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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Great support
August 2, 2017

Great Support, has some time investigated to my problems and has solved all of my problems. Great Work.

Date of experience: August 2, 2017
GB
1 review
1 helpful vote
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Very Polite and Swift
August 2, 2017

The tech support help I just recieved was very good, there wasn't too much of a wait. Ralph was helpful and polite and my self inflicted issue was resolved.

Date of experience: August 2, 2017
Philippines
1 review
0 helpful votes
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Great
August 2, 2017

Thanks for the help. We had a problem with the feedback rating system and barry helped us a lot!
Hopefully the issue gets fixed as soon as possible

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Highly Recommended
August 2, 2017

I highly Recommended Freelancer. Great Service and support team. Once again thank you for your help. Thank you...

Date of experience: August 2, 2017
Portugal
1 review
0 helpful votes
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Freelancer Suport
August 2, 2017

Great work and very nice person working with Kayla B very nice and very kind to help me with my problems

Date of experience: August 2, 2017
Thailand
1 review
0 helpful votes
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She is good
August 2, 2017

I have a good reception from her really.
Wish every could have this experince.
Really I have nothing to say now.

Date of experience: August 2, 2017
GB
1 review
0 helpful votes
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Milestone policy
August 2, 2017

I was not aware of the milestone policy and I thought that freelancer charged me with 50 £ more. So since the articles in the help desk where not so helpful i asked for a direct help! Josie was very helpful and answer all my inquiries.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Need to improve the suponser
August 2, 2017

Its good to be here on freelancer but it need more to be little more secure for suponsering the bid.

Date of experience: August 2, 2017
Finland
1 review
0 helpful votes
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Help with freelancer
August 2, 2017

I have a relly bad experience with other freelancer that was terrible, support help me all the time, Support attempt at all times collaboration.
Finally suport resolve the situation.
Freelancer its a place very safe to invest money in jobs, you can stay quiet about your money, your ideas,, so nice and intelligent people are comand this site.

Date of experience: August 1, 2017
Australia
1 review
0 helpful votes
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Most Helpful Support
August 2, 2017

I was charged the normal Freelancer Fee because an "employer" from Nigeria had accepted my bid and I had been so excited that I clicked on accept right away. However the project turned out to be a fraud and the kind support, Cyril C, who was chatting with me, blocked it down and immediately rectified my balance and the pending charge to my account. It was the easiest, most reassuring experience. I felt like Freelancer has my back and they are only too happy to make sure everybody is having a smooth work experience. Once he was done helping with the situation, he also gave me several tips to avoid a similar problem.

Date of experience: August 1, 2017
New Jersey
1 review
0 helpful votes
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Scam Override
August 2, 2017

I had an issue with a client who turned out to be a scammer. The customer service rep was fantastic, very helpful, and very informative!

Date of experience: August 1, 2017
Saudi Arabia
1 review
0 helpful votes
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Very good support
August 2, 2017

Hello

Thanks benny S. For my support and help...

Very very good

Thank you... you have prepared my hope

Thanks thanks thanks thanks... :)

Date of experience: August 1, 2017
West Virginia
1 review
0 helpful votes
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Awesome!
August 2, 2017

Talked to support, asked them a question about one of my project fees. They did an excellent job of refunding me.

Thanks again.

Date of experience: August 1, 2017
New York
1 review
0 helpful votes
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Ralph M was very helpful!
August 2, 2017

I'm grateful for Ralph's help and getting my money refunded due to a scammer. It was my first time freelancing and was unaware of the dangers. He gave great advice and refunded my money. I can now be more careful.

Date of experience: August 1, 2017
Saudi Arabia
1 review
0 helpful votes
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Excellent
August 2, 2017

Great as all the time! Help me to solve the issue asa possible! Always happy with their service! Thank you!

Date of experience: August 1, 2017
Italy
1 review
0 helpful votes
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Chat
August 1, 2017

I just have chat with Dana O regarding my concerns in respect of one overcharged commission fee and membership fee. I get very satisfactory replies on all my concerns.

Date of experience: August 1, 2017
India
1 review
0 helpful votes
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Excellent assistance by Ralph
August 1, 2017

Excellent assistance thank you Ralph... I would always like to be assisted by him... Thanks a lot... He guide everything with a proper answer and solution which is helpful

Date of experience: August 1, 2017
Thailand
1 review
0 helpful votes
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Cooperative
August 1, 2017

He was nice and patient throughout the process. I appreciate his efforts for supporting freelancer's issues. Thanks Omer for resolving my problem.

Date of experience: August 1, 2017
Colombia
1 review
0 helpful votes
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Freelancer experience
August 1, 2017

Freelancer it's an excellent platform; my experience using this is very positive. They Provide timely and effective assistance

Date of experience: August 1, 2017
Hong Kong
1 review
0 helpful votes
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Help
August 1, 2017

It was nice. Satisfied with the help. I got all the information which i demanded explained in details.

Date of experience: August 1, 2017