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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Cambodia
2 reviews
1 helpful vote
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Kayla B. Cleared my doubts about the Corporate membership account. Excellent support! Now I can take up accurate decisions.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Ticket resolving issue
August 3, 2017

Good Experience but reply came after a long time! It will be better to hire more support candidates.

Date of experience: August 3, 2017
GB
1 review
0 helpful votes
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Online help
August 3, 2017

Just spent some time tyoping my problems to Kayla B. Who was very helpful in deed and got me through my problems with my account and answered all of my questions.

Date of experience: August 3, 2017
Czechia
1 review
0 helpful votes
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Great assistance
August 3, 2017

I would like to thank Kayla B. For her assistance with my membership issues.Her understanding and quick reaction made my day better.

Date of experience: August 3, 2017
Mexico
1 review
0 helpful votes
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Cool Support
August 3, 2017

Good Experience with Freelancer support. They are star and solve my issue in no time. Thank you freelancer

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Super Assistance
August 5, 2017

Charlotte Thank you so much to understand my issue and take responsibility to solve it. Otherwise other member of your team has only one answer we can't refund your fees because it's non-refundable. It's your mistake why you accept a project.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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He is very good supporter understands the user problem very nicely and he will give the proper solution and also the steps what to do also

Date of experience: August 3, 2017
California
1 review
0 helpful votes
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Matt is an awesome recruiter!
August 3, 2017

He helped me find a good number of well qualified candidates in a short period of time. I interviewed a couple and found a perfect match. He offered his own suggestions and was very proactive. All in all he is an excellent recruiter and an asset to Freelancer!

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Excellent service
August 3, 2017

Antoinette was very helpful. She did resolved my issues efficiently. I thank you for her prompt action.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Very very very good.
August 3, 2017

It was the best support (this specific guy Gonzalez) of freelancer which made me love freelancer a lot and stay loyal to it... I am speechless on the quality and his willingness support to help me. I wish freelancer.com was as good as him, giving 5 star just because of the experience with this guy out of all people I interacted on freelancer.com. He never tried to rush and end my chat. Had some good experience with some other support executives too but he was the one who dedicated so much time to try solve my issue, and he did it too.

Date of experience: August 2, 2017
Virginia
1 review
0 helpful votes
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Financial Issues
August 3, 2017

I thought I had overpaid my freelancer by 200%.
The support clarified that the funds/credit were still sitting in my account ready to be used whenever needed. Ethel J was patient and helpful. It all seems simple when someone walks you through the process. Such a relief.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Awesome
August 3, 2017

A great platform to work. I have started my work here almost 3 month back. Getting a g8 response in terms work and freelancer support. It has been g8 to be part of this site.

Best Regards,
Johib

Date of experience: August 2, 2017
Mexico
1 review
0 helpful votes
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Sandra T was wonderful
August 3, 2017

I've had bad experiences before Freelancer Live Chat in the past, but I've had to contact Live Chat at least three times in the past three days do to abuse from an employer. And every time that I've contacted them, the person has been wonderful. Today was Sandra, and I'm sorry I don't remember the other two. Thanks to them!

Date of experience: August 2, 2017
Ghana
1 review
0 helpful votes
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Refund resolve
August 3, 2017

Thanks to Troy C., my wrongly deducted funds has be refund. Thank you very much, am very grateful. I mistakenly accepted a project

Date of experience: August 2, 2017
Australia
1 review
0 helpful votes
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Support chat
August 3, 2017

Quick and clear answer to my question that I had. -1 star because I need to fill in at least a 100 characters in this comment field.

Date of experience: August 2, 2017
Spain
1 review
0 helpful votes
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It was an amazing experience chatting with Dana, she helped me with everything I needed. She's very patient and informative

Date of experience: August 2, 2017
Pakistan
1 review
0 helpful votes
Follow Ahtisham U.
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Great service
August 2, 2017

Dana did very well job and resolved my issue in just minutes. It was very nice experience and very great support. Thanku soo much

Date of experience: August 2, 2017
Texas
1 review
0 helpful votes
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Very helpful
August 2, 2017

Dana made me understand and also addressed the issue for me.
The response was very quick as well.
I appreciate the service.

Date of experience: August 2, 2017
AE
1 review
0 helpful votes
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Concern for freelancer
August 2, 2017

Customer service agent is lovely, wish her good luck. I appreciate the work, and their timing to respond is perfect.

Date of experience: August 2, 2017
India
1 review
0 helpful votes
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Awesome converstaion with Donna
August 2, 2017

Very Supportive Person. Helped me a lot with her support i get bonus uSD. Thanks done its was very nice experience chating with you.

Date of experience: August 2, 2017