get access to the old one. Roxanne was super helpful, once I was fully able to explain the situation. It took forever, but we got it done.

Date of experience: July 29, 2017
Texas
2 reviews
0 helpful votes
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Assistance with payment question
July 30, 2017

Troy with Freelance help was very helpful to me in resolving a payment issue. Great customer service!

Date of experience: July 28, 2017
Egypt
1 review
0 helpful votes
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Excellent support service
July 30, 2017

I chatted to customer support agents more than 5 times and i got a excellent service and they solved all my problems

Date of experience: July 28, 2017