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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Good service!
August 1, 2017

I completely solve my doubts about various issues and great kindness I provide an excellent service.

I am very pleased because it was fast and successful in all aspects

Date of experience: August 1, 2017
Maryland
1 review
0 helpful votes
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Donna H. Was polite, her responses were grammatically correct and very quick. She resolved all of my issues and had a thorough knowledge of policy and procedures. I am very happy with the help she provided me today, and to be honest she saved my perspective of Freelance.com because before our conversation I had come to the conclusion the whole site was a scam!

Date of experience: August 1, 2017
Texas
1 review
1 helpful vote
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Thanks!
August 1, 2017

**************************************
Support team helped me greatly!

They helped to get my money back.

Thanks again

Date of experience: August 1, 2017
Brazil
1 review
0 helpful votes
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Bom
August 1, 2017

Entrei no site buscando trabalho freelance, mas não consegui entender muito. Então quando vi que seria pago, desisti.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Milestone payment release
August 1, 2017

I was little bit confused about how milestone payment will be paid to me and what will happen in case my client not release milestone payment so i discussed over it with Dana. It was really helpful.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Very good Support
August 1, 2017

" I get great support from kayla given information is very helpful for me I am very happy for a give feedback. "

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Just Awesome Support
August 1, 2017

I'm very happy Kayla, you're so kind heated. Such a great explanation and properly guide. I'm really happy with you. I would like thank you specially Kayla and the entire freelancer team:)

Thank You

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Support for Refund Claim
August 1, 2017

The operator personnel assessed my inquiry and provided me with enough information to solve my issue. It was a good experience, though there was some delay in the chat procedure that may have been due to questions from other parties. Probably allotting more of such well qualified support personnel will solve this drawback.

Date of experience: August 1, 2017
Florida
1 review
0 helpful votes
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Good Communication
August 1, 2017

Charlotte B is professional. He helped me to solve my problem. Good client support. Thank you so much for your cooperation.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Perfect assistance
August 1, 2017

Kayla gives the perfect assistance on my queries. She is really helpful and gives the proper guidance.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Balance issues
August 1, 2017

It was great experience. Katie resolved my issues. It was a great help. Long live katie and freelancer

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Excellent service
August 1, 2017

Excellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent serviceExcellent service

Date of experience: August 1, 2017
Australia
1 review
0 helpful votes
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Love this service
August 1, 2017

Fresh bird, didn't know what to do and didn't understand the rules and thanks for the help from the service desk. Very happy about it.

Date of experience: July 31, 2017
Mexico
1 review
0 helpful votes
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Brief and effective
August 1, 2017

As far as the tech support, is does helps alot and it doesnt takes ages for the agent to respond which is great.

I havent post an entry on freelancer yet, but so far I love the website.

I hope everything works as well as I imagine.

Date of experience: July 31, 2017
Oklahoma
1 review
0 helpful votes
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Some clients post a project for the test on how to use the site.
And award me the project and reject it.
Did it more than 2 times.
I lost my credit.
There is any way to prevent them doing like it?

Date of experience: July 31, 2017
Albania
1 review
0 helpful votes
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I have gonne to frelancer. Com to find work and to make some money and all they were trying to do is to take money from me. And the website all is a mess

Date of experience: July 31, 2017
Texas
2 reviews
0 helpful votes
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Awesome service.
August 1, 2017

I reached out to the customer support when my project got blocked and it was resolved quickly. The rep was professional and advised me on how to create my project right.

Date of experience: July 31, 2017
Kenya
1 review
0 helpful votes
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Amazing
August 1, 2017

Very helpful customer service. Very polite and understanding towards my grievance. Really appreciate your time.

Date of experience: July 31, 2017
Canada
1 review
0 helpful votes
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Successful resolution
August 1, 2017

Technician was a little robotic and it wasn't the best conversation flow, but I finally got some of the answers I needed. Overall I am satisfied, but the communication could have been a little better.

Date of experience: July 31, 2017
Pakistan
1 review
0 helpful votes
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Dana supported me in relieving my account from the issues that happened.
Really helpful that she allowed me the time and the effort to make things through.

Date of experience: July 31, 2017